Hello, Juergen,
Thank you for contacting us and for using XStore.
You will see the content in a place where you added the Product Meta element inside Single Product Builder.
Kind Regards,
8theme team
Hello, Juergen,
Thank you for contacting us and for using XStore.
You will see the content in a place where you added the Product Meta element inside Single Product Builder.
Kind Regards,
8theme team
Hello, Ahmed Emad,
Please download patcher.php file by this link – https://we.tl/t-aPqvoOXri5 and re-upload it into xstore/framework folder via FTP to fix the Fatal error.
Let us know the result.
Kind Regards,
8theme team
Hello, Ahmed Emad,
Thank you for contacting us and for using XStore.
Please provide temporary wp-admin and FTP access.
Kind Regards,
8theme team
Hello, Mch,
Thank you for your response.
We’ve disabled the sidebar for you from the single product page – https://prnt.sc/XVp4S_krYGpq
Best regards,
8Theme’s Team
Hello, Tal,
Thank you for contacting us and for using XStore.
Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
Let us know the result, and provide the URL of the Shop page + temporary wp-admin access.
Kind Regards,
8theme team
Hello Qosemo,
Thank you for choosing XStore as your WooCommerce WordPress theme.
You can edit “Shop page main banner – niche-market02” static block using Elementor, or delete it from the Shop page via Theme options > WooCommerce > Shop > Shop page layout > Banner Content.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, Stelian,
Thank you for contacting us and for using XStore.
Could you provide temporary wp-admin access? We need to check your settings.
Kind Regards,
8theme team
Hello, RT2012,
Thank you for contacting us and for using XStore.
We provide support for our theme only. In case your site was hacked, we would recommend you to contact your hosting provider to get assistance first.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello Giovanni,
Thank you for contacting us and for using XStore.
New options for the Products Carousel element can be added – https://prnt.sc/NqnTP2uWHE4J
Please update the theme and Core plugin, then download product-carousel.php file by this link – https://we.tl/t-hD3LrvXGzX and upload it into et-core-plugin/app/controllers/elementor/general folder via FTP.
Kind Regards,
8theme team
Hello,
Thank you for choosing XStore as your WooCommerce WordPress theme.
1/ Upload images of the same size.
2-4/ Element that you are using comes from WPBakery, and there are no additional settings for it from our theme side, unfortunately.
Kind Regards,
8theme team
Hello, Serjio,
Thank you for your response.
We will have another specialist review your inquiry in greater detail and will be in touch with you.
We kindly ask for your patience.
Kind Regards,
8theme team
Hello,
Thank you for contacting us and for using XStore.
You can activate the theme now.
Kind Regards,
8theme team
Hello AlexPTY,
Take our apologies if you faced any inconvenience using our theme!
Our latest update doesn’t contain any changes to the Patcher functionality, you can check our changelog – https://xstore.8theme.com/update-history/
After every update, patches that were created for the previous theme version disappear, because fixes are already included in the new update.
You write that problem on your site was solved, it is great, but why did you set a low rating for our theme?
We kindly request that you change the rating or submit a refund request. Unfortunately, your low rating is harmful to our business.
We are waiting for your decision.
Kind Regards,
8theme team
Hello,
Thank you for contacting us and for using XStore.
Sorry, but your request is unclear to us.
Please describe the desired result in more detail.
“And that I should follow up on this matter from Elementor?” – have you tried to contact support of Elementor plugin?
Kind Regards,
8theme team
Hello Uguranlar,
Thank you for contacting us and for using XStore.
Translation for these texts should come from the XStore Core plugin.
Please provide FTP access, so we can check the situation on your site more deeply.
To create FTP access, please contact your hosting provider for assistance.
Kind Regards,
8theme team
Hello,
Thank you for getting in touch with us.
Theme Options > WooCommerce > Shop elements > Variation swatches > Position (Choose the position of the variation swatches to be displayed on the product archive pages) > Disable.
Kind Regards,
8theme team
Hello,
Thank you for contacting us and for using XStore.
Theme Options > Typography > set font family for body and headings.
Kind Regards,
8theme team
Hello,
This extension for Chrome browser https://chrome.google.com/webstore/detail/whatfont/jabopobgcpjmedljpbcaablpmlmfcogm will help you to find out font-size.
Or you can use dev browser tools – https://prnt.sc/EoRWn8CCPYhy > 1 https://prnt.sc/SMpcllNotn3t , 2 https://prnt.sc/7NLHXTQ–WQF , 3 https://prnt.sc/QteMJ_E8Wgb9
3 texts have 16px font size, but different font families.
.footer-widget p {
font-size: 13px !important;
}
Kind Regards,
8theme team
Dear Kapil Dev,
Thank you for your response.
Desktop – https://prnt.sc/uyNQtZuAdQ-m
Mobile – https://prnt.sc/H0HG3K9dOJVj
Custom CSS → https://prnt.sc/8QpGvnSD4Zhz
.st-swatch-preview-single-product li:after {
opacity: 1;
visibility: visible;
bottom: -5px;
position: static;
margin-top: calc(100% + 10px);
display: block;
transform: translateY(-5px);
width: auto;
white-space: normal;
}
Kind Regards,
8theme team
Hello Ronron,
Thank you for your response.
This conflict can only be resolved by disabling the Advanced layout, as the payment method errors when the page is scrolled.
You can try to use the next custom CSS code:
.mp-input-label + .mp-input-label {
display: none;
}
.mp-terms-and-conditions-container + .mp-terms-and-conditions-container {
display: none;
}
If the result of adding this code is not suitable, the only way is to disable the Advanced layout or plugin that causes conflict, unfortunately.
If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
About “I’m unable to find an option to remove “download this video” option on the single product page.“ =>
We added next code to your child-theme/functions.php
add_filter('single_product_main_gallery_video_attributes', function($atts = array()) {
$atts[] = 'controlsList="nodownload"';
return $atts;
});
It prevents showing “download“ button on video accordion to Chrome browser docs → https://developer.chrome.com/blog/media-updates-in-chrome-58/#controlslist
Kind Regards,
8theme team
Hello Movileanu,
Thank you for contacting us and for using XStore.
Header Builder > Multiple headers > Create a custom header and set it for all pages of a particular language. The settings of headers, button and other elements will be different depending on the language of the header.
Kind Regards,
8theme team
Hello,
Thank you for your response.
You can use custom CSS code or another element, here are examples:
1/ https://prnt.sc/kBbKfIBm_JFa
<p style="font-size: 30px;">Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do labore et dolore magna aliqua.</p>
2/ https://prnt.sc/FwMOcTE9FzF5
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, N Nandan,
Thank you for contacting us and for using XStore.
Your screenshots cannot be opened but we think we understood what you described.
1/ In case you mean this button on single product pages → https://prnt.sc/4GW212hieQrQ then we can make sure that this functionality was there all the time but in last updates we made some css improves so this Product Video area was restyled. In case you would like to hide “Add product gallery video“ button you can activate XStore White label plugin (that was installed on your web-site → https://prnt.sc/WGGqkkYs9v8Y ) and add the next custom CSS to appropriate options ( https://prnt.sc/iXTwv8EmLOyI ):
#woocommerce-product-videos .add_product_video {
display: none;
}
To hide full section ( https://prnt.sc/2CfKC29iYTAc ) you can add next custom CSS:
#woocommerce-product-videos {
display: none;
}
2/ This option is unavailable if you are using Single Product Builder but this option exists if you are using non SPBuilder functionality. But you can figure it out by placing the Wishlist element in the same section you have product gallery in ( https://prnt.sc/X_vibzeuvesy ) and adding custom CSS:
.et_product-block .single-wishlist {
position: absolute;
right: 210px;
top: 11px;
}
The result you can get is next → https://prnt.sc/HGBGC0cBXdC1 . But configuring the wishlist with setting up “Only icon“ option to active and background with making it transparent you can get next result → https://prnt.sc/ySkVqhBgzdZA
3/ Sorry, but we could not check your screenshots so it is impossible to help you in answering for this question. But you can check Wishlist options when your Single product builder will be disabled.
Kind Regards,
8theme team
Hello Rodlens,
Thank you for contacting us and for using XStore.
You can activate XStore now.
Kind Regards,
8theme team
Hello, Chandni,
We are glad that you sorted it out.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, Mehmet,
Thank you for contacting us and for using XStore.
Please read this article and check your settings – https://elementor.com/help/page-transitions/ https://prnt.sc/7-O592U3INq9
Kind Regards,
8theme team
Hello, Gianluca,
Thank you for getting in touch with us.
Please read this article – https://elementor.com/help/enable-svg-support-in-elementor/
If this doesn’t help, provide us with URL of a page with the Icon box and temporary wp-admin access.
Kind Regards,
8theme team
Hello, Gianluca,
Thank you for choosing XStore as your WooCommerce WordPress theme.
1/ Please go to Header Builder > Mobile menu > Elements > disable unrequired elements.
2/ Registration functionality comes from WooCommerce plugin, so read this article, please – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello,
Thank you for your response.
Please change the previous code to:
body .wpb_images_carousel .swiper-slide:hover img {
opacity: 1 !important;
}
“& this one https://prnt.sc/fiPlI8rzbLwE I think sometimes works sometimes not.” – this is not wpb_images_carousel, so it is not affected by previous code. Do you mean banners are not the same height?
It is because you are using large images in different size from the start. For this row, you need to prepare 3 images of the same size. Do not forget to optimize images before uploading them to your media library – https://tinypng.com/
Kind Regards,
8theme team