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Rose Tyler

Support staff

June 11, 2023 at 14:46

Hello Creativesite,

Thank you for contacting us and for using XStore.

What is URL of page with the problem?

Please make sure that you are using the latest version of the browser, cache is cleared, and 3rd-party browser extensions are not a reason for the problem.

Please try to test images with the default WooCommerce theme – Storefront activated on your site.
Let us know the result.

Kind Regards,
8theme team

#359135 Copied In reply to: Safari browser no image in Safari browser
Rose Tyler

Support staff

June 11, 2023 at 14:43
Hello,

The issue was caused by the custom CSS

.content-product .star-rating { float: left !important; width: 100% !important; }

Details on the screenshot https://prnt.sc/CQCITpB3UzcU
We have replaced it with the following

.content-product .star-rating { float: left !important; } .content-product .price { display:inline-block; }

Details on the screenshot https://prnt.sc/-Gi6JSKIc6Z2

Kind Regards,
8theme team
#359134 Copied In reply to: Product rating showing incorrectly in shop page, category page, related products section
Rose Tyler

Support staff

June 11, 2023 at 14:42

Hello,

Thank you for contacting us and for using XStore.

Enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets > edit content of the Main sidebar.
If you want to disable the sidebar at all, go to Theme Options > Blog > Blog layout.

To add a new post, please go to Dashboard > Posts > Add new.
You can edit content using WPBakery or using the default WP editor.

Kind Regards,
8theme team

#359133 Copied In reply to: How to adjust and edit the blog page settings

Rose Tyler

Support staff

June 11, 2023 at 14:38

Hello,

Thank you for your response.

1/ This is independent of our theme, you will get the same even with a default theme activated. As was mentioned, you may contact the support of the Contact form 7 plugin.

2/ https://prnt.sc/j9V5u3p65tvA https://prnt.sc/12oZU5H1VkOW

Kind Regards,
8theme team

#359132 Copied In reply to: Contact form adjustments – with size of box and confirmation
Rose Tyler

Support staff

June 11, 2023 at 13:55
Hello,

Thank you for your response.
The next custom CSS code can be used:

.wpb_images_carousel .swiper-slide:hover img { opacity: 1 !important; }

Kind Regards,
8theme team
#359127 Copied In reply to: the Name of image uploaded shows up on slider
Rose Tyler

Support staff

June 11, 2023 at 13:52

Hello,

Thank you for your response.

1/ Before the theme purchase, you were able to see that on our demo sites, and in our documentation you can see that the Contact Form 7 plugin is used to create contact forms.

2/ This is independent of our theme. You can contact the support of WordPress or read articles online.

As mentioned in our documentation https://www.8theme.com/documentation/xstore/support/support/ we are able to answer questions that are directly related to our theme functionality, only.

3/ Maybe you added it incorrectly, here is an example, please check –
https://prnt.sc/MFzSlkBfHPqx > https://prnt.sc/Qv3TFOEVj6pF
(before – https://prnt.sc/wppDiT2z4rlI > https://prnt.sc/PUm2MQG66KTw )

We hope this information is helpful.

Kind Regards,
8theme team

#359126 Copied In reply to: Contact form adjustments – with size of box and confirmation

Rose Tyler

Support staff

June 11, 2023 at 12:52

Hello,

The mentioned icon, is a favicon, and it is independent of our theme functionality, it comes from WordPress.
To solve your questions you need to read the documentation of WordPress and maybe contact their support (not our theme support, sorry) – https://www.wpbeginner.com/beginners-guide/how-to-easily-remove-wordpress-icon-from-browser-tab/
Also, make sure that you clear all cache, cache can be the reason that the icon is visible even after removing it.

We hope it is clear now.

Best Regards,
8Theme’s Team

#359122 Copied In reply to: my website icon: How can I remove this one?

Rose Tyler

Support staff

June 11, 2023 at 12:48

Hello,

Thank you for contacting us and for using XStore.

Please try – https://prnt.sc/vFEmO9u6PC0i
Contact support of the Contact Form 7 plugin to get further assistance – https://wordpress.org/support/plugin/contact-form-7/

Kind Regards,
8theme team

#359121 Copied In reply to: Contact form adjustments – with size of box and confirmation

Rose Tyler

Support staff

June 11, 2023 at 12:43

Hello,

Thank you for your response.

We would recommend you contact the support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

#359119 Copied In reply to: Show price

Rose Tyler

Support staff

June 11, 2023 at 12:15

Hello,

We do not see the arrows on your site – https://prnt.sc/ddsQ_KCdWxEE Please clear cache and check one more time.

Do you use the default WBakery Image carousel element? Please check its settings – https://prnt.sc/OmI8OKXl76SP

Kind Regards,
8theme team

#359117 Copied In reply to: the Name of image uploaded shows up on slider

Rose Tyler

Support staff

June 11, 2023 at 12:10

Hello, Namaste,

Thank you for contacting us and for using XStore.

1/ Please provide temporary wp-admin access, so we can take a closer look at your settings.
Could you also describe the desired result in more detail?

2/ This question should be addressed to WordPress support because the default Blog page functionality comes from there, not from our theme.
We hope this article will be helpful – https://www.wpbeginner.com/plugins/reorder-wordpress-posts-using-drag-drop/

Kind Regards,
8theme team

#359115 Copied In reply to: How to display the newest posts first. How to prevent default layout for blog page

Rose Tyler

Support staff

June 11, 2023 at 11:03

Hello MAHDAR,

Thank you for your response.

Please watch this video https://youtu.be/ZyjZ-vCx0pE and change Dynamic pages to static https://prnt.sc/hb3ymCxwy86Y

Kind Regards,
8theme team

#359111 Copied In reply to: Wishlist page

Rose Tyler

Support staff

June 11, 2023 at 11:01

Hello, Donal13,

You’re welcome!
Have a nice day.

Kind Regards,
8theme team

#359110 Copied In reply to: Coming Soon page on AMP XStore aaaaaaaaa

Rose Tyler

Support staff

June 11, 2023 at 10:14

Hello MAHDAR,

On your site 2 wishlists are activated: 1/ YITH WooCommerce Wishlist plugin; 2/ Theme Options > WooCommerce > Built-In Wishlist.
You need to select one of them and deactivate another.

About Wishlist page:
1/ https://docs.yithemes.com/yith-woocommerce-wishlist/free-settings/wishlist-page/
or 2/ https://youtu.be/ZyjZ-vCx0pE

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#359107 Copied In reply to: Wishlist page

Rose Tyler

Support staff

June 11, 2023 at 08:41

Hello,

Thank you for getting in touch with us.

1/ We can’t open your image, unfortunately. Please upload it on https://wetransfer.com/ and provide us with URL.

2/ We can’t open your site. Is there a restriction by IP or something else?

3/ Please try to test prices with the default WooCommerce theme – Storefront activated on your site. Let us know the result.

Kind Regards,
8theme team

#359104 Copied In reply to: Show price
Rose Tyler

Support staff

June 11, 2023 at 08:25
Dear, Donal13,

Thank you for your response.

It seems there is a misunderstanding. We asked you to send a request about the Maintenance Mode page in AMP version because we did not get requests about this early from our customers.

About responsive for all the site and coming soon page, please check the link in the Private Content area. The content of your coming soon page is background image only. That image looks fine on desktop, but what is the desired display for mobile? Please describe it in more detail (and check examples in the Private Content area).
The next custom CSS can be used:

body.page-template-maintenance-php { background-size: cover; background-repeat: no-repeat; }

Kind Regards,
8theme team
Please contact administrator
for this information.
#359103 Copied In reply to: Coming Soon page on AMP XStore aaaaaaaaa
Rose Tyler

Support staff

June 11, 2023 at 08:14

Hello MAHDAR,

Thank you for contacting us and for using XStore.

Please check wp-admin credentials, we can’t log in.

Kind Regards,
8theme team

#359102 Copied In reply to: Wishlist page

Rose Tyler

Support staff

June 11, 2023 at 07:49

Hello, Donal13,

Thank you for your response.

There is no such possibility, right now, unfortunately.
You need to submit a request to our dev team via the Taskboard page.
If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Kind Regards,
8theme team

#359100 Copied In reply to: Coming Soon page on AMP XStore aaaaaaaaa

Rose Tyler

Support staff

June 11, 2023 at 07:46

Hello, Prashant,

Thank you for contacting us and for using XStore.

The mentioned behavior, you can see on our demos, so it is not a bug, but a predefined functionality.

You can disable the Buy Now button, and enable “Redirect to the cart page after successful addition” via WooCommerce > Settings > Products > General > Add to cart behavior.

Kind Regards,
8theme team

#359099 Copied In reply to: add to cart and buy now adding 2 quantity

Rose Tyler

Support staff

June 11, 2023 at 07:40

Hello, Figo,

Thank you for contacting us and for using XStore.

Theme options > Header builder > Cart > Mini-Cart Promo Message > edit content of Text tab

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#359097 Copied In reply to: How can i edit this? How can i edit this?How can i edit this?How can i edit this?How can i edit this

Rose Tyler

Support staff

June 11, 2023 at 07:39

Hello, Johny Carmilema,

Thank you for contacting us and for using XStore.

Your question is not related to our theme functionality directly. Also, additional customization in files is outside the scope of our basic support.

You have not provided enough details which makes it difficult to understand your request, but we hope the next pages will be helpful to you – https://www.w3schools.com/jsref/event_onsubmit.asp
https://stackoverflow.com/questions/7410063/how-can-i-listen-to-the-form-submit-event-in-javascript
https://sebhastian.com/call-javascript-function-html/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#359096 Copied In reply to: How to call google ads script when click on submit button form

Rose Tyler

Support staff

June 11, 2023 at 07:35

Hello, KentBlake,

Thank you for contacting us and for using XStore.

Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
If this situation is independent of the activated theme, you need to contact WooCommerce support.

Kind Regards,
8theme team

#359095 Copied In reply to: Set Product Image Biutton No longer Function

Rose Tyler

Support staff

June 11, 2023 at 07:25

Hello, Chandni,

Thank you for contacting us and for using XStore.

Please install SEO plugin (for example, Yoast SEO) and change the canonical URL of the demo content according to your needs https://prnt.sc/26n1nok

Kind Regards,
8theme team

#359094 Copied In reply to: Please remove your Canonical Links from header

Rose Tyler

Support staff

June 11, 2023 at 07:21

Hello, Kishore,

Thank you for contacting us and for using XStore.

You can activate the theme now.

Kind Regards,
8theme team

#359093 Copied In reply to: Theme License is not registered Please help

Rose Tyler

Support staff

June 11, 2023 at 07:20

Hello,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.

We kindly ask for your patience.

Kind Regards,
8theme team

#359092 Copied In reply to: Product rating showing incorrectly in shop page, category page, related products section

Rose Tyler

Support staff

June 11, 2023 at 07:19

Hello, Tunahan,

Fixed. The fix will be included in the next update also.
Please clear all cache and check now.

Kind Regards,
8theme team

#359091 Copied In reply to: The quantity feature of the “Product List” addon is not functioning properly.

Rose Tyler

Support staff

June 11, 2023 at 07:17

Hello, Donal13,

Thank you for contacting us and for using XStore.

Please read this article first – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Then submit your request to our dev team via the form on this page – https://www.8theme.com/taskboard/

Kind Regards,
8theme team

#359090 Copied In reply to: Coming Soon page on AMP XStore aaaaaaaaa

Rose Tyler

Support staff

June 11, 2023 at 06:54

Hello, SneakersManiac,

Thank you for contacting us and for using XStore.

You can activate the theme now.

Kind Regards,
8theme team

#359088 Copied In reply to: Theme License is not registered Please help

Rose Tyler

Support staff

June 9, 2023 at 15:28

Hello, Stefano Valso,

We are always welcome for you and thanks for being with us !

Siamo sempre i benvenuti per voi e grazie per essere stati con noi!

Kind Regards,
8theme team

#359053 Copied In reply to: Problema supporto tema con plugin Gift Card

Rose Tyler

Support staff

June 9, 2023 at 15:20

Hello, Stefano Valso,

We’ve fixed the warning. Please check now.

Kind Regards,
8theme team

#359051 Copied In reply to: Problema supporto tema con plugin Gift Card
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Viewing 17,190 results - 17,161 through 17,190 (of 68,227 total)

Viewing 30 posts - 17,161 through 17,190 (of 68,227 total)

← 1 2 3 … 572 573 574 … 2,273 2,274 2,275 →

Forum Replies Created

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