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Problem with a hack and not able to update

This topic has 2 replies, 2 voices, and was last updated 10 months, 3 weeks ago ago by Rose Tyler

RT2012

Participant

June 12, 2023 at 10:07

Hello there,

i have a problem with my salongoederen.nl site. After a hack i have restored a backup. But now i am noet able to update the plugins and wordpress.

after restoring the backup, the site is live again, but is not working correctly.
Meta data has become chinese and i receive 404 errors while trying to update my URL http://www.salongoederen.nl

Could you please help me to solve this problem

Thanks and best regards Wouter

Please, contact administrator
for this information.

#359188 Copied Theme version: 9.0.5 WooCommerce version: 7.5.0

1 Answer

Rose Tyler

Support staff

June 12, 2023 at 13:02

Hello, RT2012,

Thank you for contacting us and for using XStore.

We provide support for our theme only. In case your site was hacked, we would recommend you to contact your hosting provider to get assistance first.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#359215 Copied
Tagged: hack, security, solve, themes, update, woocommerce, wordpress
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