Forum Replies Created

Viewing 30 posts - 17,101 through 17,130 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 15:12

    Hello, Nedimzidane,

    Thank you for your response.

    Breadcrumbs you can change via Theme Options > Breadcrumbs and by removing/editing this custom CSS code – https://prnt.sc/mfC2dJxwye7T

    The sidebar can be disabled via Theme Options > Blog > Blog layout > Sidebar position or settings for a page – https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/ ;
    the content of this sidebar can be changed via Appearance > Widgets > Main sidebar (enable the Classic Widgets Panel via Theme Options > General).

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 14:40

    Hello, Nedimzidane,

    Thank you for contacting us and for using XStore.

    1/ As we can see, template – Blank is selected for the page – https://www.8theme.com/documentation/xstore/theme-installation/blank-page/
    If you want to have a header with a menu there, you need to change the template to Default.

    2/ You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

    3/ If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 14:36

    Hello, MAHDAR,

    Please provide the correct wp-admin access – https://prnt.sc/seTsSI4ENB2b

    Also, we need correct FTP access. Please try to connect to FTP using FileZilla by yourself.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 13:59

    Hello, Webpat,

    Thank you for your response.

    In this case, please provide a video and screenshots of the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 13:47

    Hello David,

    Thank you for contacting us and for using XStore.

    xstore-child/functions.php

    add_filter( 'loop_shop_per_page', function ($value) {
        return apply_filters('xstore_theme_amp', false) ? 24 : $value;
    }, 50 );

    https://prnt.sc/GXjeUt6PjVca
    Result → https://prnt.sc/ZDLNeC6XqteE
    P.S. Settings you showed on the video are not related to the shop page because those are elements with their own settings that are displayed on the home page → https://prnt.sc/4k5tpsRQ5WC6

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 13:19

    Hello, MAHDAR,

    Thank you for contacting us and for using XStore.

    1/ We can’t log in. Please check wp-admin access and provide FTP access also.

    2/ If you are using the latest theme version – 9.1.7, there should not be any patches yet in the Patcher.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 12:06

    Hello Ronron,

    Thank you for your response.

    1/ Copy the code > go to Theme Options > Theme Custom CSS > Global > add the code at the bottom of the existing there code.

    2/ If you want to change style code, you need to add your own code into Theme Options > Theme Custom CSS area.
    For example, https://prnt.sc/GfcA2hT9TMAl
    We hope this article will be helpful: https://developer.chrome.com/docs/devtools/css/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 11:59

    Hello Kerohammocks,

    Thank you for your response.
    Ok, contact us later then.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 11:58

    Hello, Webpat,

    Thank you for your response.

    Please try the mentioned code.
    If this doesn’t help, provide us with temporary wp-admin and FTP access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 11:01

    Hello PJone,

    Thank you for your response.

    Please check content in the private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 10:13

    Hello PJone,

    Thank you for your response.

    It is not a bug. There are no settings to edit sidebar widgets in the mentioned by you way. Such behavior is not predefined. Because of this, I’ve answered about Appearance > Widgets in the first reply, as all available settings are there.
    Let me clarify, for the sidebar widget, the green label just identifies that it is a widget, but there are no settings for changing its colors and so on.

    We’ve removed the green label for widgets on Blog, to prevent misunderstanding in the future.

    You mentioned rating on ThemeForest, and I really do not want to get a low rating for XStore, so I do my best to explain in this answer that our support team can help with already existing options and features, but you requested a feature that never was available and there is no way to achieve it quickly without additional customization in files.
    We hope for your understanding of this matter.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 09:08

    Hello, Webpat,

    Thank you for contacting us and for using XStore.

    Do you mean the problem on mobile view?
    This problem is caused by cache plugin. Try to add the next code in child-theme/functions.php

    add_filter('etheme_sticky_add_to_cart_buy_now_hide_mobile', function($value) {
        return wp_is_mobile() ? true : $value;
    });

    We hope this answer is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 09:01

    Dear PJone,

    We always do our best to help our customers.
    It seems I did not understand your request well, sorry.
    “If I, as a frequent buyer, tell you that the sidebar widget customizer in your customizer doesn’t work” – please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
    Thank you in advance.

    “The first i need to change the background color from ” background-color: var(–et_white-2-dark);” to my own.” – the next custom CSS code can be used:

    .blog .nav-sublist-dropdown, .blog .etheme_widget_menu {
        background-color: blue;
        padding: 0px 10px;
    }

    the result will be > https://prnt.sc/BJCO38R6PyuY

    What exactly spacing do you mean? Please provide some screenshots.
    Thank you in advance.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 07:53

    Hello Kerohammocks,

    Thank you for your response.

    You can’t unregister the theme now and maybe can’t do some other things because a cracked/pirated version is used on your site.

    Download the theme and Core plugin from this page – https://www.8theme.com/downloads and reupload them on your site. After that try to deregister XStore. If this doesn’t help, provide temporary FTP access, so our dev team can check the situation more deeply and help you.

    “There is currenty speed optimization going on with the website” – it would be better to do this after the official theme version installation.
    Please note that we are not responsible for the work of the pirate theme version.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 07:46

    Hello, PJone,

    Thank you for contacting us and for using XStore.

    If you want to edit widgets of sidebars, please do this via Appearance > WIdgets – https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 07:43

    Hello, Serjio,

    Fixed. Please clear cache and check now.
    This fix will be included in the next update also.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 07:38

    Hello, Scott,

    Thank you for contacting us and for using XStore.

    This situation is caused by your custom CSS code: https://prnt.sc/F5Beb2afdRx5

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 07:35

    Hello Ravi,

    It is because the Account element is not added in Header Builder content. You can add the Account element via Theme options > Header builder.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 07:29

    Hello Jordan,

    Thank you for your response.

    In order to troubleshoot the issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

    If this doesn’t help, please provide us with temporary wp-admin and FTP access. We will check the situation more deeply.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 07:26

    Hello Majkvvv,

    Thank you for your response.

    Yes, you can temporarily disable w3 total cache plugin and check how it works then.
    It is recommended to activate the cache plugin when all changes on site are done to prevent such a situation. When you log in as admin version of the site without cache is shown, but for unlogged users a cached version is available.

    If you do not want to disable the cache plugin, you need to contact their support team or read the documentation of this plugin to find out how to clear cache, so new users can see your changes.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 07:19

    Hello,

    Thank you for contacting us and for using XStore.

    Your site is under maintenance mode, so we can’t check it without access.

    Please provide temporary wp-admin and FTP access via the Private Content area.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 07:17

    Hello, Ubansal,

    Thank you for your response.

    In case you do not use the Single Product Builder, please read this article – https://woocommerce.com/document/editing-product-data-tabs/

    We hope this information is helpful.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 07:13

    Hello Kerohammocks,

    Thank you for contacting us and for using XStore.

    Please provide temporary wp-admin access, so we can take a closer look at the situation on your site.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2023 at 16:10

    Hello Majkvvv,

    Thank you for getting in touch with us.

    In order to solve your issue, please navigate to XStore > Theme Options > Speed Optimization > Remove Query Strings From Theme Static Resources > Off.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2023 at 16:09

    Hello, Jennifer,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2023 at 15:33

    Hello, Stelian,

    Thank you for your response.

    1/ We’ve disabled the sticky option for a section with reviews via the Single Product Builder.
    2/ We added paddings for the section with the Full Description element. Please clear cache of browser and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2023 at 15:25

    Hello, Jennifer,

    We’ve changed / Swatches out of stock /
    to /* Swatches out of stock */
    Please clear cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2023 at 14:33

    Hello, Tofayel Ahmed ,

    Thank you for contacting us and for using XStore.

    We have not officially tested such plugins with our theme, so we cannot provide any recommendations. However, here are some topics where our customers have asked similar questions, so you can try to install the plugins described in these topics or leave your question to other customers in these topics and you may get answers from them later – https://www.8theme.com/topic/how-to-edit-user-registration-fields-by-registration-by-otp-and-email/ https://www.8theme.com/topic/need-recommendation-mobile-no-signup-and-login/#post-284775 https://www.8theme.com/topic/firemobile-plugin-otp-button-not-showing-in-registration-page/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2023 at 14:18

    Hello, Jennifer,

    Thank you for your response.

    Please change the previous code to:

    .st-swatch-preview li.sten-li-disabled span:before, .st-swatch-disabled-cross-line.st-swatch-preview li.sten-li-disabled span:before {
        background: linear-gradient(to top left,rgba(0,0,0,0) 0,rgba(0,0,0,0) calc(50% - 0.8px),#222 50%,rgba(0,0,0,0) calc(50% + 0.8px),rgba(0,0,0,0) 100%),linear-gradient(to top right,rgba(0,0,0,0) 0,rgba(0,0,0,0) calc(50% - 0.8px),#222 50%,rgba(0,0,0,0) calc(50% + 0.8px),rgba(0,0,0,0) 100%);
    }
    .st-swatch-preview li.sten-li-disabled {
        border-color: #222 !important;
        border-top-color: #222 !important;
        border-right-color: #222 !important;
        border-bottom-color: #222 !important;
        border-left-color: #222 !important;
    }

    you will get – https://prnt.sc/0VWpmaTUzvc-

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2023 at 14:07

    Hello Alex2000,

    Thank you for contacting us and for using XStore.

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, use the Private Content area.

    https://prnt.sc/L0FJkEQB-HeK – we would recommend you contact your hosting provider to update PHP version and change the Max execution time.
    Let us know once it will be done.

    Kind Regards,
    8theme team

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    Viewing 17,130 results - 17,101 through 17,130 (of 68,227 total)
Viewing 30 posts - 17,101 through 17,130 (of 68,227 total)
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