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Activation troubles with license on a new site

This topic has 2 replies, 2 voices, and was last updated 10 months, 3 weeks ago ago by Rose Tyler

mady

Participant

June 12, 2023 at 11:37

Dear 8thème support,

I hope this message finds you well. I am reaching out to you as I recently purchased a license for a theme on your platform, but I am encountering difficulties in using it on my new website.

Indeed, I have removed the previously used license from another site and now I wish to transfer it to my new site. However, when attempting to activate the license on the new site, I receive a message stating that I have reached the license limit, even though I have not yet used the theme on this new site.

I would like to inquire if it is possible to resolve this issue so that I can use the purchased license on my new site. I understand that each license has its own limitations, but in this case, I have not utilized the theme on the new site yet, and I simply wish to transfer the existing license.

I greatly appreciate your assistance in resolving this matter and I am willing to provide any additional information required to facilitate the process. I am looking forward to being able to use the theme on my new site and benefit from its features.

Thank you in advance for your attention and support.

Best regards,

Please, contact administrator
for this information.

#359200 Copied Theme version: 9.1.4 WooCommerce version: 7.5.1

1 Answer

Rose Tyler

Support staff

June 12, 2023 at 12:36

Hello,

Thank you for contacting us and for using XStore.

You can activate the theme now.

Kind Regards,
8theme team

#359210 Copied
Tagged: activation, license, themes, troubleshooting, woocommerce, wordpress
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