Hello, TheOne,

Please describe in more detail with a video what exactly doesn’t work still.

Kind Regards,
8theme team

Hello, Webpat,

Thank you for contacting us and for using XStore.

If all changes were done correctly in child theme files, you will not lose changes after the parent theme update.
We would recommend you to ask your hosting provider to create a full backup, so you can restore the site in case something goes wrong. Or you can create a staging site (full copy of the existing one), to be able to do updates there first, without affecting your business.

We hope this answer is helpful.

Kind Regards,
8theme team

Hello Dohwa,

The same situation with 403 Forbidden error.

Kind Regards,
8theme team

Hello, TheOne,

Thank you for contacting us and for using XStore.

Please try to use the next custom CSS code:

.et-mini-content .et_b_wishlist-dropdown .descr-box,
.et-mini-content .add-all-products {
    display:none;
}

Kind Regards,
8theme team

Hello Dohwa,

Thank you for your response.

We can’t access your Dashboard – https://prnt.sc/nd422mj5r5aM Please check this and let us access the dashboard and Theme Options on your site.

Kind Regards,
8theme team

Hello, Salmi,

Private Content

Kind Regards,
8theme team

Hello, Marta,

Please let us know what should we do to get this – https://app.screencast.com/UMc2hyitQnS1Z We need to know what exactly test did you enter for the search.

Kind Regards,
8theme team

Hello, Marta,

Thank you for your response.

What exactly should we enter in the search field to get search results on your site?

Please provide FTP access also.
To create FTP access, please contact your hosting provider for assistance.

To fix this – https://prnt.sc/fOquWMODS7xs , please update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/documentation/troubleshooting/your-theme-contains-outdated-copies-of-some-woocommerce-template-files/

Kind Regards,
8theme team

Hello, Asted Teknoloji,

Thank you for contacting us and for using XStore.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
If you find a plugin that causes the problem, let us know its name.

2/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
Let us know the results.

Kind Regards,
8theme team

Hello, Vas,

Thank you for your response.

This question is independent of the theme you are using.

Please check this conversation – https://wordpress.org/support/topic/how-do-you-stop-the-shop-page-from-being-indexed-on-wordpress/

Kind Regards,
8theme team

Hello, Juergen,

Thank you for contacting us and for using XStore.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
If you find a plugin that causes the problem, let us know its name.

2/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
Let us know the results.

Kind Regards,
8theme team

Hello, WebsiteDude,

Currently, we are only seeing pagination from the JetSmartFilters plugin both when the page is first loaded and when navigating between pages. Please send us a video of the error.

Kind Regards,
8theme team

Hello, Vas,

Thank you for your response.

Please check video in the Private Content area and change Center Location to the one in the correct format.

Kind Regards,
8theme team

Hello, N Nandan,

As we understood you right you want to make the position of the video to be 2nd.
First image + video + image 2 + image 3 + etc.
By default, we propose you the option to have the video on first position or on last position (https://prnt.sc/QoFmu83C48Qo) that is possible to do without the “bad coding” technique that we don’t use in our projects.
If you want to customize your single product gallery in some unique way and place the video in the specific position 2nd or 3rd one then you should contact to customization service such as WPKraken team because according to our support policy, it does not include customization service -> https://prnt.sc/dT5j95yU9ems but we may assist you with the paths of files which you need to modify.
xstore/woocommerce/single-product/product-image-builder.php file should be copied to your child-theme/woocommerce/single-product/product-image-builder.php and then you may customize it to your needs.

Kind Regards,
8theme team

Hello, Andreea,

Thank you for contacting us and for using XStore.

Record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

You can use templates (Save page as template) https://elementor.com/help/template-library/ to copy pages between sites.

Kind Regards,
8theme team