Hello, Chris Barrett,

Please provide FTP access, we need to check this situation more deeply.
To create FTP access, please contact your hosting provider for assistance.

When you noticed the problem? Did it happen after an update of the theme, Elementor, Elementor Pro, or something else?

Sorry about the borders on the single product page, it is fixed now.

Kind Regards,
8theme team

Hello, Jack,

Thank you for contacting us and for using XStore.

1/ Please read this article https://www.8theme.com/documentation/xstore/woocommerce/product-images/
You need to edit custom header via Multiple headers, for example – https://prnt.sc/W-enxDT1f5cz

2/ It is because the header overlap option is activated for one of your headers. This option can be deactivated via Header Builder > Header Overlap & Transparent > Header Overlap > Off.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Kerohammocks,

You’re welcome!

Yes, please open up a new topic for a new question.
Describe the problem in more detail.

Kind Regards,
8theme team

Hello, Cestasnov,

Thank you for contacting us and for using XStore.

In order to solve this situation, please go to Header Builder > Main menu > Computed box > set 18px padding top and bottom.

Kind Regards,
8theme team

Hello AlexPTY,

We have made a deep check of the XStore Patcher functionality on our local websites. After different types of testing, we finally found that Patches that were successfully applied becomes available for activations again after any of plugins/theme was updated.
In case you are interested in more details from the code side we found that WordPress triggers ‘pre_set_site_transient_update_themes’ filter (that should start only on any theme update) even when there is an update action for any plugin. This filter was used in the XStore Patcher code for removing the applied patches list after the theme update – to minimize patcher data in the customer’s database after the theme was successfully updated as all patches were included in the theme update automatically. So in such cases (as we described before) WordPress triggers ‘pre_set_site_transient_update_themes’ filter on update of any plugin and it “meant” for Patcher code that the theme was updated and we could remove the patches cache and remove all applied patches list.
After we found the main issue we created a possible fix to prevent such an issue for our customers. We would like to ask you to test it and give us feedback about the results.
Please download patcher.php file by a link in the Private Content area and re-upload it into xstore/framework folder via FTP.
P.S. According to the fact you had “removed applied patches” issue each X hours we think that you have autocheck plugins version or autoupdate them so such filter was automatically triggered and that caused the Patcher cache removing.
We are sorry that it took some time for both of us to understand each one’s thoughts but we are thankful that you bring such an issue to our attention and we can make a fix for all our customers in the next theme update.

Kind Regards,
8theme team

Hello,

Thank you for your response.

In this case, please do next tests and let us know the results:
– disable Advanced reviews https://prnt.sc/N9BnPYWRnLt4 via XStore > Sales Booster, and check how it works then.
– please check how it works when the default WooCommerce theme – Storefront is activated on the site.

Kind Regards,
8theme team

Hello, Zeal Evince,

We apologize for the delay in responding.

Could you provide some screenshots or analytics of CPU usage?

Please read the conversation in this topic – https://www.8theme.com/topic/high-usage-cpu/ and follow the recommendations from there first.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Nightcrawler,

Thank you for contacting us and for using XStore.

“Woocommerce product page gallery are not displaying properly” – As we can see, it is displayed according to your settings in Theme Options > WooCommerce > Single product > Layout. Please check your settings there.
Clear cache and check the result on the frontend.

Describe in more detail the problem and the desired result.

Kind Regards,
8theme team

Hello,

Thank you for your response.

Please go to Theme Options > Typography > select a particular Font Family for body and headings, not “Initial” but exactly what you need font-family. Header builder > Main menu > Font Family.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Marta,

Thank you for contacting us and for using XStore.

Please read this article – https://www.8theme.com/documentation/documentation/troubleshooting/your-theme-contains-outdated-copies-of-some-woocommerce-template-files/
You need to update the theme to 9.1.7 version – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Kind Regards,
8theme team

Hello, N Nandan,

1/ It is not possible to make perfect position next to “Sale“ label so we decided to give you a CSS snippet to make left position → https://prnt.sc/mJ7RUh9iko_8 , https://prnt.sc/j11Xp3scv0Wu , https://prnt.sc/g9Oyf1J6jC7e .
To achieve this result you still need to place Wishlist element above Product gallery in SPBuilder and add next custom CSS:

.et_product-block .single-wishlist {
    position: absolute;
    left: 23%;
    top: 11px;
    z-index: 1;
    width: auto;
}
@media only screen and (max-width: 649px) {
    .et_product-block .single-wishlist {
        left: 5%;
    }
}

2/ We modified the code sent to you previously to the next one:

add_filter('single_product_main_gallery_video_attributes', function($atts = array()) {
    $atts[] = 'controlsList="nodownload noplaybackrate"';
    $atts[] = 'disablepictureinpicture';
    return $atts;
});

So now you have hidden dots (and everything inside) → https://prnt.sc/e8svZ2Gw059n

Kind Regards,
8theme team

Hello David,

Thank you for contacting us and for using XStore.

You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Please check examples of categories displaying that are available right now using Product Categories element – https://xstore.8theme.com/elementor/demos/minimal-fashion02/product-categories-element/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

https://www.8theme.com/topic/struggling-to-set-google-maps-location-on-my-contact-form-2/#post-359335

Hello, Larry,

Private Content

Kind Regards,
8theme team

Hello Kerohammocks,

Our email is in the Private Content area.
Because it will be temporarily access, you can use any email.
Please provide us with the next FTP access data: FTP host, FTP username, FTP password, FTP port, FTP encryption.

Kind Regards,
8theme team