Hello, Namaste,

Thank you for getting in touch with us.

Please provide FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption).

Kind Regards,
8theme team

Hello, Finleydesign,

Please provide FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), so we can apply the fix for you.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Hmf0160,

Thank you for the response.

This is independent of our theme, you will get similar results even with the default WooCommerce theme – Storefront activated.
It is because you uploaded images with different sizes. An example is provided in the Private Content area.
Please read about product images here – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery.
If you do not want to resize images manually, contact support of WooCommerce, maybe they will be able to give you some other suggestions.

Kind Regards,
8theme team

Hello, Blubein,

Thank you for getting in touch with us.

There is no such guide, you can just upload the XStore theme via Appearance > Themes and activate it on the site. If your site is live, create a staging site (full copy) and activate the XStore there first, then you will be able to see the result without affecting your business.

Some 3rd party plugins may cause compatibility problems, so we would recommend disabling such plugins first, and them enabling one by one, for example, disabling the Kirki plugin if it was activated. Here you can find a list of required plugins – https://www.8theme.com/documentation/xstore/plugins/included-plugins/ .

If we talking about step-by-step inіtruction, it can be:
1/ Create a staging website with a full copy of your existing website
2/ Install the XStore theme on the staging website
3/ Check the difference in design and elements (our theme provides its own Elementor widgets -> https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/ and WPBakery ones)
4/ For example: If you had in your previous theme the Products element on the page then you should use our one instead of the old and it relates to other elements that don’t come built-in with Elementor/WPBakery builders.
5/ You can add custom CSS if you need to make something restyled to an old-theme design.

Anyway, everything is quite simple but you need to spend some time for such migration.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Kalmika,

Thank you for contacting us and for using XStore.

Please go to WooCommerce > Status > Tools > Regenerate the product attributes lookup table and clear WooCommerce transients.

If this doesn’t help, please check how it works with the default WooCommerce theme – Storefront.

Kind Regards,
8theme team

Hello, Oksi,

Thank you for your response.

Theme Options > WooCommerce > Shop elements > Variation swatches > Position > Disable.

Kind Regards,
8theme team

Hello, Hmf0160,

Thank you for contacting us and for using XStore.

Please try to do the next: 1/ disable Single Product Builder; 2/ Theme Options > WooCommerce > Layout > Slider Auto Height > Off; 3/ enable the Single Product Builder; 4/ Check the result after clearing cache.

Kind Regards,
8theme team

Hello, Oksi,

Thank you for contacting us and for using XStore.

Please disable Variations As Simple Products (Beta) via Theme Options > WooCommerce > Shop > Products Design.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Chris0483,

Thank you for your response.

Please do next tests:
1/ Please check how it works with the default WooCommerce theme – Storefront.
2/ Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Let us know the results.

Kind Regards,
8theme team

Hello, Creativesite,

Thank you for letting us know.

We hope that the issue with the hacking will be resolved in the best way possible.

If you have any other questions or concerns, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, @Oshrat,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Creativesite,

You’re welcome!

Kind Regards,
8theme team

Hello, Hmf0160,

Thank you for getting in touch with us.

Please go to Single Product Builder > Layout > Full Width > Off and edit the Width of sections (screenshot in the Private Content area).

Kind Regards,
8theme team

Hello, Karan,

Thank you for contacting us and for using XStore.

We did not test such plugins with our theme officially. Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

The plugin you mentioned is free, so you can test it by yourself, with and without our Single Product Builder.

If you have any other questions or concerns, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, Dilges Yildiz,

Thank you for getting in touch with us.

XStore license is lifetime, so you will be able to get updates https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ . But you won’t be able to write on the forum – https://www.8theme.com/documentation/xstore/support/support/
Even if your support period is expired, the contact form on this page can be used – https://www.8theme.com/contact-us/ (for bug reports or getting help with activations).

We hope this information is helpful.

Kind Regards,
8theme team