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I get a fatal error after updating (automatically) XStore patcher

This topic has 12 replies, 2 voices, and was last updated 9 months, 2 weeks ago ago by Rose Tyler

Marta

Participant

July 17, 2023 at 16:55

I get a fatal error after updating (automatically) XStore patcher.

I´dont change anything and the admin has broken!

Please is very important to fix it.
(I don’t know right now the theme version)

Please, contact administrator
for this information.

#362149 Copied Theme version: 9

11 Answers

Marta

Participant

July 17, 2023 at 17:24

I had to restore a backup but I don’t know if it will fail again because of the patcher.php file.

#362150 Copied

Marta

Participant

July 17, 2023 at 22:31

The backup failed too

#362163 Copied

Rose Tyler

Support staff

July 18, 2023 at 06:50

Hello, Marta,

We apologize for the inconvenience. The issue has been resolved.

Kind Regards,
8theme team

#362186 Copied

Marta

Participant

July 18, 2023 at 06:51

Hi, now the web is working. Version 9.1.8
Has anyone else had the same problem? Should I update to the latest version so it doesn’t happen again?

#362187 Copied

Rose Tyler

Support staff

July 18, 2023 at 06:55

Hello, Marta,

The fix will be included in 9.1.10 version.

Kind Regards,
8theme team

#362194 Copied

Marta

Participant

July 18, 2023 at 09:13

Ok thanks,
the version of my theme was 9.1.8
Did you change files in my site? Do I need to update right now to 9.1.9? Please let me know

#362233 Copied

Rose Tyler

Support staff

July 18, 2023 at 09:30

Hello, Marta,

We did changes in patcher.php file.

The update is not obligatory, but if you decide to do the update to 9.1.9, you will need to download patcher.php file – https://we.tl/t-ZG6ZYgCOKD and re-upload it into xstore/framework folder via FTP.

Kind Regards,
8theme team

#362234 Copied

Marta

Participant

July 18, 2023 at 09:31

Ok thanks

#362235 Copied

Rose Tyler

Support staff

July 18, 2023 at 09:35

Hello, Marta,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#362238 Copied

Marta

Participant

July 18, 2023 at 09:39

I have a question, was the patcher.php file automatically modified yesterday?

During the early hours of the morning I uploaded a backup of my website. What time did you modify the file to fix it? To know if you have fixed the backup or the previous files.
Thanks

#362240 Copied

Rose Tyler

Support staff

July 18, 2023 at 10:02

Hello, Marta,

The file was not automatically modified yesterday.
We did changes before this reply today – https://prnt.sc/f9S-gFBK8J0S

You can compare code in files – https://text-compare.com/

Kind Regards,
8theme team

#362241 Copied
Tagged: automatic, fatal error, patcher, update, woocommerce, wordpress, xstore
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