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Issue code 503 on some pages and issue display on product page

This topic has 4 replies, 2 voices, and was last updated 9 months, 3 weeks ago ago by Rose Tyler

Chris0483

Participant

July 17, 2023 at 10:31

Hello

Since the update, we have encountered a major problem with a large number of our pages which are inaccessible with a 503 error code.

On the product pages we have a display problem (https://www.bia-clothes.com/doudoune-sweet-corn-gaudi/)

Please process our request as soon as possible.

Best regards
Chris

Please, contact administrator
for this information.

#362108 Copied Theme version: 9.1.9 WooCommerce version: 7.8.2

3 Answers

Rose Tyler

Support staff

July 17, 2023 at 10:40

Hello, Chris0483,

Thank you for choosing XStore as your WooCommerce WordPress theme.

503 Service Unavailable – this server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Please contact your hosting provider and ask for assistance from their side.

Also, there is a problem with secupress-pro plugin. Please check screenshot in the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#362110 Copied

Chris0483

Participant

July 17, 2023 at 11:10

Hello

Thanks to your quick reply. So I deleted secupress but issue persist.
My hosting provider tell me there is no issue on their side, but a problem with template probably et tell me to contact you again.

The issue is only on pages brand page, category page, produtc page… (woocommerce page).

Greatings

#362114 Copied

Rose Tyler

Support staff

July 17, 2023 at 12:13

Hello, Chris0483,

Thank you for your response.

Please do next tests:
1/ Please check how it works with the default WooCommerce theme – Storefront.
2/ Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Let us know the results.

Kind Regards,
8theme team

#362117 Copied
Tagged: 503 error, best selling, issue resolution, product page display, woocommerce themes
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