Forum Replies Created

Viewing 30 posts - 15,991 through 16,020 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 16:44

    Hello, Brndvnrdn,

    1a. Have you added this code https://prnt.sc/eMkuG8g9Skfz ? Could you provide temporary wp-admin access?

    1b. Provide temporary wp-admin access, that we can use and see the mentioned result.

    2. Please provide FTP access, we need to check the situation with scroll more deeply (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 14:46

    Hello, Enderkadir,

    Here is an example – https://gyazo.com/4436ef1079f55cd85aba0220b1f9a8c0

    Also, please watch a video about our variation swatches – https://youtu.be/LgzC4iK-j6A

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 13:44

    Hello,

    Thank you for contacting us and for using XStore.

    We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 13:43

    Hello,

    Thank you for getting in touch with us.

    Please try a solution from this topic – https://www.8theme.com/topic/my-brand-page-not-appears/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 13:41

    Hello,

    Thank you for getting in touch with us.

    Please go to Theme Options > Styling > edit settings for buttons.

    Header Builder > Cart > Promo message > Content.
    Header Builder > Cart, Wishlist > Content Size (%) (this will change font-size, please test its work before posting new questions).

    Please go to Theme Options > Styling > Alerts.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 12:51

    Hello, Akelsall,

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
    We’ve edited your reply and moved credentials into the Private Content area.

    1/ Please check the screenshot in the Private Content area. You need to contact your hosting provider and ask to fix the “CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes)…”

    2/ Please try to use code from this topic – https://www.8theme.com/topic/remove-shop-page-from-breadcrumbs/#post-355143

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 12:46

    Hello, Jorge Onofre,

    Thank you for getting in touch with us.

    Edit content of pages > Row > https://prnt.sc/jhk2aZHvJC3n
    Header Builder > Top Header > Full-Width Header > Off.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 12:31

    Dear, Body Fuel,

    Thank you for getting in touch with us.

    These screenshots – https://imgbb.com/JpsKTfm are not from our demos, so we are not responsible for mentioned functionality. Please check our demos https://xstore.8theme.com/ , read the next article – https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/ and let us know if any assistance from our side is needed.
    Also, check available settings in Theme Options > WooCommerce > Shop > Shop page layout and Shop page filters.
    Please note that we are able to guide you about options available on our demos. Additional customization in files is outside the scope of our basic support.

    If you want to post a feature request, please do this via form on the next page – https://www.8theme.com/taskboard/ , so our developers team will read it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 10:50

    Hello, Brndvnrdn,

    Thank you for getting in touch with us.

    1/ Please use the next custom CSS code to remove duplicates:

    .pswp__button, .pswp__button--arrow--left:before, .pswp__button--arrow--right:before,
    button.pswp__button {
        background-image: none !important;
    }

    2/

    html {
        color: white;
    }

    .form-row-first, .form-row-last {width: 100%;padding: 0px;}
    3/ Single Product Builder > Add to Cart > Sticky Cart > On.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 10:21

    Hello, Tidal Evolution,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 10:16

    Hello, Kevin,

    Thank you for getting in touch with us.

    Description content of a single product can be edited using Elementor https://prnt.sc/qJCWugRcgIu7
    Settings of the single page layout you can find in Theme Options, we have even own Single Product Builder there.

    Elementor plugin has 2 versions: free and Pro. Elementor plugin author does not offer a developer license for the Pro version and does not allow to built-in Pro version of the plugin to themes. So, the Pro version was never included in XStore. All our demos are built using the free version of the Elementor plugin and XStore Elementor elements. So, Elementor Pro is not required, but we are compatible with it.
    If you want to edit a single product page using the Elementor Pro plugin, contact support of the plugin.
    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 10:14

    Hello, Alimrangpby,

    Thank you for getting in touch with us.
    Here is what we can see right now – https://prnt.sc/Urche0R-R0ke

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 10:10

    Hello, Artnessco,

    Thank you for contacting us and for using XStore!

    Please read about our own Request a quote – https://www.8theme.com/documentation/docs/request-a-quote/

    About YITH Request a Quote for WooCommerce plugin, check topics from other our customers first – https://www.8theme.com/search/?bbp_search=YITH+Request+a+Quote+for+WooCommerce&bbp_forum_id=128990
    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 10:03

    Hello, Eulice,

    Thank you for getting in touch with us.

    1/ String Translation > Translate texts in admin screens > find theme_mods_xstore-child > promo_text_package > https://prnt.sc/ITyMlSiBr2Y8 > Apply. Translate these strings via String Translation – https://prnt.sc/FfnrSEVoepj_

    2/ WPML > Theme and plugins localization > XStore > Scan selected themes for strings. Then go to String Translation and find this text https://imgbb.com/1mPYkHJ

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 09:41

    Hello, Akelsall,

    Thank you for getting in touch with us.

    We can’t log in. Please check the credentials.

    Also, we need FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

    Also, ask about the server error log from the hosting.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 09:39

    Hello, Dilges Yildiz,

    Thank you for getting in touch with us.

    Please record a video of the problem, upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 09:37

    Hello, Floatselect,

    Thank you for getting in touch with us.

    Please download the file with the layout of the single product page by the next link – https://we.tl/t-WNjheMaL8Y
    You can import it you your site via Theme Options > WoOCommerce > Single Product Builder > Import/Export.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 09:36

    Hello, Artibdfl,

    Thank you for getting in touch with us.

    We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 09:35

    Hello, Enderkadir,

    Thank you for getting in touch with us.

    From your screenshot, it is a simple product, please follow WooCommerce documentation to create variable products – https://woocommerce.com/document/variable-product/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 09:33

    Hello, Yoni,

    Thank you for contacting us and for using XStore.

    Please change the image here – https://prnt.sc/He3NE7EVbAzO

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 09:26

    Hello, TheOne,

    Thank you for getting in touch with us.

    1/ In this case, the situation is independent of our theme. You create content using Elementor and the result will be the same even with a default theme activated. You may set next settings for mobile – https://prnt.sc/6tuMcFqu9dMI

    2/ It seems you have solved it already.

    3/ Mobile view > Column settings > Borders

    4/ Could you provide screenshots for a better understanding of this request?

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 09:11

    Hello, Artibdfl,

    Thank you for getting in touch with us.

    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Provide the URL of your Shop page, temporary wp-admin, and FTP access, so we can check what can be done to help you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 09:03

    Hello @PR,

    Thank you for your response.

    You can select a static block as PreFooter for the Shop page, and it will be inherited by categories and brands – https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

    Also, categories have Description after content area – https://prnt.sc/rKHpYU2zZDei

    Please test both options.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 08:53

    Hello, Floatselect,

    Thank you for getting in touch with us.

    Please download the file with the layout of the single product page by the next link – https://we.tl/t-WNjheMaL8Y
    You can import it you your site via Theme Options > WoOCommerce > Single Product Builder > Import/Export.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 16:33

    Hello, @morad,

    To achieve the desired result you need to use the Marquee element.
    Please follow the next steps:
    1/ Go to Dashboard > Static blocks > Add new;
    2/ Edit static block using Elementor > add Marquee element > enter your text and change settings according to your needs;
    3/ Go to Header Builder > select the static block here – https://prnt.sc/ULLtoiNxlGkr

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 16:17

    Hello, Vasak,

    Please check now https://prnt.sc/9fV6ilyqUdS2 > https://prnt.sc/VBJxnQnyNlyG

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 16:14

    Hello, Kevin,

    For example:
    https://prnt.sc/5LKjPj4gFzxs

    .et_cart-type-2 .footer-product .button:before {
        content: url('data:image/png;base64,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');
    }

    more variants you can find online;

    Here is an example for FontAwesome icons https://fontawesome.com/v4/icons/ :

    .et_cart-type-2 .footer-product .button:before {
        font-family: FontAwesome;
        content: "\f218" !important;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 15:50

    Hello, Floatselect,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Here is what we see on your site right now – https://prnt.sc/SrjdRmuTpdYy Please clear cache and check it one more time.

    Also, we would recommend you disable “Remove Query Strings From Static Resources” in Theme Options > Speed optimization.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 15:47

    Hello, Vasak,

    Please note that we are not responsible for custom 3rd-party code.
    You provide here pieces of code that can’t work, but on the Shop page it works – https://prnt.sc/cILJHcXJc5QW Please answer next questions:
    1/ Where did you get the code?
    2/ Where exactly did you add the code? With screenshots, please.
    Provide FTP access also, so we can take a closer look.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 15:28

    Hello, Chrisbond,

    Thank you for contacting us and for using XStore.

    Please read this article first – https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/
    If the information provided has not been helpful, please provide a more detailed description of your situation and request, including screenshots if applicable.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
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    Viewing 16,020 results - 15,991 through 16,020 (of 68,227 total)
Viewing 30 posts - 15,991 through 16,020 (of 68,227 total)
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