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Shop Page Critical Error with Xstore core plugin enabled

This topic has 5 replies, 2 voices, and was last updated 9 months, 1 weeks ago ago by Rose Tyler

Akelsall

Participant

July 23, 2023 at 04:24

I am getting a critical WordPress error when I go to the shop page. Or it can take 5 minutes to load. If I disable the Xstore core plugin the issue is resolved. Have updated theme and plugin correctly. Cleared Cache etc. Can you look into for me please.

Site is

https://www.sunstatehobie.com.au/

Shop page is

https://www.sunstatehobie.com.au/shop/

Please, contact administrator
for this information.

#362676 Copied Theme version: 9.1.11 WooCommerce version: 7.9.0

4 Answers

Rose Tyler

Support staff

July 23, 2023 at 09:41

Hello, Akelsall,

Thank you for getting in touch with us.

We can’t log in. Please check the credentials.

Also, we need FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

Also, ask about the server error log from the hosting.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#362687 Copied

Akelsall

Participant

July 23, 2023 at 11:26

Sorry. tested everything

I will request error logs

Please contact administrator
for this information.

#362696 Copied

Akelsall

Participant

July 23, 2023 at 11:33

I have noticed issues with the breadcrumbs. They are reading Home>Shop>Shop

#362697 Copied

Rose Tyler

Support staff

July 23, 2023 at 12:51

Hello, Akelsall,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your reply and moved credentials into the Private Content area.

1/ Please check the screenshot in the Private Content area. You need to contact your hosting provider and ask to fix the “CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes)…”

2/ Please try to use code from this topic – https://www.8theme.com/topic/remove-shop-page-from-breadcrumbs/#post-355143

Kind Regards,
8theme team

Please contact administrator
for this information.

#362700 Copied
Tagged: critical error, plugin, shop, template, woocommerce, wordpress, xstore
Viewing 5 results - 1 through 5 (of 5 total)

The issue related to '‘Shop Page Critical Error with Xstore core plugin enabled’' has been successfully resolved, and the topic is now closed for further responses

Shop Page Critical Error with Xstore core plugin enabled

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