Forum Replies Created

Viewing 30 posts - 16,021 through 16,050 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 15:26

    Hello, Kevin,

    Thank you for contacting us and for using XStore.

    The next custom CSS code can be used to change the icon:

    .et_cart-type-2 .footer-product .button:before {
        content: "\e90d";
    }

    https://xstore.8theme.com/xstore-icons/

    If this is not what you are looking for, please describe your request in more detail.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 15:22

    Hello, Vasak,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Where you add the code?
    Have you tried to add it in functions.php file of the child theme?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 15:17

    Hello, Inva,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

    If it is not a plugin fault, please provide temporary wp-admin and FTP access, so we can check the situation on your site more deeply.
    We’ve checked variation swatches (images type) on our test site and do not see any problem there.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 15:06

    Hello, @morad,

    Thank you for getting in touch with us.

    1/ We would recommend you create a static block with Marquee element inside, then add it in the header – https://prnt.sc/fF0mOmoRU-D3 ( select static block – https://prnt.sc/ULLtoiNxlGkr ).

    2/ The next custom CSS code can be used to change style of Sale price:

    .price ins .amount {
        font-weight: 600;
        font-size: 20px;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 13:58

    Hello, Vasak,

    Support for WPML plugin is outside of our basic theme support, and your question isn’t directly related to our theme.
    In case you can’t contact WPMl support, we would recommend you to read the documentation of the plugin – https://wpml.org/documentation/
    https://wpml.org/documentation/getting-started-guide/translating-page-slugs/

    If you have any other questions about XStore, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 13:50

    Thank you for your understanding!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 13:49

    Hello, Amos,

    Thank you for your response.

    Please read this article about the AMP plugin – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/
    “Because AMP uses minimal code for quick loading, it can’t include all the elements on a fully functioning webpage, such as certain widgets, embedded content, or pages created using page builders (Elementor/WPBakery). This means that a webpage viewed with AMP looks like a mobile application to facilitate the user experience and doesn’t look exactly the same as how the original page would appear on a desktop or laptop.”

    AMP plugin is not obligatory and can be disabled.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 13:47

    Hello, Inva,

    Thank you for contacting us and for using XStore.

    Please try to add the next code in Theme Options > Theme custom CSS > Global:

    .content-product .quantity-wrapper .button:not(:hover) {
        font-size: 0px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 13:07

    Hello, Vasak,

    We can see only an empty message from you – https://prnt.sc/EjssKmhx7W-m Was it posted by mistake?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 13:05

    Hello, Tushant Kumar,

    Updating the theme can’t delete the Database.
    If something is wrong with the DB, try to contact the support of your hosting provider.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 13:03

    Hello, Tidal Evolution,

    Thank you for contacting us and for using XStore.

    Please provide temporary wp-admin and FTP access, we need to check the situation on your site more deeply.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 12:54

    Hello, Vasak,

    Thank you for getting in touch with us.

    We would recommend you contact the support team of WPML. They provide professional support regarding the usage of their plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 12:51

    Dear, Body Fuel,

    Unfortunately, your request is still a bit unclear to us. Please reply to our question – what do you mean by the “sticky footer”? Provide an example.

    Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

    To be able to give you an answer we need to understand your request first, so we ask for your cooperation in providing screenshots and examples.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 12:48

    Hello, Manish,

    Please check our answer here – https://www.8theme.com/topic/price-filter-not-working-in-shop-side-bar/#post-362581

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 12:47

    Hello, Manish,

    Thank you for getting in touch with us.

    Do you use “8theme – Filter Products by Price” or “Filter Products by Price” widget?
    Please test how the default WooCommerce “Filter Products by Price” widget works with our theme and how with Storefront (the default WooCommerce theme) activated on your site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 12:43

    Hello, Nancy,

    Thank you for your files.

    XStore theme translation files should have names xstore-nl_NL.po and xstore-nl_NL.mo , we added your translation https://www.8theme.com/glotpress/projects/xstore/xstore/nl/default/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 12:15

    Hello, Shngz,

    We are glad that you sorted it out.

    If you have any other questions or concerns, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 12:14

    Hello, Marta,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 12:13

    Hello, Body Fuel,

    Thank you for your response.
    Do you mean mobile panel by “sticky footer” https://prnt.sc/v3l7H4sT-RYv ?
    Could you provide an example of the desired result?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 12:10

    Hello,

    Thank you for getting in touch with us.

    You can use static block shortcode, for example – https://prnt.sc/-AAIFRyYyJNM

    Image can be added using HTML code, for example: https://prnt.sc/7qIYlNE-r-uB
    <img src="https://v9m6d2m2.rocketcdn.me/elementor2/industrial-power-tools/wp-content/uploads/sites/6/2023/02/Image-1.jpeg">

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 12:01

    Hello @amiseo,

    Thank you for your response.

    We have resolved your issue by adding custom styles in Customizer -> Theme Custom CSS -> Global CSS.

    body .nav-sublist-dropdown {
        display: inline-block;
    }
    @media only screen and (max-width: 992px){
        .header-wrapper {
            display:inline-block!important;
            z-index: -1;
            opacity: 0;
            height: 0px;
        }
        .header-wrapper .header-main-wrapper, .header-wrapper .header-main, .header-wrapper .et-wrap-columns, .header-wrapper .header-top-wrapper, .header-wrapper .et-row-container .header-wrapper .et-wrap-columns, .header-wrapper *{
            height: 0px!important;
            display: block!important;
        }
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 10:57

    Hello, Marta,

    ?wc-ajax=get_refreshed_fragments is the default WooCommerce request to update cart in header and also wishlist. Unfortunately, the theme does not have options to speed it up. You can read this topic and maybe find any solution suitable for you https://wordpress.org/support/topic/wc-ajaxget_refreshed_fragments-5/
    Or you can disable Ajax Cart Fragments – Theme Options > Speed Optimization > Always Load Wc-Cart-Fragments > off. Ajax Cart Fragments option allows you to sync the number of products in the header mini-cart if you open your site in a few browser tabs.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 10:54

    Hello, Body Fuel,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    You can select a static block for Footer separately for pages – https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 10:53

    Hello, Enjin,

    Thank you for your response.

    Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding improvements in one of the upcoming updates. You have a few XStore licenses, do not forget to mention it in your request.
    There is no other (ready) solution right now, unfortunately.

    Email builder templates can be imported/exported – https://prnt.sc/pmtoHcPDRnIf , so there is no need to create it from scratch every time.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 10:22

    Hello, Amos,

    Thank you for getting in touch with us.
    Could you, please, contact your hosting provider and ask them to take a look at the timeout error? Also, ask about the server error log.
    Let us know their answer, and provide URL of your site and temporary wp-admin access.
    Do you use the Jetpack plugin? Try to disable it, and check how the site works then.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 10:19

    Hello,

    Thank you for contacting us and for using XStore.

    Please describe your request in more detail.

    Grouped Products functionality comes from WooCommerce, our theme doesn’t have additional settings for this. Please read the next article – https://woocommerce.com/document/managing-products/#section-4
    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 10:17

    Hello, Marta,

    Thank you for getting in touch with us.

    We would recommend you contact your hosting provider about the Mixed content issue.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 09:35

    Hello, Eleni,

    It is strange because we can edit your variable products without a problem. Please watch a video in the Private Content area.
    Could you please try from other browsers? Clear cache of browser also.
    Please record for us a detailed video of the problem and your actions.
    Also, we need FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 09:23

    Hello,

    Thank you for contacting us and for using XStore.

    Static block is added into Theme Options > WooCommerce > Shop > Shop page layout > Banner Content. Dashboard > Static blocks > edit block with appropriate id.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 09:21

    Hello, Yash1n,

    Thank you for contacting us and for using XStore.

    1/ We’ve synchronized translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
    Please find and translate mentioned strings for the theme and Core plugin now.

    2/ Please provide URL of page where the problem is visible.

    Kind Regards,
    8theme team

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Viewing 30 posts - 16,021 through 16,050 (of 68,227 total)
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