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Topic: Filter by Brand in Category/Shop Sidebar not showing any brand since last theme update

Tidal Evolution

Participant

July 21, 2023 12:50 pm

Filter by Brand in Category/Shop Sidebar not showing any brand since last theme update today. It was working fine yesterday before we update the theme to the latest version this morning.
Site URL: hidden
Theme version: 9.1.11

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support staff only.

#362583 copied to clipboard

Rose Tyler

Support staff

July 21, 2023 1:03 pm

Hello, Tidal Evolution,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access, we need to check the situation on your site more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

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Tidal Evolution

Participant

July 22, 2023 12:31 pm

Credentials sent to you in private content.

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

July 23, 2023 10:21 am

Hello, Tidal Evolution,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

Kind Regards,
8theme team

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Bontempso

Participant

July 23, 2023 2:57 pm

I have exactly the same problem since the update.

#362707 copied to clipboard
Rose Tyler

Support staff

July 24, 2023 12:05 pm
Hello, Tidal Evolution,

We have resolved this issue by adding the following filters to the functions.php of the theme.

add_filter( 'etheme_widget_product_brands_cache', '__return_false'); add_filter( 'etheme_widget_product_categories_cache', '__return_false');

Kind Regards,
8theme team
#362757 copied to clipboard
Rose Tyler

Support staff

July 24, 2023 12:06 pm
Hello, Bontempso,

Thank you for getting in touch with us.

Please try to use the code:

add_filter( 'etheme_widget_product_brands_cache', '__return_false'); add_filter( 'etheme_widget_product_categories_cache', '__return_false');

Kind Regards,
8theme team
#362758 copied to clipboard
Tidal Evolution

Participant

July 24, 2023 3:42 pm

Hello,

Thank you. I confirm this works now.

#362808 copied to clipboard

Rose Tyler

Support staff

July 24, 2023 3:48 pm

Hello, Tidal Evolution,

Thank you for your response!
Have a niced day!

Kind Regards,
8theme team

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Bontempso

Participant

July 27, 2023 6:30 pm

Hello,

It’s OK, but after adding and removing the code…? ???
The important thing is that it works now.

Thx.
Oli.

#363113 copied to clipboard

Rose Tyler

Support staff

July 28, 2023 7:43 am

Hello, Bontempso,

You’re welcome!
The fix will be added in the next theme update also.

Kind Regards,
8theme team

#363125 copied to clipboard