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Filter by Brand in Category/Shop Sidebar not showing any brand since last theme update

This topic has 11 replies, 3 voices, and was last updated 9 months ago ago by Rose Tyler

Tidal Evolution

Participant

July 21, 2023 at 12:50

Filter by Brand in Category/Shop Sidebar not showing any brand since last theme update today. It was working fine yesterday before we update the theme to the latest version this morning.

Please, contact administrator
for this information.

#362583 Copied Theme version: 9.1.11

10 Answers

Rose Tyler

Support staff

July 21, 2023 at 13:03

Hello, Tidal Evolution,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access, we need to check the situation on your site more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#362589 Copied

Tidal Evolution

Participant

July 22, 2023 at 12:31

Credentials sent to you in private content.

Please contact administrator
for this information.

#362661 Copied

Rose Tyler

Support staff

July 23, 2023 at 10:21

Hello, Tidal Evolution,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

Kind Regards,
8theme team

#362694 Copied

Bontempso

Participant

July 23, 2023 at 14:57

I have exactly the same problem since the update.

#362707 Copied
Rose Tyler

Support staff

July 24, 2023 at 12:05
Hello, Tidal Evolution,

We have resolved this issue by adding the following filters to the functions.php of the theme.
```
add_filter( 'etheme_widget_product_brands_cache', '__return_false');
add_filter( 'etheme_widget_product_categories_cache', '__return_false');
```
Kind Regards,
8theme team
#362757 Copied
Rose Tyler

Support staff

July 24, 2023 at 12:06
Hello, Bontempso,

Thank you for getting in touch with us.

Please try to use the code:
```
add_filter( 'etheme_widget_product_brands_cache', '__return_false');
add_filter( 'etheme_widget_product_categories_cache', '__return_false');
```
Kind Regards,
8theme team
#362758 Copied
Tidal Evolution

Participant

July 24, 2023 at 15:42

Hello,

Thank you. I confirm this works now.

#362808 Copied

Rose Tyler

Support staff

July 24, 2023 at 15:48

Hello, Tidal Evolution,

Thank you for your response!
Have a niced day!

Kind Regards,
8theme team

#362812 Copied

Bontempso

Participant

July 27, 2023 at 18:30

Hello,

It’s OK, but after adding and removing the code…? ???
The important thing is that it works now.

Thx.
Oli.

#363113 Copied

Rose Tyler

Support staff

July 28, 2023 at 07:43

Hello, Bontempso,

You’re welcome!
The fix will be added in the next theme update also.

Kind Regards,
8theme team

#363125 Copied
Tagged: best selling themes, category/shop sidebar, filter by brand, persuasive, theme update, woocommerce
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