Hello, Kevin,
Thank you for contacting us and for using XStore.
Please upload latest version of the theme and XStore Core plugin (download them from this page – https://www.8theme.com/account ).
Kind Regards,
8theme team
Hello, Kevin,
Thank you for contacting us and for using XStore.
Please upload latest version of the theme and XStore Core plugin (download them from this page – https://www.8theme.com/account ).
Kind Regards,
8theme team
Hello, Wep287,
Thank you for getting in touch with us.
Please update the theme and Core plugin via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Kind Regards,
8theme team
Hello, Zdenky,
We are glad that you solved the problem. Thank you for letting us know!
Kind Regards,
8theme team
Hello, Atahan,
We have resolved this issue by updating your XStore theme to v9.1.11 and XStore core plugin to v5.1.11, then we developed and installed a patch with the fix “#91118625” for you. Additionally, we have added the following custom CSS to Customizer -> Theme Custom CSS -> Global CSS.
/*Single product request quote*/
.et_b_single-request-quote-button .et_b-icon{
top:3px;
}
.et_b_single-request-quote-button .et_b-icon svg path, .et_b_single-request-quote-button .et_b-icon svg circle{
fill: #fff!important;
-webkit-transition: all 0.2s ease-out;
-webkit-transition: all 0.2s ease-in-out;
transition: all 0.2s ease-in-out;
}
.et_b_single-request-quote-button:hover .et_b-icon svg path, .et_b_single-request-quote-button:hover .et_b-icon svg circle{
fill: #000!important;
}
/*!Single product request quote*/
Kind Regards,
8theme team
Hello, Zdenky,
Thank you for getting in touch with us.
Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Kind Regards,
8theme team
Hello, Kevin,
Thank you for contacting us and for using XStore.
In this case, we would recommend you contact support of the Elementor Pro plugin.
Without the Elementor Pro, you can use our Single Product Builder. For example: create a static block with the desired content (it can be edited using Elementor https://prnt.sc/FIMZ4BAluY2- ) > add Request quote element into Single Product Builder content area > add static block shortcode as the content of the popup – https://gyazo.com/1fa40acf11cb92f5f6b3b8986cfbfc67 Edit other settings depending on your needs.
We hope this information is helpful.
Kind Regards,
8theme team
Hello, Floatselect,
Could you provide temporary wp-admin access? We will check the settings for you.
Kind Regards,
8theme team
Hello, Floatselect,
Thank you for contacting us and for using XStore.
Please go to Pages > click on Home page > disable breadcrumbs – https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/
We hope this information is helpful.
Kind Regards,
8theme team
Hello, Octatech,
Thank you for getting in touch with us.
Please provide temporary wp-admin access, so we can check your settings.
Kind Regards,
8theme team
Hello, Octatech,
Thank you for letting us know.
Kind Regards,
8theme team
Hello, Montse,
Thank you for contacting us and for using XStore.
To disable Compare at all, go to Theme options > WooCommerce > Indietro
Built-In Compare > Enable Built-In Compare > Off.
To remove it from Shop, use the next custom CSS code:
.footer-product .xstore-compare {
display: none !important;
}
We hope this information is helpful.
Kind Regards,
8theme team
Hello, Atahan,
Thank you for getting in touch with us.
Please provide FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.
Kind Regards,
8theme team
Hello, Octatech,
Thank you for getting in touch with us.
Please try to clear cache of browser or test how it works from another browser.
Provide URL of the variable product from your site and temporary wp-admin access, so we can check the problem more deeply.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Kind Regards,
8theme team
Hello, Bontempso,
Thank you for getting in touch with us.
Please try to use the code:
add_filter( 'etheme_widget_product_brands_cache', '__return_false');
add_filter( 'etheme_widget_product_categories_cache', '__return_false');
Kind Regards,
8theme team
Hello, Tidal Evolution,
We have resolved this issue by adding the following filters to the functions.php of the theme.
add_filter( 'etheme_widget_product_brands_cache', '__return_false');
add_filter( 'etheme_widget_product_categories_cache', '__return_false');
Kind Regards,
8theme team
Hello, Jimmy,
Thank you for contacting us and for using XStore.
Why did you decide to use 3rd party plugin for reviews?
In case you are using the additional plugin, you need to contact the support of the plugin to change styling for reviews.
About our reviews, please read this article – https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/ Also, we have “Advanced reviews” option in XStore > Sales Booster > Customer Reviews, here is an example – https://xstore.8theme.com/elementor2/sport/product/20v-max-brushless-circular-saw/#reviews
We hope this information is helpful.
Kind Regards,
8theme team
Hello, Anand,
[portfolio] shortcode does not have such param as ‘category’ but it only has next ones → ‘filters’, ‘pagination’, ‘ajax’, ‘columns’, ‘limit’.
In case you need to display only one category you can add the next snippet on your page with the Elementor HTML element below.
<script>
jQuery(document).ready(function() {
setTimeout(function() {
$('.portfolio-filters').find('[data-category-id="51"]').trigger('click');
}, 300);
setTimeout(function() {
$('.elementor-portfolio-wrapper').addClass('full-loaded');
}, 700);
})
</script>
<style>
.portfolio-filters {
display: none;
}
.elementor-portfolio-wrapper:not(.full-loaded) .portfolio {
opacity: 0;
visibility: hidden;
}
.elementor-portfolio-wrapper:not(.full-loaded):before {
content: '';
position: absolute;
top: calc(50% - 12px);
left: calc(50% - 12px);
width: 24px;
height: 24px;
border: 1px solid #e1e1e1;
border-left-color: #888;
border-radius: 50%;
animation: rotate 0.3s linear infinite;
}
</style>
Examples:
1/ https://prnt.sc/eWmAOihKEees
2/ https://prnt.sc/VsJwSIsAiDgy
Otherwise, you can submit a feature request on our taskboard → https://www.8theme.com/roadmap/
Kind Regards,
8theme team
Hello, Williambondsjr,
Please provide FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.
Kind Regards,
8theme team
Hello, Atahan,
Thank you for your response.
1/ Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
2/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.
Kind Regards,
8theme team
Hello,
Thank you for getting in touch with us.
We would recommend you contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/
Kind Regards,
8theme team
Hello, Doddy,
Thank you for contacting us and for using XStore.
We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.
Kind Regards,
8theme team
Hello, Atahan,
Thank you for contacting us and for using XStore.
Please provide temporary wp-admin access, so we can take a closer look.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Hello, Vasak,
You’re welcome!
Kind Regards,
8theme team
Hello, Chrisbond,
Thank you for your response.
By default, WooCommerce registers each email they provide according to a specific code technique so that each email has its own key and template file for its content. For example:
Refunded order class → https://prnt.sc/eVfiLssJXIvQ
Refunded order template in Email builder list → https://prnt.sc/i79z0uBz1Od0
In case you just add custom order status you won’t have a new template in our Builder because there are no template file respectively for such order status.
It requests additional customization in files, which is out of our basic support scope, and there is no ready or quick solution, unfortunately.
You can contact our partners with a request about additional customization service, the Codeable team, who will perform your task quickly and with high quality – https://codeable.io/?ref=qGTdX
Kind Regards,
8theme team
Hello, Anand,
Thank you for contacting us and for using XStore.
Where did you get this shortcode? On what page you added it?
Kind Regards,
8theme team
Hello, Vasak,
You need to translate this content using WPML > String translation https://prnt.sc/VijGILwTIVEf
Kind Regards,
8theme team
Hello, Bnourse,
Thank you for contacting us and for using XStore.
We can’t log in. Please provide access to this popup also – https://prnt.sc/URX0AlzWcg56
Please provide FTP access, we need to check the situation more deeply (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.
Kind Regards,
8theme team
Hello, Vasak,
Thank you for getting in touch with us.
Please use the next content in the Text tab:
<h1 style="text-align: center;">YOUR SHOPPING CART IS EMPTY</h1>
<p style="text-align: center;">We invite you to get acquainted with an assortment of our shop.Surely you can find something for yourself!</p>
Kind Regards,
8theme team
Hello, Devine721,
Thank you for getting in touch with us.
1/ Please provide temporary wp-admin access, so we can check your settings.
2/ Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
Let us know the result.
Kind Regards,
8theme team
Hello, Moshe,
Thank you for getting in touch with us
Please try to select “Overlay content on image” in Theme Options > WooCommerce > Shop > Products Design > Design Type.
Kind Regards,
8theme team