Page 525 – 8theme.com

Forum Replies Created

Viewing 30 posts - 15,721 through 15,750 (of 68,231 total)

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Rose Tyler

Support staff

August 1, 2023 at 09:46

Hello @stefan,

Thank you for your response.

Please provide URL, temporary wp-admin, and FTP access.

Did you update any plugins during this period? Do you have CDN or server cache?

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#363404 Copied In reply to: Patcher shows updates available even after I applied them a hour ago

Rose Tyler

Support staff

August 1, 2023 at 08:49

Hello,

You’re welcome!

Kind Regards,
8theme team

#363400 Copied In reply to: Change hover search box size. Size is not updating – please see video

Rose Tyler

Support staff

August 1, 2023 at 08:49

Hello,

You’re welcome!

Kind Regards,
8theme team

#363399 Copied In reply to: Hello, I would like to fix this problem with the sticky cart where the content is overlapping

Rose Tyler

Support staff

August 1, 2023 at 08:10

Hello, Moeed,

Thank you for your response.

There is no such option, yet. Please post your request here – https://www.8theme.com/taskboard/

If you decide to remove the twitter logo from the single product page, please go to Theem Option > Social Sharing > Website Socials.

Kind Regards,
8theme team

#363395 Copied In reply to: How to update twitter logo in social icon share?
Rose Tyler

Support staff

August 1, 2023 at 07:50
Hello,

Please try the next custom CSS code:

.etheme-sticky-cart.outside { opacity: 1; visibility: visible; transform: none; } @media only screen and (max-width: 992px) { .et-mobile-panel-wrapper.outside { opacity: 1; visibility: visible; transform: none; } .etheme-sticky-cart, .etheme-sticky-cart.outside { transform: translateY(-59px); } }

Kind Regards,
8theme team
#363394 Copied In reply to: Hello, I would like to fix this problem with the sticky cart where the content is overlapping
Rose Tyler

Support staff

August 1, 2023 at 07:48

Hello, Nicolo,

Please check now.

Kind Regards,
8theme team

#363393 Copied In reply to: add to cart button and buy now button is not appearing as it should on product page
Rose Tyler

Support staff

August 1, 2023 at 06:38
Hello,

Thank you for contacting us and for using XStore.

100 value is the max for this from Theme Options, but you can use the next custom CSS code to change the width of the search:

.ajax-results-wrapper, .et_b_header-search .et-mini-content { min-width: 415px; }

We hope this information is helpful.

Kind Regards,
8theme team
#363391 Copied In reply to: Change hover search box size. Size is not updating – please see video
Rose Tyler

Support staff

August 1, 2023 at 06:32

Hello, Moeed,

Thank you for contacting us and for using XStore.

Use SEO plugin to add the necessary OG image and OG description for your pages, posts, products. Try for example Yoast SEO plugin.

Don’t forget to clean the FB cache for products/pages you already shared https://developers.facebook.com/tools/debug/sharing/

Kind Regards,
8theme team

#363389 Copied In reply to: How to update twitter logo in social icon share?

Rose Tyler

Support staff

August 1, 2023 at 06:31

Hello, Zjulie1,

Please check how it works https://prnt.sc/vxLHoYEHqd5O when the default WooCommerce theme – Storefront is activated on the site.
If you get the same behavior, you need to contact WooCommerce support, because the situation is independent of our theme – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

#363388 Copied In reply to: Products filter is not working properly

Rose Tyler

Support staff

August 1, 2023 at 06:21

Hello Tyler,

Please download the latest version of the plugin (14.0.0v) from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

We hope this information is helpful.

Kind Regards,
8theme team

#363387 Copied In reply to: Why did my woozone product key stop working???

Rose Tyler

Support staff

July 31, 2023 at 20:38

Hello, Mitchonk,

Please note that we are responsible for our official theme version only.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#363378 Copied In reply to: I can’t install demo pages and update the theme

Rose Tyler

Support staff

July 31, 2023 at 20:28

Hello, Nicolo,

Thank you for your response.
We will have another specialist review your inquiry in greater detail and will be in touch with you.

Kind Regards,
8theme team

#363375 Copied In reply to: add to cart button and buy now button is not appearing as it should on product page

Rose Tyler

Support staff

July 31, 2023 at 20:19

Hello, Mitchonk,

It looks like you installed a pirate version of the theme – https://prnt.sc/EX53H6QlLu_Y and it was the reason for the problems.

We’ve uploaded the latest official version to your site. Please check.

Do you need help with the demo version import? If so, please provide the URL of the desired demo.

Kind Regards,
8theme team

#363373 Copied In reply to: I can’t install demo pages and update the theme

Rose Tyler

Support staff

July 31, 2023 at 19:53

Hello, Mitchonk,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin, and FTP access via the Private Content area.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#363371 Copied In reply to: I can’t install demo pages and update the theme

Rose Tyler

Support staff

July 31, 2023 at 19:52

Hello, Nicolo,

Thank you for your response.

We’ve added custom CSS code, please check now – https://gyazo.com/c12ea4db2f901874dc4efe5d484122f1
Let us know what would you like to change?

Kind Regards,
8theme team

#363370 Copied In reply to: add to cart button and buy now button is not appearing as it should on product page

Rose Tyler

Support staff

July 31, 2023 at 19:43

Hello, Zjulie1,

Thank you for your response.

Done for your Shop page – https://gyazo.com/34f92751bf06b97aecf051b3f77dc1fb
Please clear the cache of your browser and check now.

“Note: can you please remove the recently viewed products without the title and description?” – please provide URL of page with them.

“Also please remove this https://prnt.sc/s8sindYbLz5i” – done.

Kind Regards,
8theme team

#363368 Copied In reply to: Products filter is not working properly

Rose Tyler

Support staff

July 31, 2023 at 19:34

Hello, Pawel,

Thank you for contacting us and for using XStore.

Please provide URL of your site, temporary wp-admin, and FTP access via the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#363367 Copied In reply to: SKU search is not working after update to 9.1.12

Rose Tyler

Support staff

July 31, 2023 at 16:59

Hello, Nicolo,

1/ Go to Theme Options > WooCommerce > Single product builder > Add to cart and set settings according to your needs.
2/ Clear all cache, including server cache (contact your hosting provider) and check the single product on the frontend.

Let us know what problem is left after that (in detail, please).

Kind Regards,
8theme team

#363359 Copied In reply to: add to cart button and buy now button is not appearing as it should on product page

Rose Tyler

Support staff

July 31, 2023 at 16:55

Hello, Tom,

Thank you for your response.

We’ve translated “Add to cart” and “Select options” for the theme and Core plugin using Loco translate. Please clear cache and check now.

Kind Regards,
8theme team

#363357 Copied In reply to: Translation issue: Add to cart in quick view

Rose Tyler

Support staff

July 31, 2023 at 16:41

Hello, Administrador Gold,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.
Please be patient and do not change access.

Kind Regards,
8theme team

#363353 Copied In reply to: I have purchased a support license and it does not allow me to activate it.

Rose Tyler

Support staff

July 31, 2023 at 16:41

Hello, Nicolo,

“But still looking weird. quanitity being on top and not on the side as the screen u showed.” – it is because we changed some settings (Theme Options > WooCommerce > Single product builder > Add to cart) to see if changes will be visible.

Kind Regards,
8theme team

#363352 Copied In reply to: add to cart button and buy now button is not appearing as it should on product page

Rose Tyler

Support staff

July 31, 2023 at 16:17

Hello, Nancy,

Thank you for contacting us and for using XStore.

There is no such option, by default.

Please provide temporary wp-admin and FTP access, our devs will check if there is a quick solution available.

Kind Regards,
8theme team

Please contact administrator
for this information.

#363350 Copied In reply to: Move or copy errors in checkout field messages to order-submit button?

Rose Tyler

Support staff

July 31, 2023 at 15:49

Hello, AnimalShop,

We are glad that you sorted it out.

Please let us know if you need any further assistance.

Kind Regards,
8theme team

#363348 Copied In reply to: can you reset all my account credentials

Rose Tyler

Support staff

July 31, 2023 at 15:41

Hello, Nicolo,

Thank you for getting in touch with us.

https://prnt.sc/tJ-gwqN20oU1 – via the editor, but it looks different on the front end of your site. Please clear all cache, including server cache.

Kind Regards,
8theme team

#363346 Copied In reply to: add to cart button and buy now button is not appearing as it should on product page

Rose Tyler

Support staff

July 31, 2023 at 15:38

Hello, AnimalShop,

Please provide screenshots of the problem or video.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#363345 Copied In reply to: can you reset all my account credentials

Rose Tyler

Support staff

July 31, 2023 at 15:32

“no matter what purchase code I type it says it doesn’t work” – please provide a screenshot.

Kind Regards,
8theme team

#363343 Copied In reply to: can you reset all my account credentials

Rose Tyler

Support staff

July 31, 2023 at 15:31

Hello, AnimalShop,

Please follow next steps:
1/ Open https://www.8theme.com/account/
2/ Fint “ThemeForest Licenses” section, enter your purchase code bdc6****-153d-4175-b589-2575a0ae0ce5 and click on https://prnt.sc/a-6AkyxfjI4H
3/ Do this for all other codes.

Kind Regards,
8theme team

#363342 Copied In reply to: can you reset all my account credentials

Rose Tyler

Support staff

July 31, 2023 at 15:29

Hello, Arun Pandit,

Thank you for contacting us and for using XStore.

The problem is caused by the W3 Total Cache plugin. Please check by yourself settings of the plugin to find out which one causes the problem, or contact support of the plugin.

Kind Regards,
8theme team

#363340 Copied In reply to: Demo content missalligned & uneditable manually

Rose Tyler

Support staff

July 31, 2023 at 15:23

Hello, AnimalShop,

There is a new system on our site, so we ask you to register all these licenses for your account on our site, as was mentioned, so we can help you.

We hope for your cooperation.

Kind Regards,
8theme team

#363338 Copied In reply to: can you reset all my account credentials

Rose Tyler

Support staff

July 31, 2023 at 15:22

Hello, Patricio,

There is no auto translate, the translation should be done manually as described here – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Please let us know if you need any further assitance.

Kind Regards,
8theme team

#363337 Copied In reply to: Loco Translate hace fallar el tema y no funciona
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Viewing 15,750 results - 15,721 through 15,750 (of 68,231 total)

Viewing 30 posts - 15,721 through 15,750 (of 68,231 total)

← 1 2 3 … 524 525 526 … 2,273 2,274 2,275 →

Forum Replies Created

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