Forum Replies Created

Viewing 30 posts - 15,691 through 15,720 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 10:17

    Hello, Yirtimd,

    Thank you for getting in touch with us.

    Elementor > Settings > Integrations > WooCommerce > Choose Disable to opt out of using Elementor’s Mini Cart template https://elementor.com/help/menu-cart-widget-pro/
    Clear all cache and check the result.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 09:43

    Hello, Andre,

    Thank you for contacting us and for using XStore.

    We can’t log in – https://prnt.sc/OBtOxy8R4TgM Please check credentials.

    Please submit separate topics for different questions next time.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 08:15

    Hello, Arc098,

    Thank you for your response.

    According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site and/or localhost, but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.

    “do I need separate licence for every domain in WordPress multisite system?” – yes, but only in case every domain is a separate project.

    The further explanation you can get from ThemeForest support.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 08:12

    Hello, Ivosladur,

    Thank you for your response.

    Yes, it is how our Maintenance Mode works, it just changes the page front page.

    If you need to hide other pages too, you will need to use an additional plugin for Maintenance Mode. We do not have specific recommendations.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 07:40

    Hello,

    Thank you for your response.

    We added the next custom CSS to your Theme Options -> Theme Custom CSS -> Mobile (0 – 480)

    .etheme-sticky-cart .single_add_to_cart_button.button {
        min-width: 130px;
        white-space: nowrap;
    }

    Result -> https://prnt.sc/w-9gyJCFgOxI

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 07:36

    Hello, Ivosladur,

    Thank you for contacting us and for using XStore.

    XStore > Maintenance Mode > On.
    You may create the maintenance page from scratch at Dashboard – Pages – Add new. Choose “Maintenance” in the “Template” list of “Page attributes”. Or you can import the page from our demo in XStore Control Panel -> Import demos -> Coming Soon demos.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 07:33

    Hello, Zjulie1,

    Thank you for your response.

    1/ This filter https://prnt.sc/vxLHoYEHqd5O comes from WooCommerce and should be independent of our theme. To confirm it, we asked you to check how it works when the Storefront theme is activated.
    If you want to fix or remove options from there, you need to contact WooCommerce support.

    2/ To remove this icon https://prnt.sc/0S9kPYWhJeyq , please go to Theme Options > WooComerce > Shop > Shop page layout > View Mode > Grid.

    3/ Fixed – https://prnt.sc/XdyOio_8h5eo

    4/ We’ve checked this https://prnt.sc/poQ42qPoT2N7 in Safari, and we do not see the problem. Please try to clear the cache of your browser.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 06:38

    Hello, Administrador Gold,

    You’re welcome!

    This topic will be closed, please submit new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 15:57

    Hello, Administrador Gold,

    You’re welcome!

    It appears that this was not an attack, but rather a customization or plugin. It is possible that you were performing some optimization and this code was added in the process.

    We have also found the source of the code: https://decodecms.com/evita-que-tu-sitio-sea-cargado-desde-un-iframe/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 15:52

    Hello,

    Thank you for your response.

    Please add the next code in xstore-child/functions.php:
    add_filter('etheme_sticky_add_to_cart_buy_now_hide_mobile', '__return_false');

    Also, add the next code in Theme Options > Theme custom CSS > Global:

    .mobile-device .single-wishlist .button-text, 
    .mobile-device .single-compare .button-text {
        display: none;
    }
    .mobile-device .single-wishlist a, 
    .mobile-device .single-compare a {
        margin: 0 5px !important;
    }
    .mobile-device .single-wishlist, 
    .mobile-device  .single-compare {
        align-self: center;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 15:40

    Hello, Nancy,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 15:39

    Hello, Nicolo,

    We modified our previous custom CSS to the next one:

    body .single-product-builder form.cart,
        body .single-product-builder form.cart .woocommerce-variation-add-to-cart {
            flex-direction: row !important;
        }
    .single-product-builder .et_product-block form.cart .quantity-wrapper:before {
        display: none;
    }
        body .single-product-builder .et_product-block .quantity-select,
        body .single-product-builder .et_product-block .quantity-select select,
        body .single-product-builder .et_product-block .single_add_to_cart_button {
            min-width: unset;
            margin: 0;
        }
    
        body .single-product-builder .et_product-block .cart .quantity {
            margin: 0 var(--single-add-to-cart-button-spacing, 15px) 0 0;
        }

    Please, check now!
    Result → https://prnt.sc/6xEiSRwklxQk

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 15:31

    Hello, Nancy,

    Thank you for your response.

    It is not possible to place that notices area in the place you want but we decided to make it fixed so it will be visible anyway if the errors come there.
    You can add next custom CSS code to your Theme Options → Theme Custom CSS → Global CSS

    @media only screen and (max-width: 992px) {
        form.woocommerce-checkout > .woocommerce-NoticeGroup {
            position: fixed;
            bottom: 0;
            left: 0;
            right: 0;
            z-index: 3;
        }
    }

    Result → https://prnt.sc/fdo2mqpvcDQx

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 15:23

    Hello, HmirceaD,

    Thank you for contacting us and for using XStore.
    Please add the next code in Theme Options > Theme custom CSS:

    .star-rating span:before, .star-rating:before {
        font-size: 14px;
    }

    We hope this answer is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 13:58

    Hello, Kapil Dev,

    Thank you for contacting us and for using XStore.

    There is no such option, by default. We would recommend you contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 13:42

    Hello,

    Thank you for your response.

    We’ve created a translation for the XStore Core plugin on your site, you can edit it now – https://prnt.sc/9Nyy_guyMZz2

    We’ve uploaded the translation with the correct name for the theme –
    You can continue translation now.

    But “SUBTOTAL” is not translated yet, unfortunately, we need FTP access to re-create .pot file.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 12:52

    Hello,

    Thank you for your response.

    Here is my ip – 176.98.92.184

    1/ Please go to Loco Translate > Plugins > XStore Core plugin > New language > create a new language with System location > find and translate text.

    2/ As we can see, you uploaded el.po into themes/xstore/languages, but the correct name is xstore-el.po, and location /wp-content/languages/themes/ folder.

    In our documentation you can see a video and that the downloaded file should be renamed and uploaded with the correct location.

    Let us know once you disable the maintenance mode.

    If you can’t, move the XStore translation file into /wp-content/languages/themes/ folder via FTP, provide us with FTP access, and we will do this for you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 12:25

    Hello @stefan,

    Thank you for your response.

    We’ve made changes in patcher.php https://prnt.sc/Qd2nURKP-2P5 and added the next code in child-theme/functions.php ->
    add_filter('xstore_patches_done_reset_on_update_themes', '__return_false');

    Please let us know after a while if it solves the problem.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 12:18

    Hello,

    Thank you for your response.

    We can’t see the content of your pages on frontend. Please check the screenshot in the Private Content area.

    1/ You did not create a translation for the Core plugin – https://prnt.sc/TA7ePHysPmsU , please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    2/ Name and location for XStore theme translation are incorrect – https://prnt.sc/Kpd7QkrtdSS5
    Please rename it to xstore-el.po and move it into /wp-content/languages/themes/ folder via FTP.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 12:01

    Hello, Administrador Gold,

    The cause of the issue is the following code in /wp-content/themes/xstore-child/functions.php

    add_action( 'wp_footer', 'dcms_avoid_iframe_loading' );
    
    function dcms_avoid_iframe_loading(){
    
        ?>
    
      <script>
    
       if ( this.top.location !== this.location ){
    
           element = document.querySelector('body');
    
           element.parentNode.removeChild(element);
    
       }
    
      </script>
    
      <?php
    }

    We have disabled the function connection in order for you to check the website’s functionality.
    add_action( 'wp_footer', 'dcms_avoid_iframe_loading' );
    We do not recommend making any manipulations with iframe as customizer and elementor editor use iframe for loading and working.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 11:02

    Hello,

    Thank you for your response.

    In this case, please provide us with temporary wp-admin access, so we can check your settings.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 10:58

    Hello, Stefan,

    Please watch this video first – https://youtu.be/dedHEO443nE

    Our demo footers use sections, and with the next settings https://prnt.sc/0Jd_-zEuuGsv you will be able to achieve the desired result.
    But in your case, Containers are used, not section, so we would recommend you contact support of a plugin that replace the default sections with containers, to get advice from them.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 10:49

    Hello,

    Thank you for getting in touch with us.

    Please translate XStore Core plugin using loco translate.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 10:47

    Hello,

    Thank you for your response.

    Please change this code https://prnt.sc/2PhbYEvI5RZK to only

    .etheme-sticky-cart .single_add_to_cart_button.button {
        min-width: 150px;
    }

    After that clear cache of the mobile browser on your device.

    Please find where you added this previous custom CSS code and change it to: https://prnt.sc/5tEgxNHeds4R to

    .etheme-sticky-cart .quantity, 
    .etheme-sticky-cart #wcpay-payment-request-button-separator,
    .etheme-sticky-cart p.price,
    .single-product .wcpay-payment-request-wrapper {
        display: none !important;
    }
    .single-product p#wcpay-payment-request-button-separator {
        font-size: 0px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 10:33

    Hello @stefan,

    Thank you for your response.

    Please provide FTP access also.

    Submit new topics for new questions, please – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 10:31

    Hello, Felix_app,

    Thank you for contacting us and for using XStore.

    We would recommend you contact support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t affect it.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 09:46

    Hello @stefan,

    Thank you for your response.

    Please provide URL, temporary wp-admin, and FTP access.

    Did you update any plugins during this period? Do you have CDN or server cache?

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 08:49

    Hello,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 08:49

    Hello,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2023 at 08:10

    Hello, Moeed,

    Thank you for your response.

    There is no such option, yet. Please post your request here – https://www.8theme.com/taskboard/

    If you decide to remove the twitter logo from the single product page, please go to Theem Option > Social Sharing > Website Socials.

    Kind Regards,
    8theme team

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    Viewing 15,720 results - 15,691 through 15,720 (of 68,227 total)
Viewing 30 posts - 15,691 through 15,720 (of 68,227 total)
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