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Can you reset all my account credentials

This topic has 16 replies, 2 voices, and was last updated 9 months ago ago by Rose Tyler

Renè Bavnild

Participant

July 31, 2023 at 11:03

Can you reset all my account information, but not this page https://animalshop.dk/
so I can start installing on new pages
on the other 6 accounts I have
I have 7 accounts with you
Best regards, Renè

Please, contact administrator
for this information.

#363298 Copied Theme version: 9.1.6

15 Answers

Rose Tyler

Support staff

July 31, 2023 at 13:44

Hello, AnimalShop,

Thank you for getting in touch with us.

Please describe your request in more detail. It is a bit unclear to us right now.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#363311 Copied

Renè Bavnild

Participant

July 31, 2023 at 14:18

Can you reset all my account information,
so i can start installing on new pages
on the other 6 accounts I have
I have 7 accounts with you
Sincerely, Renè

Please contact administrator
for this information.

#363321 Copied

Rose Tyler

Support staff

July 31, 2023 at 14:58

Hello, AnimalShop,

Thank you for your response.

Please read this article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites

Add your purchase codes for your account here – https://prnt.sc/BVo2NeYCFXre https://www.8theme.com/account-user/?user_id=19600 , then you will be able to deactivate domains.

Kind Regards,
8theme team

#363328 Copied

Renè Bavnild

Participant

July 31, 2023 at 15:08

this thing isn’t expensive when we haven’t installed any themes, now all are deleted but are registered with you as busy

https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
and the second link tells me nothing

Please contact administrator
for this information.

#363332 Copied

Rose Tyler

Support staff

July 31, 2023 at 15:19

Hello, AnimalShop,

Sorry, but your response “this thing isn’t expensive when we haven’t installed any themes, now all are deleted but are registered with you as busy” is unclear to us.
Please go to this page https://www.8theme.com/account/ > add new purchase code https://prnt.sc/BVo2NeYCFXre

“and the second link tells me nothing” – https://prnt.sc/H7UsJZgJJrvO

Kind Regards,
8theme team

#363335 Copied

Renè Bavnild

Participant

July 31, 2023 at 15:22

We have a total of License Certificates for 8 X-Store themes but only use this one, so would like to ask you to reset the others so we can use these again

Please contact administrator
for this information.

#363336 Copied

Rose Tyler

Support staff

July 31, 2023 at 15:23

Hello, AnimalShop,

There is a new system on our site, so we ask you to register all these licenses for your account on our site, as was mentioned, so we can help you.

We hope for your cooperation.

Kind Regards,
8theme team

#363338 Copied

Renè Bavnild

Participant

July 31, 2023 at 15:26

Can’t figure it out

Please contact administrator
for this information.

#363339 Copied

Renè Bavnild

Participant

July 31, 2023 at 15:31

no matter what purchase code I type it says it doesn’t work

Please contact administrator
for this information.

#363341 Copied

Rose Tyler

Support staff

July 31, 2023 at 15:31

Hello, AnimalShop,

Please follow next steps:
1/ Open https://www.8theme.com/account/
2/ Fint “ThemeForest Licenses” section, enter your purchase code bdc6****-153d-4175-b589-2575a0ae0ce5 and click on https://prnt.sc/a-6AkyxfjI4H
3/ Do this for all other codes.

Kind Regards,
8theme team

#363342 Copied

Rose Tyler

Support staff

July 31, 2023 at 15:32

“no matter what purchase code I type it says it doesn’t work” – please provide a screenshot.

Kind Regards,
8theme team

#363343 Copied

Renè Bavnild

Participant

July 31, 2023 at 15:34

That’s what I do

Please contact administrator
for this information.

#363344 Copied

Rose Tyler

Support staff

July 31, 2023 at 15:38

Hello, AnimalShop,

Please provide screenshots of the problem or video.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#363345 Copied

Renè Bavnild

Participant

July 31, 2023 at 15:47

-) ok now

Please contact administrator
for this information.

#363347 Copied

Rose Tyler

Support staff

July 31, 2023 at 15:49

Hello, AnimalShop,

We are glad that you sorted it out.

Please let us know if you need any further assistance.

Kind Regards,
8theme team

#363348 Copied
Tagged: account, credentials, reset, themes, woocommerce, wordpress
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