Hello, Sumit,

Thank you for contacting us and for using XStore.

1/ Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

2/ Could you please elaborate on what you mean by “it’s not working properly”? We would appreciate it if you could provide a more detailed description of the issue, preferably accompanied by screenshots.

3/ Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too).
Let us know the results.

Kind Regards,
8theme team

Hello, Gewoonbovenaan,

Thank you for contacting us and for using XStore.

There is no such option for products grid, unfortunately.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post this question on the WooCommerce support forum – https://wordpress.org/support/plugin/woocommerce/

If you have any other questions or concerns, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, Gtstyling,

Thank you for contacting us and for using XStore.

Please read these articles – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/

All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. These plugins registration is not obligatory. The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin.

This is not only our practice but all the theme authors from ThemeForest.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @coffeedog,

Thank you for your response.

Thank you for getting in touch with us.

What exactly problem do you mean? Please provide screenshot of the problem. Also, provide URL of the page where the problem is visible.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @Khalish,

Thank you for your response.

Such behavior means there is a cache problem, that comes from some option of cache plugin on your site.
Please try to disable cache plugins, and check then. If it helped, enable cache plugin and check the settings there, or contact support of that plugin.

We can’t open your site to check it by ourself – https://prnt.sc/KshgkrIJrd1G

Best Regards,
8Theme’s Team.

Hello, Wade Yang,

Thank you for your response.

Please clear cache of browser and check one more time.

We can see the large size, please check the screenshot in the Private Content area.

Kind Regards,
8theme team

Hello, Gulsher Ali,

Thank you for getting in touch with us.

Enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets > edit content of Shop filters area.
Read more – https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello @Khalish,

Thank you for your response.

Please provide screenshots or a video of the problem.
As we can see images on the Home page are visible.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @William Hsueh,

We’ve checked it more deeply.
Another solution can be the activation “Wishlist For Product Variations” via Theme Options > Speed optimization.

Kind Regards,
8theme team

Hello, M Arsal,

Thank you for your response.

1/ Section with broken custom styles → https://prnt.sc/r2iCLaHWZ9fr
2/ Styles (+html) that we removed (and fixed your issues) are below;
3/ Please, check now !

 <div class="container">
    <div class="center">
      <button class="btn">
        <svg width="180px" height="60px" viewBox="0 0 180 60" class="border">
          <polyline points="179,1 179,59 1,59 1,1 179,1" class="bg-line" />
          <polyline points="179,1 179,59 1,59 1,1 179,1" class="hl-line" />
        </svg>
        <span>HOVER ME</span>
      </button>
    </div>
  </div>
  @import url('https://fonts.googleapis.com/css?family=Lato:100&display=swap');

body, html {
  width: 100%;
  height: 100%;
  margin: 0;
  padding: 0;
  background: #5CA4EA;
  overflow: hidden;
  font-family: 'Lato', sans-serif;
}

.container {
  width: 400px;
  height: 400px;
  position: absolute;
  left: 50%;
  top: 50%;
  transform: translate(-50%, -50%);
  display: flex;
  justify-content: center;
  align-items: center;
}

.center {
  width: 180px;
  height: 60px;
  position: absolute;
}

.btn {
  width: 180px;
  height: 60px;
  cursor: pointer;
  background: transparent;
  border: 1px solid #91C9FF;
  outline: none;
  transition: 1s ease-in-out;
}

svg {
  position: absolute;
  left: 0;
  top: 0;
  fill: none;
  stroke: #fff;
  stroke-dasharray: 150 480;
  stroke-dashoffset: 150;
  transition: 1s ease-in-out;
}

.btn:hover {
  transition: 1s ease-in-out;
  background: #4F95DA;
}

.btn:hover svg {
  stroke-dashoffset: -480;
}

.btn span {
  color: white;
  font-size: 18px;
  font-weight: 100;
}

Kind Regards,
8theme team

Hello, @William Hsueh,

Thank you for your response.

Please sync the translation of WooCommerce plugin – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and check if it fixes the problem with the translation of “Select Options”.

Right now we are not sure why you face the mentioned problem. If you can re-create products to fix it, please do this. If you can’t, another specialist will check the situation on your site more deeply after the weekend.

Kind Regards,
8theme team

Hello, STATESZ,

Thank you for getting in touch with us.

Take our apologies if you faced any inconvenience using our theme!

Why you did not contact our support team early? There is no need to spend your time, you can post any questions on the support forum here, and you will get assistance.

We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

Best Regards,
8Theme’s Team.

Hello, YosKaf,

Thank you for contacting us and for using XStore.

Please check how it works without jetpack.

Also, please follow recommendations from this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Could you please provide us with URL of your site?

Kind Regards,
8theme team

Hello, Mike,

Thank you for contacting us and for using XStore.

1/ Probably you did not migrate correctly. Try the Duplicator plugin.
We recommend contacting your hosting provider, because, as a rule, hosting support helps with this. Site migration is not related to the theme, so we don’t have any detailed suggestions.

2/ About PCLZIP_ERR_BAD_FORMAT (-10), please apply the solution from this topic – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539
This problem occurs when you are trying to update the theme or plugin on the different domain that the theme was activated (for example you activated the theme on localhost and moved it to live domain). Re-activation as described in the topic will help you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, M Arsal,

Thank you for getting in touch with us.

We would recommend you contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

As we can see, this situation is independent of your theme. To confirm it, you may activate the default WooCommerce theme – Storefront, and check how currency is displayed then.

Kind Regards,
8theme team