Mega menu appears on hover, but disappears as soon as you try and use it

This topic has 14 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: fatunicorn
    fat unicorn
    Participant
    November 26, 2022 at 11:59

    as the title

    i hover over mega menu i see it but when i go to use it the menu disappears

    any help would be appreciated

    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2022 at 12:01

    Hello,

    Please provide the URL of your site via the Private Content area.

    Regards

    Avatar: fatunicorn
    fat unicorn
    Participant
    November 26, 2022 at 12:02

    ok

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2022 at 12:37

    Thanks for the reply.
    Go to Theme Options > Speed optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources > Off. Then clear cache of your browser and check the result.
    Let us know the result.

    Regards

    Avatar: fatunicorn
    fat unicorn
    Participant
    November 26, 2022 at 12:40

    i switched off the mega menu full width and that stopped the issue from happening, but i would like it to work full width

    your suggestion was already in place, all caching was disabled

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2022 at 12:46

    As we can see there is no problem on hover, but the menu is not full-width. To be able to help we need to see the problem.
    Please activate Full width for the menu and provide temporary wp-admin access.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: fatunicorn
    fat unicorn
    Participant
    November 26, 2022 at 15:27

    ok any news?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2022 at 15:34

    Go to Header Builder > Main menu > Computed Box For The Menu Item > set 20px padding-top and padding-bottom

    Regards

    Avatar: fatunicorn
    fat unicorn
    Participant
    November 26, 2022 at 16:00

    this does not solve the issue

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2022 at 16:03

    Please clear cache and check now.

    Regards

    Avatar: fatunicorn
    fat unicorn
    Participant
    November 26, 2022 at 16:07

    so it needed to be 30 px not 20?

    thank you it works now

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2022 at 16:50

    You’re welcome!
    Have a nice day!

    Regards

    Avatar: Arbadev
    Arbadev
    Participant
    August 4, 2023 at 13:24

    Hello there,

    My menu items have border when they are hovered or active, I wouldn’t wanna remove those styling wise. If I add padding top and bottom for the megamenu to stay active the menu item looks grumpy. Is there any other fix.

    Thanks.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2023 at 13:47

    Hello, Arbadev,

    Thank you for contacting us and for using XStore.

    Please submit a new topic for your question https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide URL of your site, also describe the problem and the desired result in more detail.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

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