Problems with product image gallery and “add to cart” button.

This topic has 7 replies, 3 voices, and was last updated 3 weeks, 3 days ago ago by Andrew Mitchell

  • Avatar: Xavier Ema
    Xavier Lara
    Participant
    January 22, 2025 at 20:54

    Hello,

    After updating the theme I have several problems.

    The first concerns the product image gallery. When I’m on a product page and I try to change the image, it doesn’t work. When I press the arrows to change the image, it doesn’t work either.

    The second problem concerns the “Add to cart” button. After the update, when I click on add to cart, it keeps loading in an undefined way and nothing happens.

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Xavier Ema
    Xavier Lara
    Participant
    January 22, 2025 at 22:56

    Here is more info if you need to check

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2025 at 08:18

    Hello, Xavier Lara,

    Thank you for contacting us and for using XStore.

    Please provide FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Xavier Ema
    Xavier Lara
    Participant
    January 23, 2025 at 09:11

    Sure !

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 23, 2025 at 11:33

    Hello, Xavier Lara,

    Thank you for providing access. We have made some changes; kindly review them at your convenience.

    Best regards,
    The 8Theme Team

    Avatar: Xavier Ema
    Xavier Lara
    Participant
    January 23, 2025 at 12:18

    I’ve just tested it and it works, thank you. Could you please explain what the problem was ?

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 23, 2025 at 15:01

    The issue was related to the loading of the slider scripts. We have already released the necessary patches #9471306, #9474845 to address this, and these fixes will also be included in the next theme update.

    Best regards,
    8Theme Team

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