In this case, provide us with FTP access and we will check the problem more deeply.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 16:43
Hello, @Waleed Afzal,
We would like to inform you that a fix has been applied to address the issue. Kindly clear your browser cache and check if everything is functioning as expected now.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 16:40
Hello, JiPanditJI,
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 16:35
Hello, Eleni,
If the current situation does not depend on which theme is activated, and you have confirmed this by conducting the test we requested, it indicates that neither our theme nor any other theme is related to the issue at hand. Please note that what worked previously may stop functioning due to updates to WordPress or the GTranslate plugin.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 16:32
Hello, Tarique,
We would like to inform you that we have updated the theme and core plugin for you. Kindly clear your browser cache and review the results at your convenience.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 15:57
Hello, Eleni,
Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of GTranslate plugin.
2. Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products.
Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/
If this process does not resolve your issue, we suggest reaching out to the support team for the Yoast SEO plugin for further assistance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 15:28
Hello, Eleni,
Could you please confirm if the issue has been resolved? You can refer to the following screenshot for reference: https://prnt.sc/it4NTN_qX3ba
Regarding the option you mentioned, we kindly recommend reaching out to the GTranslate plugin support team for further assistance.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 14:54
Hello, JiPanditJI,
Dashboard > Updates > click on “Check again” OR download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded.
Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded”.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 13:45
Hello, Rajnish Thakur,
We kindly request you to clear your browser cache and check if the issue has been resolved.
Theme Options > Woocommerce > Shop elements > Categories > Categories text color scheme and Text vertical position.
For other settings, Custom CSS code can be used.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 13:10
Hello, AC,
Could you kindly provide the URL of the product shown in your screenshots? This will allow us to review your settings and assist you more effectively.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 13:01
Hello, JiPanditJI,
Thank you for reaching out to us.
1/ Unfortunately, we are unable to log in at the moment. Could you kindly consider temporarily disabling reCAPTCHA and testing the login process using the credentials you provided to us?
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
The 8Theme Team
Rose Tyler
Support staff
January 23, 2025 at 11:36
Hello,
Thank you for reaching out to us with your inquiry.
By default, the online chat plugin is not included with the theme. Therefore, you will need to select and install one independently.
We would like to inform you that for the customization of country, language, and currency settings, you may consider utilizing third-party plugins. For your convenience, we have provided links to our documentation that will guide you through the process of implementing a currency switcher and setting up translations with WPML:
As you can see on our demo, languages, and currency switchers are shown for demo purposes only. If you want to create a multilingual and multicurrency site you may use a premium WPML plugin or free – Polylang/qTranslate plugins.
About an affiliate marketing plugin, we did not test such plugins with our theme officially, so can’t give you a solid recommendation. You may contact the support of WooCommerce to get advice – https://wordpress.org/support/plugin/woocommerce/
Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 11:26
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 11:23
Hello, Cloud Shop,
Our support team is currently reviewing your request to determine the best way to assist you. We kindly ask for your patience during this process. However, if you prefer not to wait, you are welcome to submit a refund request at your convenience.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 11:20
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
