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Loading of webpage , loads signup form , refreshes after scroll

This topic has 6 replies, 2 voices, and was last updated 8 months, 4 weeks ago ago by Rose Tyler

Sumit

Participant

August 14, 2023 at 07:35

Hello,
Loading of webpage , loads something singup form and when we click on page it goes away.

attached

#364449 Copied Theme version: 9.1.13 WooCommerce version: 6.2

5 Answers

Rose Tyler

Support staff

August 14, 2023 at 08:24

Hello, Sumit,

Thank you for contacting us and for using XStore.

We kindly request that you record a video to provide a clearer understanding of your request.

Kind Regards,
8theme team

#364453 Copied

Sumit

Participant

August 14, 2023 at 09:55

where to send ? i have replied to your email just now

#364462 Copied

Rose Tyler

Support staff

August 14, 2023 at 09:58

Hello, Sumit,

Please upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Kind Regards,
8theme team

#364464 Copied

Sumit

Participant

August 14, 2023 at 10:01

Hey , please check here

Please contact administrator
for this information.

#364466 Copied

Rose Tyler

Support staff

August 14, 2023 at 10:05

Hello, Sumit,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

#364467 Copied
Tagged: efficient page loading, improved scrolling features, optimized user experience, refresh after scroll, signup form load, webpage loading speed, wordpress woocommerce templates
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