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Topic: License won’t all me to deactivate domains

lissette4130

Participant

August 15, 2023 6:20 pm

Hi I have several License within the system I want to deactivate but system won’t allow me to. I have tried to refresh several times I even deleted license and it still comes up.
Theme version: 15780546
WooCommerce version: New

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Anwar Shalan

Participant

August 15, 2023 8:05 pm

I have the same Issue.

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Rose Tyler

Support staff

August 16, 2023 6:07 am

Hello, Lissette4130,

Thank you for contacting us and for using XStore.

Please contact us via the email form on this page so that our chief manager can assist you more professionally – https://themeforest.net/user/8theme

Thank you for your cooperation and we look forward to hearing from you soon by email.

Kind Regards,
8theme team

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Rose Tyler

Support staff

August 16, 2023 6:10 am

Hello, Anwar Shalan,

Thank you for getting in touch with us.

Please read this article first – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites

As we can see, you are using XStore on https://ma******ayat.com/ right now. If you want to activate the theme on a new live domain, you need to deactivate and delete XStore files first on the current one. If you wish to retain XStore in your current project and simultaneously want to incorporate it into a new project, you will need to use a distinct purchase code for the new project.

We hope this information is helpful.

Kind Regards,
8theme team

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