Hello,

You may use one of cache plugins mentioned here – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Or contact the support of LiteSpeed cache plugin and ask to find the problem from their side, maybe you just need to disable 1 option in plugin settings to correct work Adding to cart.

Kind Regards,
8theme team

Hello, @Arbadev,

Thank you for your response.

All available widgets you can find in Appearance > Widgets.
About tags, only “Product Tag Cloud” is available.

Best Regards,
8Theme’s Team

Hello, Artibdfl,

You’re welcome!

Kind Regards,
8theme team

Hello,

“The Elementor editor cannot be used on the shop page due to an issue displaying “the_contact” with elementor editor .” – this is independent of the theme, you can activate the default WooCommerce theme – Storefront and you will get the same.
The shop page is a catalog page for products that cannot be edited using Elementor by default. To be able to edit the Shop page using Elementor, you need a Pro version of the plugin, and this is independent of our theme.

If you are using Elementor Pro, please refer to the plugin documentation for instructions on how to edit the shop page: https://elementor.com/help/creating-a-woocommerce-archive-template/.

Elementor plugin has 2 versions: free and Pro. Elementor plugin author does not offer a developer license for the Pro version and does not allow to built-in Pro version of plugin to themes. So, you are able to use the free version of the Elementor but in case you want to get the Pro version you will need to buy an individual license, our theme supports Elementor Pro, but questions about Elementor Pro functionality you need to forward to authors of the plugin.

Elementor Pro is not required to edit the product archive (Shop) in our theme. All settings you can find in Theme Options > WooCommerce.

Best regards,
8Theme’s Team

Hello, Artibdfl,

Thank you for your response.

The problem was caused by an unclosed “}” in your custom CSS code.

Please clear cache and check now.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

Hello, @stefan,

Thank you for contacting us and for using XStore.

1/ In this case, you need to disable Advanced Layout in Theme Options > WooCommerce > Cart/Checkout Layout. If you do not want to disable it, a shortcode of a static block can be added in Theme Options > WooCommerce > Cart/Checkout Layout > Footer > Content area.

2/ There is no such possibility, by default. All available settings you can find in Dashboard > WooCommerce > Settings.
You can also ask WooCommerce about additional plugin for this – https://wordpress.org/support/plugin/woocommerce/
Likely you will need to disable our “Advanced Layout” in this case.

3/ Could you provide a screenshot for a better understanding of your request?
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

Hello, @kaks2000uptrend,

Thank you for contacting us and for using XStore.

Please submit a new separate topic for your question – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Describe the problem and the desired result in more detail. Provide temporary wp-admin access to your site, so we can check settings there.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, Thehawkman,

Thank you for getting in touch with us.

1/ Please clear the cache and check the header now. Describe in more detail what exactly further assistance you need from our side or what desired result you can’t achieve.

2/ We would recommend opening up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Kind Regards,
8theme team

Hello, Olga777,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, @filiphdan,

Thank you for your response.

You are using WPBakery, so in your case, it will be a Banner with mask element.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @coffeedog,

1/ We thank you for answering and testing WC hook from your side.
2/ We checked the code of the Packeta plugin and found that most code is written in another JVM programming language – latte ( https://prnt.sc/fMhOI7eupQRS ) (maybe it is the main problem). We can recommend you contact with plugin’s author to try to get help from their side also. As we see they have a support forum on → https://wordpress.org/support/plugin/packeta/ and also can be kept in touch directly by email → technicka.podpora@zasilkovna.cz ( https://prnt.sc/5NHXM4tjt8D2 ).
According to the fact we have such an element as WC Hook in Email builder maybe they can provide you some snippet to attach their information table in our email builder template to the one of actions from the WC Hook element.

P.S. It is better to look from their side for possible issues because they know their own plugin’s code much better. In case they need any help for making both us vise-versa compatible – we have https://www.8theme.com/contact-us/ form on our company’s website.

Kind Regards,
8theme team

Hello, @vasak,

Thank you for your response.

https://prnt.sc/0nt2DxBIjsKj – this is your custom CSS code.
Please note that we can’t be responsible for custom code that was added not by us and causes problems.

Try to change that code to:

@media only screen and (max-width: 480px) {
 .sidebar-position-without .element-fgcNP {
  margin: 0 30px !important;
  max-width: calc(100vw - 30px);
 }
}

Best Regards,
8Theme’s Team

Hello, @coffeedog,

Thank you for your response.

1/ You may use our element for Email builder -> WC Hook ( https://prnt.sc/26tle5p ) and select one of the actions from its list -> https://prnt.sc/26tleju . If your plugin adds its actions for one of those then it will work for you, otherwise, you may contact the plugin to get the correct code to add as an action for such hooks we have.

2/ In case the 1st solution does not work for you please, provide us the name of plugin that adds such info to your emails. (Also it would be good if you could provide us FTP access to your web-site for checking it deeply from code side)

Otherwise, please, contact the plugin support and ask them if they can give you some code to make it work as you want. You should know that we don’t provide support for 3rd-party plugins, and we already gave suggestions, as you may find above.

Thanks for understanding our position.

Kind Regards,
8theme team

Hello, Enderkadir,

“Will it be fixed if I disable my plugins?” – please do the test to find it out.
“Let’s say it’s fixed, will the add-ons remain passive?” – if you disable all 3rd-party plugins and it helped, enable plugins one by one to find out which exactly causes the problem, then check the settings of that particular plugin.

Please note that we as theme authors can help with questions related to our theme only.

Kind Regards,
8theme team