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Hey problem with checkout page with new card system

This topic has 6 replies, 2 voices, and was last updated 8 months, 1 weeks ago ago by Rose Tyler

Tal

Participant

August 30, 2023 at 09:17

hey
i moved to new card company and we have this bug when trying to pay:
https://www.veed.io/view/e8d92667-70c1-48fe-9305-c3a5b31652b7?panel=share

thank you for help!

#366102 Copied Theme version: 9.1.4 WooCommerce version: 7.7.0

5 Answers

Rose Tyler

Support staff

August 30, 2023 at 12:25

Hello, Tal,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Could you please check how it works when Advanced Layout is disabled in Theme Options > WooCommerce > Cart/Checkout Layout?

If this helped, try to disable the next option – https://prnt.sc/y3IDfSKEvLu5

Kind Regards,
8theme team

#366123 Copied

Tal

Participant

August 30, 2023 at 12:40

hey.
i dont have this option.. and im updated to the last version
here:
https://prnt.sc/1csxyr58Oxhy

Please contact administrator
for this information.

#366124 Copied

Rose Tyler

Support staff

August 30, 2023 at 14:12

Hello, Tal,

Thank you for your response.

It seems this option has not been released yet. Please provide FTP access.

Kind Regards,
8theme team

#366139 Copied

Tal

Participant

August 30, 2023 at 14:13

ftp deatils added

Please contact administrator
for this information.

#366140 Copied

Rose Tyler

Support staff

August 30, 2023 at 16:14

Hello, Tal,

We added the new option to your site https://prnt.sc/y3IDfSKEvLu5
Currently, the Advanced Layout is disabled. Does the problem persist?

Kind Regards,
8theme team

#366168 Copied
Tagged: checkout page issues, new card system, troubleshoot woocommerce, woocommerce card system, woocommerce templates, wordpress checkout problems, wordpress ecommerce solutions
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