Return to previous page

Topic: hey problem with checkout page with new card system

Tal

Participant

August 30, 2023 9:17 am

hey
i moved to new card company and we have this bug when trying to pay:
https://www.veed.io/view/e8d92667-70c1-48fe-9305-c3a5b31652b7?panel=share

thank you for help!
Site URL: hidden
Theme version: 9.1.4
WooCommerce version: 7.7.0

#366102 copied to clipboard

Rose Tyler

Support staff

August 30, 2023 12:25 pm

Hello, Tal,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Could you please check how it works when Advanced Layout is disabled in Theme Options > WooCommerce > Cart/Checkout Layout?

If this helped, try to disable the next option – https://prnt.sc/y3IDfSKEvLu5

Kind Regards,
8theme team

#366123 copied to clipboard

Tal

Participant

August 30, 2023 12:40 pm

hey.
i dont have this option.. and im updated to the last version
here:
https://prnt.sc/1csxyr58Oxhy

Content is visible for topic creator and
support staff only.

#366124 copied to clipboard

Rose Tyler

Support staff

August 30, 2023 2:12 pm

Hello, Tal,

Thank you for your response.

It seems this option has not been released yet. Please provide FTP access.

Kind Regards,
8theme team

#366139 copied to clipboard

Tal

Participant

August 30, 2023 2:13 pm

ftp deatils added

Content is visible for topic creator and
support staff only.

#366140 copied to clipboard

Rose Tyler

Support staff

August 30, 2023 4:14 pm

Hello, Tal,

We added the new option to your site https://prnt.sc/y3IDfSKEvLu5
Currently, the Advanced Layout is disabled. Does the problem persist?

Kind Regards,
8theme team

#366168 copied to clipboard