Topic: Royal Options tools not functioning on new Royal Theme Instalation
Joesurf18
Participant
March 15, 2023
1:30 am
New website setup using Royal Theme and the Royal Options tools not functioning.
Header won’t change. Logo in Header won’t change. Seems this happens with every new installation.
Site URL: hidden Theme version: 6.3.5 WooCommerce version: 7.5.0
Joesurf18
Participant
March 15, 2023
1:56 am
Updated theme version to 6.3.8
Them options are still Locked and not editable…
Rose Tyler
Support staff
March 15, 2023
3:00 pm
Hello, Joesurf18,
In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with Royal. You can refer to the following link for a list of included plugins: https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem. Let us know the result of this test.
Kind Regards,
8theme team
Viewing 3 results
1 through 3 (of 3 total)
You must be logged in to reply to this topic.Log in/Sign up
