Forum Replies Created

Viewing 30 posts - 14,191 through 14,220 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 12:35

    Hello, @Henrik,

    We appreciate your prompt response.

    Please exclude WooCommerce cookies from the cache in W3 Total Cache plugin settings – woocommerce_items_in_cart https://woocommerce.com/document/configuring-caching-plugins/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 12:12

    Hello, Martincarpenter,

    We are seeking a solution to this situation, but currently, there is none available, unfortunately.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 12:08

    Hello, Vladimir7809,

    Ми цінуємо вашу швидку відповідь.

    Ви перевірили, як це працює, коли активовано іншу тему?
    Будь ласка, не відмовляйтеся від нашої рекомендації. Виконайте тест і повідомте нам результат.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 12:06

    Hello, @Henrik,

    What is URL of the page with the login form?

    What password can we use?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 11:00

    Hello,

    Thank you for contacting us and for using XStore.

    1/ This color of text https://prnt.sc/LpxUnu-uUt2S can be changed via Header Builder > Secondary menu > https://prnt.sc/qgV6uPPjIaO_

    2/ Set the width for the border – https://prnt.sc/mDs8qqxYuXdf

    3/ Describe the desired result in more detail, please.

    4/ Theme Options > WooCommerce > Single Product Builder > https://prnt.sc/-jCaizuC7kE9 and Layout > https://prnt.sc/al6e5GXKvHch

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 10:54

    Hello, @Henrik,

    We appreciate your prompt response.

    What exactly cache plugin do you use?
    Does the problem persist when the cache plugin is activated only?
    Could you provide temporary wp-admin access?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 10:25

    Hello, CodedP,

    Thank you for contacting us and for using XStore.

    Where exactly you can see the incorrect meta description?

    Do you use an SEO plugin? Have you tried to contact support of the SEO plugin?
    How does it work when the plugin is disabled?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 09:30

    Hello,

    We regret to inform you that your response was not clear to us. We kindly request you to provide a more detailed description of your request, including relevant URLs and screenshots, to better assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 09:29

    Hello, Liva,

    Have a great day too!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 08:51

    Hello, Arun Sankar,

    Thank you for contacting us and for using XStore.

    Header Builder > Mobile header > add the Wishlist into header content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 08:23

    Hello, Diana Nikolova,

    Please try to translate the strings now – https://prnt.sc/TQaubqZFgrA4

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 08:16

    Hello, TutakJJ,

    Thank you for contacting us and for using XStore.

    We regret to inform you that there is no available option to reorder products at this time.

    If you have any other questions or concerns, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 08:01

    Hello, Vladimir7809,

    Дякуємо за звернення до нас і використання XStore.

    Перекладіть віджети (Вигляд > Віджети > Нижній колонтитул) відповідно до документації багатомовного плагіна, який ви використовуєте.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 07:55

    Hello, Liva,

    Thank you for contacting us and for using XStore.

    1/ It is because of this custom CSS code – https://prnt.sc/SIJThq7kkZJu

    2/

    .cart-checkout-multistep.woocommerce-cart .cart-checkout-nav-simple {
        justify-content: center;
    }

    3/ There is no such option, sorry.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 07:40

    Hello, Dave,

    There are no such settings, unfortunately.
    Custom CSS code can be used in Theme Options > Theme custom CSS.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 07:15

    Hello, Ecommercedev,

    Thank you for contacting us and for using XStore.

    Please provide URL of product from site that uses XStore.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 07:12

    Hello, @DAVID,

    We appreciate your prompt response.

    From what exactly site did you purchase XStore?
    We sell the theme on ThemeForest only, and activation using a purchase code is obligatory.

    Provide FTP access, so our dev team can take a closer look at the situation with the search.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 07:09

    Hello, Chris0483,

    Thank you for contacting us and for using XStore.

    If the problem is the same with the Storefront theme, it means it is independent of our XStore theme, so we can’t assist you, unfortunately.

    WooCommerce > Status > Logs – https://prnt.sc/wt41jwvzdlll – try to contact the support of the Elementor plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 06:34

    Hello, @DAVID,

    1/ https://prnt.sc/PBQdyDIzLKa1 – you did not activate the theme correctly. It looks like you are using a pirate version, so we can’t be responsible for its work.
    You need to re-upload the official theme and Core plugin and activate it using the official purchase code – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-find-your-themeforest-item-purchase-code/

    2/ About the search, just uncheck this option https://prnt.sc/14_QmFxhBB6D and check then.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 06:09

    Hello, Dmjgroup,

    Thank you for contacting us and for using XStore.

    You can download Revolution-sliders-from-XStore-Demos.zip from this page – https://www.8theme.com/downloads/

    The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.

    The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( https://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.

    Registration of these plugins is not necessary. They will function perfectly without any need for activation.

    The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

    Unfortunately, if you want to import templates from the Revolution slider template library you need to buy the personal license of the revolution slider.
    If you use the bundled version you can use only XStore slider templates that you see on our demos – https://www.8theme.com/downloads/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 06:05

    Hello, Ecommercedev,

    Thank you for contacting us and for using XStore.

    You can set conditions depending on your needs, for example – https://prnt.sc/PRzNu24oX_uo

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 06:03

    Hello, Oleksandr,

    Thank you for contacting us and for using XStore.

    Please go to Pages > Click on Home > [8theme] Layout Options for Pages > Breadcrumbs Style > Disable https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 06:00

    Hello, Dotbit,

    Thank you for contacting us and for using XStore.

    1/ Footer static block can be translated using WPML – https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

    2/ About the header, Header Builder > Multiple headers > create a custom header and set it for all pages of a particular language. In the settings of headers, Promo text and other elements will be different depending on the language of the header.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 05:54

    Hello, Vladimir7809,

    Дякуємо за звернення до нас і використання XStore.

    Будь ласка, опишіть проблему більш детально. Чи могли б ви записати відео проблеми?
    Будь ласка, перевірте, як це працює, якщо на вашому сайті активована не наша тема, а тема за замовчуванням. Ми зможемо допомогти лише у випадку, якщо проблема викликана нашою темою.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 05:52

    Hello, @Inesita,

    Please check next screenshots – https://prnt.sc/No6DfyCTRc18 > https://prnt.sc/77sm0QFw5-uR Then clear cache and check your Shop page.
    We do not see any problem.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2023 at 17:50

    Hello, Marquand,

    Thank you for contacting us and for using XStore.

    Please contact our sales manager by email via the form on this page – https://themeforest.net/user/8theme about the discount.

    XStore can be used without the WooCommerce. The gallery can be created using the Elementor plugin. Also, we have a Portfolio functionality https://xstore.8theme.com/elementor2/web-agency/portfolio/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2023 at 17:42

    Hello, ProdbyDaan,

    Sorry for the delay in answering.

    We’ve disabled “Try to use AJAX” option https://prnt.sc/O-F9qN-8YgAW and filters work better now.

    There is something in the scripts, but we can’t check it more deeply because of CDN. Could you temporarily disable CDN?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2023 at 15:45

    Hello, Martin,

    It looks like a problem with some sort of cache on your site (cache plugin, CDN or server cache). We do not have this problem on our test sites and other customers did not complain about this.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2023 at 15:41

    Hello, Razr1911,

    You’re welcome!

    Best Regards,
    8Theme Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2023 at 15:38

    Hello, Joao,

    The problem was caused by an incorrect translation –
    https://prnt.sc/06H6-4_yZzYe
    https://prnt.sc/0zZ60ma41yiS > https://prnt.sc/2UhfrNOqERmI

    Fixed. Please clear cache and check now.

    Kind Regards,
    8theme team

  • 1 2 3 473 474 475 2,273 2,274 2,275
    Viewing 14,220 results - 14,191 through 14,220 (of 68,227 total)
Viewing 30 posts - 14,191 through 14,220 (of 68,227 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.