They can rewrite the files: xstore/woocommerce/content-product.php and xstore/woocommerce/content-product-slider.php in the child theme and customize them according to their needs (adding hooks/filters/etc).
This can be done without involving us for implementing global changes to the theme, as it may harm the design and alter the product appearance for other customers who do not require this.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 20, 2023 at 12:43
Hello, @Inesita,
“Is there a way to organize the hirarchy of the categories?” – there is no such option.
“In the “none 8theme widget” you can do it .” – because this is not a filter, just a list of categories.
What exactly cache plugin do you use?
Does the problem persist when the cache plugin is activated only?
Could you provide temporary wp-admin access?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 20, 2023 at 10:25
Hello, CodedP,
Thank you for contacting us and for using XStore.
Where exactly you can see the incorrect meta description?
Do you use an SEO plugin? Have you tried to contact support of the SEO plugin?
How does it work when the plugin is disabled?
Kind Regards,
8theme team
Rose Tyler
Support staff
September 20, 2023 at 09:30
Hello,
We regret to inform you that your response was not clear to us. We kindly request you to provide a more detailed description of your request, including relevant URLs and screenshots, to better assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 20, 2023 at 09:29
Hello, Liva,
Have a great day too!
Kind Regards,
8theme team
Rose Tyler
Support staff
September 20, 2023 at 08:51
Hello, Arun Sankar,
Thank you for contacting us and for using XStore.
Header Builder > Mobile header > add the Wishlist into header content.
Kind Regards,
8theme team
Please contact administrator for this information.
There are no such settings, unfortunately.
Custom CSS code can be used in Theme Options > Theme custom CSS.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 20, 2023 at 07:15
Hello, Ecommercedev,
Thank you for contacting us and for using XStore.
Please provide URL of product from site that uses XStore.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 20, 2023 at 07:12
Hello, @DAVID,
We appreciate your prompt response.
From what exactly site did you purchase XStore?
We sell the theme on ThemeForest only, and activation using a purchase code is obligatory.
Provide FTP access, so our dev team can take a closer look at the situation with the search.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 20, 2023 at 07:09
Hello, Chris0483,
Thank you for contacting us and for using XStore.
If the problem is the same with the Storefront theme, it means it is independent of our XStore theme, so we can’t assist you, unfortunately.
WooCommerce > Status > Logs – https://prnt.sc/wt41jwvzdlll – try to contact the support of the Elementor plugin.
The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.
The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( https://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
Registration of these plugins is not necessary. They will function perfectly without any need for activation.
The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.
Unfortunately, if you want to import templates from the Revolution slider template library you need to buy the personal license of the revolution slider.
If you use the bundled version you can use only XStore slider templates that you see on our demos – https://www.8theme.com/downloads/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
2/ About the header, Header Builder > Multiple headers > create a custom header and set it for all pages of a particular language. In the settings of headers, Promo text and other elements will be different depending on the language of the header.
We hope this information is helpful.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 20, 2023 at 05:54
Hello, Vladimir7809,
Дякуємо за звернення до нас і використання XStore.
Будь ласка, опишіть проблему більш детально. Чи могли б ви записати відео проблеми?
Будь ласка, перевірте, як це працює, якщо на вашому сайті активована не наша тема, а тема за замовчуванням. Ми зможемо допомогти лише у випадку, якщо проблема викликана нашою темою.
