Hello, Adam,

We appreciate your prompt response.

1/ Without our builder for products archive, custom CSS can be used to change title font-size:

.content-product .product-title a {
    font-size: 21px;
}

4/ Currently there are no additional settings for special breadcrumbs.
You can send your request to our dev team via the form on this page – https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

5/ The next custom CSS code can be used (Theme Options > Theme custom CSS):

.wcpr-stars-count .wcpr-row .wcpr-col-star {
width: auto;
font-size: 0;
}
.wcpr-col-star .star-rating span, .wcpr-col-star .star-rating, .wcpr-overall-rating-right-star .star-rating span, .wcpr-overall-rating-right-star .star-rating {
font-size: 0;
margin-bottom: 0;
}
.wcpr-col-star .star-rating span:before, .wcpr-col-star .star-rating:before, .wcpr-overall-rating-right-star .star-rating span:before, .wcpr-overall-rating-right-star .star-rating:before {
font-size: 1rem;
letter-spacing: 0px !important;
}
.wcpr-grid .wcpr-grid-item .wcpr-content .review-content-container .star-rating, .wcpr-modal-light-box .wcpr-modal-light-box-wrapper .wcpr-modal-wrap .wcpr-modal-content .star-rating {
font-size: 0;
width: 81px;
letter-spacing: 0px;
margin-bottom: 10px;
}
.wcpr-review-rating {
line-height: normal;
}
.wcpr-review-rating .wcpr-review-date {
flex-basis: 100%;
}
reviews .commentlist .star-rating {
margin-top: 0;
}

> https://prnt.sc/nXtNfvFJd6bI

6/ Thank you for the video. Compatibility with this plugin has not been added to our theme yet, because we have not received a request about this before, please post the request here – https://www.8theme.com/taskboard/
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, so this is not a reason for the refund.

8/ There is a shortcode element https://prnt.sc/DMyMTjY_sjpL and a woocommerce hook element https://prnt.sc/KFEKL-tI215O , that you cna try to use.

9/ Thank you for the bug report. Our dev team will fix it in the next theme update. Currently, you can show only products correctly, please go to Theme Options > WooCommerce > Product Catalogue > Shop Page Display > select “Shop products”.

11/ It shows the real size of the uploaded image, so you need to prepare image using a graphic editor and upload it from the start in the desired size.
Click here – https://prnt.sc/9DsByBO_UY_A to open the settings, then scroll to the – https://prnt.sc/IRBy2J1KIgO8
We do not recommend uploading images for sub-items, so there are no options – https://prnt.sc/Ntyc_dyMORxr We would recommend creating mega menu using static blocks and Elementor, for example – https://youtu.be/JiI6qDaVtY4?feature=shared https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

14/ Yes, and color scheme – https://prnt.sc/PEfYFFEDFeif To be able to edit it further, we would recommend creating the footer using our Footer builder or static block – https://youtu.be/dedHEO443nE?feature=shared

15/ Fixed. Please clear the cache of your mobile browser and check now.

Kind Regards,
8theme team

Hello, Jalal,

1/ https://prnt.sc/GfxOSlPm_khm
2/ https://prnt.sc/JieZgAqXQTsq
– contact your hosting provider to fix both.

3/ https://prnt.sc/dOAO9Q2vovKN – you need to use cache plugin and CDN.

4/ Private Content

Kind Regards,
8theme team

Hello, Graeme,

If you buy any product in the Supermarket and this product is not ok for you do you go then to barber shop to get help? This is just the same way you want us to help you with shortcodes that should be asked for in the plugin.

We always strive to assist our clients. However, we regret to inform you that in this particular case, the request is beyond our control and responsibility.

Hope for your understanding.

Kind Regards,
8theme team

Hello, @shivas-irons,

Thank you for getting in touch with us.

As we can see, you wrote the next “The child theme, which is what I run live, the core them and then Twenty Twenty Two wordpress core. All plugins deactivated for each test with each theme and cleared cache between each test.” It means you faced the problem when not our theme was activated but the default WordPress theme Twenty Twenty Two. Is’t it? Why are you writing now that the problem is in our theme? Please describe in more detail the situation so we can help you.

We provide support with issues and problems related to our theme only. You can read more about it here – https://www.8theme.com/documentation/xstore/support/support/

Should you continue to experience issues with the ecommerce functionality regardless of the activated theme, we recommend reaching out to WooCommerce Support. Their assistance is available at no cost and their suggestions may prove beneficial in resolving your issue.

We have hypothesized that the issue may be caused by the cache. However, as the situation does not pertain to our theme matter, we can only express a presumption, which naturally requires verification. Unfortunately, this is beyond our area of responsibility.

Has your technical staff been able to resolve the issue that was present regardless of the activated theme on the site?
Currently, I am unable to review the video of the problem you sent and cannot log into your site with the temporary account details.

We are here to assist you should you encounter any issues caused by our theme. However, you have informed us that the problem persists even with other themes. We are committed to helping our clients, which is why we are trying to clarify our area of responsibility and capabilities.

If you require any further assistance regarding our theme, please do not hesitate to let us know.

Best Regards,
8Theme’s Team

Hello, Belal,

You need to contact support team of plugin that was used to create the contact form, because this situation is independent of our theme, so we can’t assist you further, unfortunately.

Kind Regards,
8theme team

Hello, HmirceaD,

What did your hosting provider answer?
We need temporary FTP access, as was mentioned.

Kind Regards,
8theme team

Hello, Cindyloo,

Thank you for contacting us and for using XStore.

Please add the next code in Theme Options > Theme custom CSS > Global:

.woocommerce-account .sku_wrapper {
    display: none;
}

Kind Regards,
8theme team

Hello, HmirceaD,

Thank you for getting in touch with us.

– Do you have the same behavior when it is not our theme is activated but Storefront (default WooCommerce theme)? Please do this test and let us know the result.

– Please try to use our Testimonials widget https://prnt.sc/XSna1kl65qe4 and let us know the result.

Kind Regards,
8theme team

Hello, HmirceaD,

Thank you for contacting us and for using XStore.

What browser do you use?

Please record a video of the problem. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Zezva,

Thank you for contacting us and for using XStore.

Private Content.

Kind Regards,
8theme team

Hello, Niddy,

Thank you for contacting us and for using XStore.

Here are tests of our demos – https://gtmetrix.com/reports/xstore.8theme.com/2CoSLspr/ https://gtmetrix.com/reports/xstore.8theme.com/ex1TDvBp/ https://gtmetrix.com/reports/xstore.8theme.com/xjzqRSrs/

About login/register fields, go to Theme Options > Header Builder > My account > Content Type > select “None”.

About your results on gtmetrix https://prnt.sc/D77kcaonms7m :
– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html ;
– Reduce initial server response time – contact your hosting provider, because it is server-side;
– Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Ajaxify for the Product elements https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;
– Avoid chaining critical requests – https://wp-rocket.me/google-core-web-vitals-wordpress/avoid-chaining-critical-requests/
– Avoid long main-thread tasks – https://gtmetrix.com/avoid-long-main-thread-tasks.html

Also, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ For example you are using an unoptimized featured image for product – https://prnt.sc/gN-QwJb8UXx3 https://tinypng.com/
There is no need to use large images here – https://prnt.sc/IlTrMlzfen13 In your case, such heavy images in page content are one of the main reasons for the speed problem.

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, @Tair Domer,

Main Header settings > Background Color > here should be settings for transparent header – https://prnt.sc/_EJlYRlRUDOL , but it is not here on your site.
In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Best Regards,
8Theme’s Team.

Hello, Zezva,

Thank you for contacting us and for using XStore.

Please check this video from Header builder – https://gyazo.com/4852cd322dea195dcef111ac5838ac91

Kind Regards,
8theme team

Hello, Fatima,

We appreciate your prompt response.

1/ You can use any other extension to create a screenshot and provide it to us, next time. The mentioned extensions work for us and for other our customers.

2/ We’ve checked frontend of your single product page and the problem is caused by custom CSS code – https://prnt.sc/epAIu4UAxy8J
Change or delete this code:

.single-product-socials.et-socials a {
    padding: 10px;
    background: #f3f3f3;
    border-radius: 50%;
}

to fix the problem.
It seems the code was added in Theme Options > Theme custom CSS, we can’t check further without wp-admin access.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

There are no settings for this, but custom CSS code can be used.
Here is an example for these icons – https://xstore.8theme.com/xstore-icons/

.woocommerce-MyAccount-navigation-wrapper li[class*=dashboard] a:before {
    content: '\e900';
}

where “dashboard” can be changed to “order”, “download”, “address”, “account”, “wishlist”, “compare”, “logout”.
– add the code into Theme Options > Theme custom CSS > Global.

We hope this information is helpful.

Kind Regards,
8theme team