Hello, Blockteq,

Thank you for contacting us and for using XStore.

Please provide URL and temporary wp-admin access to your site so we can take a closer look at your settings.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Dear, @khurram virk,

Here is an example of https://xstore.8theme.com/portfolio page.

We recommend reaching out to Elementor’s support team with your request. They may be able to provide you with valuable advice.

Best Regards,
8Theme’s Team

Hello, Nixatsnow,

Thank you for contacting us and for using XStore.

Please go to XStore > Import demos > the imported demo should be marked, for example – https://prnt.sc/EUuH7sA2Ul9B

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Parhelion,

Thank you for contacting us and for using XStore.

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please provide URL of page with these products and screenshots for a better understanding of your request.
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

Hello, Divorah,

Thank you for contacting us and for using XStore.

Here are screenhots of settings from 1 our demo – https://gyazo.com/e95ac59fe4d0b6b5e8bcf67a1cb6881d https://gyazo.com/da84163cee8d36623081657bfd01f482 https://gyazo.com/268498dd61e0a6205006b7c315488caa https://gyazo.com/9eb09280e91c6c57bd9d623997434657
https://gyazo.com/28482f528a2b36d6ad1d309cb3ad6d13
It is just an example, because settings of Wp rocket may vary depending on installed plugins on your site and Theme Options.
An example of Theme Options > Speed optimization https://gyazo.com/6a11e9846ccc9edbfc8e25f60b3e51b8 https://gyazo.com/72334f00cba3e641067a89d396f4b089
https://gyazo.com/d43ba7a24664a998869eb59361ec7ca0

Plugin updates should not cause any problems with settings.

From 9.1.14 to 9.2.2 theme version were done a lot of changes – https://xstore.8theme.com/update-history/ , for the speed also.
We would recommend create a backup before the update and Clear cache of the browser after the update.

Kind Regards,
8theme team

Hello, @Martin,

Thank you for your response.

Reject Cookies should be enough, but you can test how it works when page URLs are added to the exceptions too.

We can’t log in to your sit. Have you changed credentials?

Best Regards,
8Themes Team

Hello, @Cr3atorf1lm,

We appreciate your prompt response.

We’ve disabled the WooCommerce Infinite Scroll and Ajax Pagination plugin so the pagination from Theme Options > WooCommerce > Shop > Shop Page Layout works now.

Best Regards,
8Theme’s Team

Hello, BoltKun,

Thank you for contacting us and for using XStore.

“I already tried to disable plugins and themes but it didnt solve it.” – in case the problem persists independently of activated theme, we would recommend testing with the default WooCommerce theme – Storefront, which means that the problem is not caused by our theme. We would recommend you contact WooCommerce plugin support or Stripe plugin support.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Webnim,

We wish to inform you that your inquiry “there’s an odd issue where the page slightly jumps every time a swatch is clicked” will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after a while. We apologize for the delay due to the weekend, and our developers are currently handling a high volume of requests.

We kindly request your patience during this time and advise against changing your access.

Kind Regards,
8theme team

Hello, Maico,

Thank you for contacting us and for using XStore.

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Faiz,

Refund given

Best Regards,
8Theme’s Team.

Hello, Faiz,

Private Content

Kind Regards,
8theme team

Hello, Webnim,

Fixed. Please clear the cache and check now.

Kind Regards,
8theme team

Hello, Stefano Valso,

Thank you for contacting us and for using XStore.

Could you record a video?

At the same time, contact support of FaceBook https://developers.facebook.com/support/

Kind Regards,
8theme team

Hello, Rich Kil,

Thank you for contacting us and for using XStore.

1/What browser and mobile device do you use? Please record a video of your actions and the problem.

2/ How do you want to change it? Describe the desired result in more detail, please.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team