An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (

This topic has 2 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by Rose Tyler

  • Avatar: Leandro Gandara
    Leandro Gandara
    Participant
    November 5, 2023 at 15:33

    The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…

    Updating Theme XStore (1/1)
    Downloading update from https://www.8theme.com/themes/api/files/get/xstore.zip?token=…
    Unpacking the update…
    An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Disabling Maintenance mode…

    All updates have been completed.

    Go to Themes page | Go to WordPress Updates page

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 5, 2023 at 15:56

    Hello, Leandro Gandara,

    Thank you for contacting us and for using XStore.

    Please try a few times.

    If the problem does not disappear, please provide URL of your site, temporary wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

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