Hello, Valentin,

Thank you for reaching out to us with your query.

To assist you effectively, we kindly request that you provide us with the URL of your website, as well as temporary wp-admin and FTP access credentials.

Currently, we do not have an immediate solution to your query. However, upon receiving the necessary access, we will thoroughly investigate the matter to determine if there is a straightforward resolution.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Mourad,

We appreciate you contacting us.

To assist you further, we kindly request that you provide us with temporary administrative access to your WordPress dashboard. This will enable us to review your settings and address your concerns more effectively.

We are committed to helping you resolve this matter promptly and getting your theme up and running smoothly on your new hosting platform.

Best Regards,
8Theme’s Team

Hello, Goducks,

We appreciate you contacting us with your concerns about the gallery images on your WooCommerce website. Upon reviewing the situation, we have examined both products in question. However, for the product titled “Abruzzo 11100 Stone” available at https://unitedfloorsvictoria.ca/product/abruzzo-11100-stone/, we were unable to locate the gallery as indicated in the screenshot provided here: https://prnt.sc/otor-ggM8bTS.

To assist us in gaining a clearer understanding of the issue and to better address your needs, could you kindly provide additional screenshots or a video demonstration? Please upload these files to a file-sharing service and share the link with us.

Furthermore, we request that you provide temporary administrative access to your WordPress site. This will enable us to review your settings in detail and work towards a resolution.

We are committed to ensuring a prompt and effective solution to your concern and thank you in advance for your cooperation.

Kind Regards,
8theme team

Hello, Hanzla Nadeem,

You’re welcome!

Warm regards,
The 8Theme Team

Hello, GTP,

Thank you for getting in touch with us.

3/ For an introductory understanding of the background video settings in Elementor, we kindly ask you to read the following article: https://elementor.com/help/section-background-video-options/. For further videos, you may find a wealth of resources online by utilizing a Google search.

4/ As for the example you have mentioned, we are uncertain about the specific method used to create it. However, we hope that you will find the following article beneficial: https://elementor.com/help/shape-divider/.

We trust this information will assist you in your endeavors.

Best Regards,
8Theme’s Team

Hello, Marco A Jimenez,

Thank you for reaching out to us with your query.

We apologize for any confusion, but we find your request to be somewhat ambiguous. Could you please clarify if you are utilizing an auxiliary plugin to incorporate a BOGO (Buy One, Get One) label? For us to gain a more comprehensive understanding, we kindly ask that you elaborate on your request, providing the URL of the page where the labels are displayed, as well as accompanying screenshots.

Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, RoasGurus,

We appreciate your prompt response.

Kindly proceed to clear your cache and perform another check at your earliest convenience.

Best Regards,
8Theme’s Team

Hello, @fnhc,

You’re welcome!

We are pleased to provide you with the official video tutorials for the plugin, which can be accessed at the following link: https://wpbakery.com/video-tutorials/. Additionally, you may find a wider selection of video tutorials available for open access online through a Google search.

Furthermore, we offer a page importer tool that enables you to obtain pages from our various demonstrations. You can view the tool in action here: https://youtu.be/wkIKN2IyEZI?feature=shared.

Please note that there is no need for you to purchase anything separately – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
Read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Free versions of the WPBakery or Revolution slider or any other premium plugin just do not exist. You can skip the activation message of the bundled plugins.

We hope this information is helpful.

Warm regards,
The 8Theme Team

Hello, Hanzla Nadeem,

We kindly request that you update the code as follows:

.elementor-menu-cart__product-remove:after, .elementor-menu-cart__product-remove:before {
    background-color: black !important;
}
body .et_element .mini-cart-buttons .wc-forward:not(.btn-checkout) {
    border-color: black !important;
}

Warm regards,
The 8Theme Team

Hello, Mihalis,

Thank you for reaching out to us and bringing this issue to our attention.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site (provide temporary wp-admin and FTP access). This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, KSwan,

Thank you for reaching out to us with your concern.

1/ Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Let us know the result.

Best Regards,
8Theme’s Team

Hello, @fnhc,

We appreciate your prompt response.

1/ Please be informed that the content displayed within the specified columns is determined by your configured settings for elements using the WPBakery plugin. This display will remain consistent across any theme you activate. To assist you further, we have incorporated two rows with distinct settings for icons. You are welcome to choose the one that best fits your requirements. You can view the settings here: https://prnt.sc/oROIY_FKFtqy > https://prnt.sc/Z1-yC1iw-juL

2/ You have the option to configure your settings as shown here: https://prnt.sc/W0R9qp06ynFg which will result in the following display: https://prnt.sc/PISskJ3CbWV9
Alternatively, you may activate the “WPBakery Responsive CSS Box-Module” via the Theme Options to set variable margins for different devices, as demonstrated here: https://prnt.sc/z1EWPaya1i9M

We appreciate your attention to these details and are here to provide any further assistance you may require.

Warm regards,
The 8Theme Team

Hello, Hanzla Nadeem,

You’re welcome!

May we kindly request that you provide us with temporary wp-admin access?

Best Regards,
The 8Theme Team

Hello, GTP,

1/ Yes, you can certainly place floating effects over solid or background images. Our theme supports various creative effects that can enhance the visual appeal of your website – https://prnt.sc/zS2z1Jr18xC2

2/ Regarding the mouse tilt animation, this feature is indeed available and can be applied not only to testimonials but also to single images, text blocks, or any other elements you wish to highlight with this interactive effect – https://gyazo.com/412f0d1222018c2ae343a8c0057ea72e

3/ At present, we do not have any specific recommendations to offer from our theme regarding this matter.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Atahan,

We appreciate you reaching out to us regarding the issue you have encountered.

Private Content

Kind Regards,
8theme team