Hello, Kristofair8306,

We wish to inform you that we have deactivated the WP Rocket plugin. However, it appears that residual caching mechanisms may still be operational, as we are unable to view the recent modifications we have implemented.

To facilitate the resolution of this issue, we kindly request that you temporarily disable all forms of caching, including the CDN cache. Once this has been completed, please notify us so that we may proceed accordingly.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hello, Mailo´s Petshop,

We appreciate your reaching out and choosing XStore for your needs.

For a more organized and efficient support experience, we kindly request that you submit each of your inquiries as individual topics within our dedicated support forum. You can do so by visiting the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/

Additionally, we have encountered an issue with logging into your system, as the credentials provided appear to be incorrect. Please verify the login details and furnish us with the correct credentials at your earliest convenience.

We are committed to providing you with the best possible support and look forward to resolving your queries promptly.

Kind Regards,
8theme team

Hello, Kristofair8306,

Thank you for contacting us and for using XStore.

To assist you further, may we kindly request that you provide us with temporary wp-admin access? This will enable us to review your settings and address your concerns more effectively.

Best Regards,
8Theme’s Team

Hello, Anastasiia,

We can’t connect, still, unfortunately.

We regret to inform you that we are still unable to establish a connection. As a solution, we kindly request that you access your files using FTP. Please navigate to the wp-content/themes directory and download the “xstore” folder.

Once you have obtained the folder, we would appreciate it if you could upload it to a file-sharing service and share the download URL with us. This will enable us to regenerate the .pot file on your behalf.

We apologize for any inconvenience this may cause and thank you for your cooperation.

Kind Regards,
8theme team

Hello, Peter,

Thank you for getting in touch with us.

We are pleased to confirm that XStore is fully compatible with WPBakery, allowing for its use without any issues.

1/ We suggest attempting to utilize the Post Masonry Grid feature within WPBakery to see if it meets your needs.

2/ To assist you further, could you please provide a more detailed description of the outcome you are aiming for, as well as specify the builder you wish to use?

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Naveen30,

We hope this message finds you well.

We would like to express our gratitude for your swift response to our previous communication. Upon reviewing your WordPress administrative panel, it appears that the issue previously reported is no longer evident.

Could you kindly confirm whether the problem has been resolved to your satisfaction?

Additionally, we have encountered difficulties when attempting to access the FTP. The provided link (https://prnt.sc/Z_Z9JqHu5nbl) illustrates the issue we are facing.

Private Content

Kind Regards,
8theme team

Hello, Frederik,

Thank you for letting us know.

Best Regards,
8Theme’s Team

Hello, Luis,

We appreciate you reaching out to us and for your continued use of XStore.

Upon reviewing your website, we did not observe the issue you reported regarding background visibility. It appears that you are utilizing a caching plugin, which may be affecting the display of recent changes. We recommend temporarily deactivating this plugin until all content updates are completed.

Additionally, should you be using Google Chrome as your browser, we suggest using the Clear Cache extension to ensure your browser cache is not interfering with the display of your site. You can find the extension at the following link: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

We hope that this guidance proves helpful to you. Should you require further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Eleni,

Thank you for reaching out to us with your query regarding the theme upgrade.

To ensure a smooth update process, we recommend the following steps:

1. Backup Your Website: Before making any changes, it’s crucial to back up your entire website, including all files and the database. This will allow you to restore your site to its previous state if needed. Or create a staging site (full copy of the existing one), to be able to do updates / test there first, without affecting your business.

2. Update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

3. Update XStore Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

4. Clear Cache: After updating, clear any caching on your website and browser to ensure that changes take effect immediately.

5. Check Your Website: Go through your website to make sure everything is working as expected. Pay special attention to customizations and integrations.

If you encounter any issues or need further assistance, please do not hesitate to contact our support team.

Best Regards,
8Theme’s Team

Hello, Arex,

Thank you for reaching out to us.

We’ve fixed the problem – https://prnt.sc/E2U3yOf3l-8a

Please do not hesitate to get in touch if you have any additional questions or require further assistance.

Best Regards,
8Theme’s Team

Hello, Sweet D,

Thank you for reaching out to us with your query. We understand that you would like your website to utilize the full width of the screen and minimize the whitespace on either side.

Site Width can be changed via Theme Options > General.
Also, you will need to change the Content width in the settings of the Elementor plugin https://elementor.com/help/global-layout-settings/ and in settings of sections https://elementor.com/help/how-to-create-a-full-width-page/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Frederik,

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue where a video pops up when you attempt to activate the XStore theme, and this is preventing you from proceeding further.

We apologize for any inconvenience this may have caused you. To assist you effectively, could you please provide us with a bit more detail about the problem? Specifically, it would be helpful to know the following:
– What device and browser do you use?
– Could you record a video of the problem?

The popup with the video should have a Close X button on the right or left top side.

Thank you for your patience and cooperation. We look forward to assisting you and ensuring a smooth experience with our XStore theme.

Best Regards,
8Theme’s Team

Hello, Sunny,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your message and moved wp-admin access into the Private Content area.

Additionally, we are pleased to inform you that the issue with the static block has been resolved through re-selection – https://prnt.sc/jy1_4XoGE9h6

Should you require further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Simon,

Thank you for reaching out to us and for providing the video link.

Kindly review the attached screenshot – https://prnt.sc/SZggP5lY_fSj

Kind Regards,
8theme team

Hello, Naveen30,

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Kind Regards,
8theme team