Hello, Setimela,

We are grateful for your swift response and for granting us temporary access to the wp-admin.

Unfortunately, we are currently unable to establish an FTP connection due to the following errors:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
We kindly request that you verify the FTP connection on your end using FileZilla with the credentials you have provided us. This will help determine if there are any IP restrictions or other issues preventing us from connecting.

For us to proceed, we require accurate FTP details, including the FTP host, FTP username, FTP password, FTP port, and the type of FTP encryption. Should you need assistance in generating these credentials, please do not hesitate to contact your hosting provider for support.

Additionally, to gain a clearer understanding of the issue at hand, we would appreciate it if you could provide us with further documentation such as screenshots, videos, or logs.

Once we receive the correct credentials and additional information, one of our skilled developers will thoroughly investigate the issue and endeavor to provide the necessary assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Curated Soles,

Thank you for reaching out to us.

Kindly proceed to import the “Furniture Store” demo of your choice. Following that, navigate to XStore > Plugins Installer, where you should install and activate the MultiVendorX plugin. Please ensure to configure it in alignment with the guidelines provided in the plugin documentation – https://multivendorx.com/get-help/knowledgebase/

We trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team

Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area – https://prnt.sc/d5u598OnUD8k
We’ve edited your message and moved wp-admin access into the Private Content area.

You have 2 headers – https://prnt.sc/yyQoFeDp3Fk3 , for the Home page and for other pages. we’ve checked and the settings work fine, for example, we have edited settings of the Default header. Please check this page https://en.bes-ser.com/product-category/bundles/ (do not forget to clear browser cache.
1/ Main header https://prnt.sc/3bnFzAqEiqrh > https://prnt.sc/mguh1cojmmdr
2/ Sticky header – https://prnt.sc/gX3x8kb_rvDy > https://prnt.sc/k1DjA4bHuIrf

Should you encounter any further issues or have additional inquiries, do not hesitate to provide a detailed description along with relevant screenshots for assistance.

Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

We appreciate your attention to this matter and are here to support you.

Kind Regards,
8theme team

Hello, Infomrprod,

We appreciate your prompt response.

We kindly request that you furnish us with temporary wp-admin and FTP credentials for the staging site. This will enable us to conduct a thorough investigation and assist you more effectively.

Furthermore, we would appreciate it if you could capture and share a video demonstrating your actions on the search results page. This will help us gain a clearer understanding of the problem and your expected outcome.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

We kindly request that you submit each of your inquiries as individual topics on our support forum to ensure clarity and avoid any potential confusion. You can do so by visiting: https://www.8theme.com/forums/xstore-wordpress-support-forum/

Regarding your question about decreasing the font size or removing it entirely, we have provided a response which can be found at the following links: https://prnt.sc/ya60Js7e0xeF and https://prnt.sc/maKIiS6X82y8. If you have already implemented the code from this screenshot: https://prnt.sc/yBl7_aHDxb3w, there is no need to add a new one. Instead, you may simply edit the “font-size” value within the code, or alter the code found here: https://prnt.sc/ILtpUN5kAU1G to “display: none;” to remove the text.

“On product page it is not showing any message(which it must show for back order)” – We suggest activating the default WooCommerce theme, Storefront, to verify if the message appears. If it does, please provide us with a screenshot, along with temporary wp-admin and FTP access, so we can investigate why the message is not displayed when our theme is active. Should the message not appear regardless of the theme used, it indicates that the issue is not related to our XStore theme. In this case, we recommend reaching out to WooCommerce support for further assistance on how to achieve the result you are looking for.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Muhamed,

You’re welcome!

Kind Regards,
8theme team

Hello, Kristina,

Thank you for reaching out to us with your query. We understand that you are experiencing difficulty in creating a section and column within Elementor, which you were able to do previously.

To assist you better, could you please confirm if you have recently updated Elementor or any related plugins? Sometimes, updates can change the interface or the way certain features work. Additionally, it would be helpful if you could check if there are any compatibility issues with the current version of your theme and Elementor.

In the meantime, here’s a quick guide to creating a section and column in Elementor:

1. Open the Elementor editor by editing the page where you want to add the section.
2. To create a new section, click on the “+” icon that appears in the Elementor editor interface.
3. Once you click this, you will be prompted to choose a structure for your new section. Select your desired column layout.
4. After the section is added, you can drag and drop widgets into the columns to build your content.

If the “+” icon to add a new section is not visible, or if you are encountering any other issues, please provide us with a screenshot of what you are seeing on your end. This will help us understand the problem better and provide you with a more accurate solution.

We are committed to ensuring that your experience with our theme is smooth and enjoyable. Please do not hesitate to get in touch if you require further assistance or have any additional questions.

Best Regards,
8Theme’s Team

Hello, Qilah,

Thank you for contacting us and for using XStore.

To utilize the Elementor editor for your portfolio projects, please follow this link: https://prnt.sc/3kXusIPTc1cS. This will guide you on how to edit the content of your project using the Elementor plugin https://prnt.sc/rZi7AzuvKN70 .

If the provided solution does not meet your requirements, we kindly ask you to provide us with a more detailed explanation of what you are seeking or the specific outcome you wish to achieve. This will enable us to offer you more targeted assistance.

Should you require any additional assistance or have any further questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Becca234,

Thank you for reaching out to us with your request. We appreciate the opportunity to assist you and are here to provide any support you may need.

For initial guidance, we kindly ask that you view the following video: https://youtu.be/LgzC4iK-j6A?feature=shared

Should you have any further questions or require additional assistance, do not hesitate to contact us. We are always here to help.

Best Regards,
8Theme’s Team

Hello, @basma,

We kindly request that you provide us with the URL of your website along with temporary admin access credentials. This will enable us to review your settings and assist you more effectively.

We appreciate your cooperation and look forward to your prompt response.

Warm regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

1/ To ensure that the issue you are experiencing is not due to an external factor, we kindly ask that you verify that it is not being caused by a third-party plugin or any custom code that has been added. Additionally, we would request that you provide us with temporary administrative access to your WordPress dashboard. This will allow us to review your settings and assist you more effectively.

2/ We invite you to examine the following demo product on both desktop and mobile platforms: https://xstore.8theme.com/product/variable-product/. Please note that the behavior you have observed is not a glitch; it is an intentional feature of the product.

3/ The text can be customized using code from the topic you provided – https://prnt.sc/XB8zB7gYZ7Jr (functions.php file of child theme),
the text can be removed using the next custom CSS (Theme Options > Theme custom CSS)

.content-product .available-on-backorder {
    display: none !important;
}

Should you need to adjust the font size, the following CSS can be used:

p.stock.available-on-backorder.step-1 {
    font-size: 10px;
}

We hope this information is helpful.

Kind Regards,
8theme team

Hello,

Thank you for your swift reply.

Could you kindly inform us of the screen size you are currently using? Additionally, we suggest examining the Zoom feature within your browser settings. For your convenience, here is a link to a screenshot with the relevant instructions: https://prnt.sc/kZ14OZpcNg9m

Best regards,
The 8Theme Team

Hello, Rana,

Thank you for reaching out to us with your query regarding the PHP version upgrade for your website.

We understand the importance of keeping your site’s technology up to date for performance and security reasons. Based on the plugins you have listed, it appears that they are compatible with higher PHP versions, which is a good starting point.

For our XStore theme and core plugin, we continuously work to ensure compatibility with the latest technologies, including newer PHP versions. As of our latest updates, our theme and core plugin should be fully compatible with PHP versions up to 8.0. However, we always recommend performing a full backup of your website before making any significant changes, such as updating the PHP version.

To ensure a smooth transition, you may want to consider the following steps:
1. Create a staging environment – this is a clone of your live site where you can test the new PHP version without affecting your live site.
2. Update all themes and plugins to their latest versions on the staging site.
3. Switch the PHP version on the staging site to the version you wish to upgrade to, such as PHP 8.0, or even 8.1 if all components are confirmed compatible.
4. Thoroughly test your site on the staging environment, checking all functionalities and plugins for any issues.
5. If everything works as expected, you can then apply the PHP version upgrade on your live site.

Regarding the choice between ‘Ultrafast’ or ‘Standard’ PHP, this typically refers to the PHP handler and optimization level provided by your hosting service. ‘Ultrafast’ PHP setups often use additional performance optimizations and can lead to faster execution times. However, compatibility should be the same between ‘Ultrafast’ and ‘Standard’ as long as the PHP version is the same.

We advise consulting with your hosting provider to understand the specific benefits and any additional considerations that may come with their ‘Ultrafast’ PHP offering.

Should you encounter any issues or have further questions, please do not hesitate to contact us. We are here to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

For the query you have presented, we kindly suggest that you direct your question to the WooCommerce support team, as it pertains to aspects beyond the scope of our theme’s functionality. You can reach out to them through the following link: https://wordpress.org/support/plugin/woocommerce/

Should you require further assistance with any theme-related matters, please do not hesitate to contact us again.

Best Regards,
8Theme’s Team

Hello, @Chris,

We apologize for any inconvenience. Kindly use the following link: https://we.tl/t-5psI37SPKe

Best Regards,
8Theme’s Team