Hello, Diegolops,

We would like to extend our apologies as we are currently unable to provide the PSD files for the demonstrations.

Your comprehension in this matter is greatly appreciated.

Best Regards,
8Theme’s Team

Hello, Patrickjanko,

We hope this message finds you well.

The problem is caused by 3rd party plugin on your site, please disable Germanized plugin or add the next code in Theme Options > Theme custom CSS

.product-view-mask3 .content-product .footer-product .wc-gzd-additional-info {
    display: none;
}

This adjustment should rectify the problem. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, Patrickjanko,

We appreciate your prompt response, but we can’t see your site content still – https://prnt.sc/LMelOUBfVkH7

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Patrickjanko,

Thank you for reaching out to us with your concern.

Your site is under maintenance mode, so we can’t check it.
To assist you effectively, could you please provide us with temporary wp-admin access?

Please provide some screenshots for a better understanding of your request.
Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Diegolops,

Thank you for contacting us and for using XStore.

We would like to clarify that we do not provide PSD files. Could you please inform us where you encountered the information suggesting that we offer such files?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Nonsololevents,

Private Content

Kind Regards,
8theme team

Hello, Nonsololevents,

Upon review, we have observed that the issue you are encountering does not appear to be affecting other customers. It has come to our attention that you are currently utilizing a different theme on your website, and unfortunately, the previous screenshots are no longer accessible. In the correspondence, I noticed your statement: “We activated a default WordPress theme, but the problem has not been resolved.”

As previously indicated, we are prepared to offer you compensation. A link was provided in the private content section, which you are required to click. We are currently awaiting your request to confirm and finalize our communication on a positive note.

We appreciate your attention to this matter and look forward to your prompt response.

Kind Regards,
8theme team

Hello, Infomrprod,

Thank you for getting in touch with us.

Please submit your request on our Taskboard at https://www.8theme.com/taskboard/. This platform allows other customers to view and vote on proposed enhancements, potentially influencing their prioritization and development.

Our theme has search by the products, product SKU, pages, posts (Theme Options > Header builder > Search). If you want to have any other types of search (by category title, tags etc) or additional conditions /filters you can use an additional plugin or submit additional customization requests https://www.8theme.com/account/#etheme_customization_panel

Kind Regards,
8theme team

Hello, Coffeedog,

Thank you for contacting us and for using XStore.

1/ Please be informed that you can upload a custom font through the following pathway: navigate to the XStore Control Panel, select ‘Custom Font’, and then proceed to ‘Upload Custom Font’.

2/ We have conducted a performance test of your website using https://pagespeed.web.dev/ and would like to share the subsequent recommendations with you https://prnt.sc/Hn74VHQZ9WyC :
– Minimize main-thread work https://developer.chrome.com/docs/lighthouse/performance/mainthread-work-breakdown
– Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
– The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin. Also, a very good plugin is WP Rocket, but it’s paid.
– Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.
– Reduce JavaScript execution time – support of Cache plugin should assist you with this.
– Eliminate render-blocking resources -https://gtmetrix.com/blog/how-to-eliminate-render-blocking-resources/ https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/
– Avoid an excessive DOM size – please read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

In case you need professional help with site optimization you may contact the customization team because unfortunately, that is outside the scope of our basic support scope.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Movileanu,

Thank you for reaching out to us with your query regarding the translation of certain texts on your website.

To assist you effectively, we kindly request that you grant us temporary wp-admin access. This will enable us to review your settings and provide the necessary support.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Gbp,

Thank you for understanding.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Kristina,

We hope this message finds you well.

Would you be so kind as to provide us with a video recording illustrating the issue you are encountering? At present, we are experiencing some difficulty in comprehending the precise nature of the problem.

Your assistance in this matter would be greatly appreciated.

Best Regards,
8Theme’s Team

Hello, @Gbp,

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and locate the Kirki plugin to deactivate it.

Should you require additional support, we would appreciate it if you could furnish us with temporary wp-admin credentials. This will enable us to access your Dashboard and provide the necessary assistance.

Kind Regards,
8theme team

Hello, Mrthememan,

We appreciate your prompt response.

Would you be so kind as to implement the modifications to the custom CSS code on your end? Unfortunately, our support team is unable to directly alter the demo site, hence we require your confirmation that the proposed solution is effective.
We eagerly await your feedback.

Best regards,
The 8Theme Team

Hello, Infomrprod,

You may wish to explore the following options, and should you find a solution, we kindly ask that you share it here. It may prove beneficial to other our customers.

Kind Regards,
8theme team