Hello,

The issue has been resolved. We kindly ask you to verify the correction at your earliest convenience.

Kind Regards,
8theme team

Hello, TheOne,

We appreciate your contact and the opportunity to assist you.

For your convenience, we suggest reviewing the following article which may provide valuable insights: https://www.8theme.com/documentation/docs/email-builder-translation/

Please be advised that we have not conducted official compatibility tests between the TranslatePress plugin and our theme. Consequently, we are unable to offer a definitive answer regarding their integration. While some of our clients have chosen to utilize this third-party plugin, our standard support services do not extend to products not developed by our team.

You have the option to submit a feature/compatibility request to our development team at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our developers may consider incorporating it into a future update.

Should you have any other questions or require additional assistance, please do not hesitate to reach out.

Warm regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

Upon reviewing the header, we have found no issues as per the screenshot provided: https://prnt.sc/lRLKSpyhNQ7y. Should you wish to modify the header content or alignment, this can be accomplished through the Theme Options Header Builder.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, Nancy,

We trust that the screenshot from the Private Content area will prove to be helpful.

Should it not meet your needs, we kindly suggest reaching out to the plugin developer for further support.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Pedro Paulo,

Thank you for getting in touch with us.

1/ Could you please provide a link to the mentioned demo?
Also, read next articles https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/ https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

2/ Yes, you can use the WP Rocket plugin. We also use this plugin on our demos.

Settings can be different depending on plugins activated on the site and content, but here are examples of settings from one of our demos – https://gyazo.com/e95ac59fe4d0b6b5e8bcf67a1cb6881d
https://gyazo.com/da84163cee8d36623081657bfd01f482 https://gyazo.com/268498dd61e0a6205006b7c315488caa
https://gyazo.com/9eb09280e91c6c57bd9d623997434657
https://gyazo.com/28482f528a2b36d6ad1d309cb3ad6d13
theme options > speed optimization https://gyazo.com/6a11e9846ccc9edbfc8e25f60b3e51b8 https://gyazo.com/72334f00cba3e641067a89d396f4b089
https://gyazo.com/d43ba7a24664a998869eb59361ec7ca0

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Firzen,

Thank you for contacting us and for using XStore.

For detailed information regarding the checkout builder with Elementor, we kindly invite you to visit the following link: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-checkout-page-builder-with-elementor/

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

However, if you wish our developers team can personally assist you via our customization service.
To get started, please follow this link to send us your requirements – https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.

Customize your website to suit your needs and make it stand out with our expert dev team.

Kind Regards,
8theme team

Hello, Anastasiia,

We would like to confirm that the default padding value is indeed applied to the content on every page. Should you wish to eliminate this padding on certain pages, you may do so by employing custom CSS code. Alternatively, you can set the global padding value to 0px and then selectively add padding to specific pages using custom CSS.

Kind Regards,
8theme team

Hello, Razr1911,

1/ Please let us know the results of your testing.
Thank you in advance for your cooperation and assistance.

2/ We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best Regards,
8Theme’s Team

Hello, Kristofair8306,

Thank you for contacting us and for using XStore.

To assist you effectively, we kindly request that you temporarily deactivate your Content Delivery Network (CDN). Following that, please proceed to disable all third-party plugins. Once this is done, attempt to edit the header again.
Should the issue persist, we advise against reactivating your CDN. Instead, please provide us with your FTP access credentials so that we may further investigate and resolve the matter.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm regards,
The 8Theme Team

Hello, Mitul,

We appreciate your prompt response.

1/ We are providing you with a video link that demonstrates the navigation through Theme Options to WooCommerce and then to the Single Product Builder: https://gyazo.com/0c18935423ebca452483a012e95d4e77https://gyazo.com/0c18935423ebca452483a012e95d4e77

2/ We have prepared a video to guide you on how to relocate the “Product Rating” so that it appears beneath the Price. Please view the instructional video for detailed steps – https://we.tl/t-ZRVqTQDIYF

We trust that the information provided will be of significant assistance to you.

Best regards,
The 8Theme Team

Hello, Mitul,

Yes, you are right.

Best Regards,
8Theme’s Team

Hello, Lantalau,

We appreciate your prompt response.

You are using Single Product Builder, so to disable the Sidebar, you need to create a custom template https://prnt.sc/6TbIcd-RX0k2 > set it for a particular product (Conditions) > change settings there.

Best Regards,
The 8Theme Team

Hello, Anastasiia,

Thank you for contacting us and for using XStore.

For your convenience, we would like to direct your attention to the following article, which may provide the guidance you require: https://www.8theme.com/documentation/docs/email-builder-translation/

Please be advised that if country-specific rules are not configured, the template will be dispatched universally. To ensure that only Russia is selected, this adjustment must be made manually.

Kind Regards,
8theme team

Hello, Razr1911,

We kindly request that you independently carry out the tests we have previously asked for and provide us with the results.

This is the second time you have provided wp-admin credentials; however, should it be confirmed that the issue is related to the theme, we will require FTP access: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Mitul,

We appreciate your prompt response.

To facilitate a clearer understanding of your objectives, we kindly request that you provide us with some screenshots. This will enable us to offer more precise and effective assistance.

Best Regards,
8Theme’s Team