Spotlight categories problem with mobile page

This topic has 8 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: Kombajn88
    Kombajn88
    Participant
    January 20, 2024 at 15:27

    Hello,

    After using the “spotlight categories” widget, I got a page error which I attach in the pictures.

    Let me just add that I did not change anything in the settings of the widget

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Kombajn88
    Kombajn88
    Participant
    January 20, 2024 at 15:30

    Link to page

    Please contact administrator
    for this information.
    Avatar: Kombajn88
    Kombajn88
    Participant
    January 20, 2024 at 15:31

    And rest if needed

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2024 at 16:10

    Hello, Kombajn88,

    Thank you for contacting us and for using XStore.

    Please provide FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind Regards,
    8theme team

    Avatar: Kombajn88
    Kombajn88
    Participant
    January 20, 2024 at 18:13

    .

    Please contact administrator
    for this information.
    Avatar: Kombajn88
    Kombajn88
    Participant
    January 21, 2024 at 11:00

    This problem is also on computer page, i’ve seen today. I thought that only on mobile page

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 21, 2024 at 11:54

    Hello, Kombajn88,

    Thank you for your swift reply.

    We kindly request that you clear your cache and revisit the page to see the updates. Additionally, we ask that you refrain from enabling the feature found at the following link: https://prnt.sc/KZ8NIRWJokQb until the release of the next theme update. We apologize for any inconvenience this may cause.

    Kind Regards,
    8theme team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 21, 2024 at 15:12

    Dear Kombajn88,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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The issue related to '‘Spotlight categories problem with mobile page’' has been successfully resolved, and the topic is now closed for further responses

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