Hello,

We hope this message finds you well.

We would like to inform you that we have reviewed your website through both a standard browser window and an incognito browser window. Our findings can be viewed at the following link: https://prnt.sc/xqCxC-_JGP2I.

It appears that the recent measures you have implemented have successfully resolved the issue at hand.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, Diego,

You’re welcome!

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Upon reviewing the link you shared (https://prnt.sc/7kHFSZOH8bIB), we would like to request the URL of the page where the issue is present, along with temporary wp-admin credentials. This will enable us to thoroughly examine your settings and provide a more accurate resolution.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

We appreciate you contacting us regarding your concern.

To assist us in understanding the issue more clearly, we kindly request that you capture a video demonstrating the behavior you have mentioned. Once recorded, please upload the video to the file-sharing service available at https://wetransfer.com/. After uploading, share the generated URL with us.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Thibaultcomte,

Thank you for contacting us and for using XStore.

Your site is under maintenance mode, so we can’t check it.

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Tal,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, contact the support of the Elementor plugin, as was mentioned – https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

Hello, Razr1911,

We appreciate your prompt response.

1. Please try to test how it works with the Storefront theme activated.

2. If the plugin is being used solely for the purpose of enhancing the customization of the section for constructing the Checkout page, you may wish to consider the following suggestion.
As a fact we tried to minimize building questions for our customers but we also have advanced Checkout widgets that can be activated by adding the next code to your child-theme/functions.php
add_filter('etheme_elementor_checkout_new_widgets', '__return_true');
Once you add this snippet you will see a few more Checkout widgets (https://prnt.sc/cqiP9Xp4GcWW) and you can build any Checkout page structure you prefer.

Best Regards,
8Theme’s Team

Hello,

Thank you for your response, we can see the problem now.

We kindly request that you proceed with the following diagnostic test: please deactivate all third-party plugins, encompassing those for caching and translation, and subsequently evaluate the functionality of the ‘Multiple Headers > Promo Text’ feature.

Also, make sure that the problem is not caused by custom code in the child theme – temporarily activate the parent theme (Appearance> Themes), it has different Theme options settings, so go to Header Builder > create Multiple headers and check.

Once you have completed these tests, we would be grateful if you could inform us of the outcome.

Warm regards,
The 8Theme Team

Hello, Tal,

Thank you for reaching out to us and for providing the video illustrating the issue you’re experiencing with the image zoom functionality on your website.

Please try to disable Lightbox via Theme Options > WooCommerce (Shop) Single Product Builder > Gallary, and enable the Lightbox from Elementor – edit any page using Elementor > go to Site settings > Lightbox > Image Lightbox.

Should you encounter the same issue with the Elementor Lightbox, it is essential to verify that the problem is not a result of interference from third-party plugins or custom code modifications.

If the issue persists after these checks, we advise reaching out to the Elementor plugin support team for further assistance.

We appreciate your attention to this matter and are here to support you through the resolution process.

Best Regards,
8Theme’s Team

Hello, Peter,

Thank you for getting in touch with us.

Header Builder > Cart > Show Quantity Input For Products > On.

Best Regards,
8Theme’s Team

Hello, Mazzellla,

Thank you for contacting us and for using XStore.

We regret to inform you that we are currently unable to log into your site. We kindly request that you verify the login credentials or check for any issues that might be preventing access. You can review the details here: https://prnt.sc/61npDzd-V1zu.

Additionally, we would like to inquire if you encounter similar issues when utilizing the default WooCommerce theme, Storefront. If the problem persists with the default theme, it suggests that the issue may not be related to our theme. In such a case, we recommend contacting WooCommerce support for further assistance https://wordpress.org/support/plugin/woocommerce/

We are committed to providing you with the best possible support and look forward to resolving your concerns promptly.

Kind Regards,
8theme team

Hello, TheOne,

Thank you for getting in touch with us.

We would like to kindly remind you that in order to continue using the XStore theme on the specified sites, it is imperative that each project has its own valid license. Should you choose not to acquire additional licenses, we must insist that the XStore theme files be removed from the aforementioned sites.

Please understand that we are unable to remove the information regarding your site while the XStore theme is in use without proper licensing, as this constitutes a breach of our terms of service.

We trust that you will take the necessary actions to rectify this situation and we thank you in advance for your cooperation.

Kind Regards,
8theme team

Hello, Diego,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area – https://prnt.sc/d5u598OnUD8k
We’ve edited your message and moved wp-admin access into the Private Content area.

We suggest that you update the theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ We also recommend clearing your cache, and if necessary, temporarily disabling caching on your site.
To assist us in conducting a thorough investigation of your issue, please provide FTP access.

We would like to note that the issue you are experiencing has not been reported on our sites or by any of our other customers.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

Upon attempting to access the login form via the /wp-admin URL, we have encountered an issue where we are being redirected to a 404 error page. Consequently, we are unable to proceed with the login process.

Could you kindly provide us with detailed instructions on how to successfully log in to your site? Your guidance on this matter would be greatly appreciated.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Sweet D,

Thank you for contacting us and for using XStore.

Please be informed that there is a default padding applied to the content on all pages. Should you wish to eliminate this padding from the Home page, you may utilize the following custom CSS code:

.home .content-page {
    padding-bottom: 0px !important;
}

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team