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Sale box not showing numbers but a blank red box

This topic has 8 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Rose Tyler

Diego

Participant

January 18, 2024 at 04:37

Hello there, as shown in the home site http://www.iluminasolar.cl the discount box is not showing the discount, just a blank red box

#380311 Copied Theme version: 9.2.5 WooCommerce version: 8.4.0

7 Answers

Rose Tyler

Support staff

January 18, 2024 at 11:04

Hello, Diego,

Thank you for reaching out to us with your concern.

We recommend that you disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site (provide temporary wp-admin access). This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#380367 Copied

Diego

Participant

January 24, 2024 at 04:07

Hello there,
The problem persists, so please check my site (I deactivated the extra plugings):

Please contact administrator
for this information.

#381039 Copied

Rose Tyler

Support staff

January 24, 2024 at 08:23

Hello, Diego,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area – https://prnt.sc/d5u598OnUD8k
We’ve edited your message and moved wp-admin access into the Private Content area.

We suggest that you update the theme and plugins – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update We also recommend clearing your cache, and if necessary, temporarily disabling caching on your site.
To assist us in conducting a thorough investigation of your issue, please provide FTP access.

We would like to note that the issue you are experiencing has not been reported on our sites or by any of our other customers.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#381054 Copied

Diego

Participant

January 24, 2024 at 14:19

Problem persists only in some products, all extra plugins have been deactivated but nothing changed , I re-send the the credentials.

Please contact administrator
for this information.

#381111 Copied

Rose Tyler

Support staff

January 24, 2024 at 14:55

Hello, Diego,

We appreciate your prompt response.

We kindly request that you review the following link at your earliest convenience: https://prnt.sc/6NAM6Yt6NorA

Best Regards,
8Theme’s Team

#381118 Copied

Diego

Participant

January 24, 2024 at 16:24

Oh Great Solution! I didn’t know that option, thank you Very much,
I just had to use loco translator to change the text, but thank you!

#381131 Copied

Rose Tyler

Support staff

January 24, 2024 at 16:30

Hello, Diego,

You’re welcome!

Best Regards,
8Theme’s Team

#381133 Copied
Tagged: fix blank red box, sale box display error, troubleshoot woocommerce themes, woocommerce red box problem, woocommerce sale box issue, wordpress woocommerce solutions, wordpress woocommerce themes
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