Hello, Setimela,

Additionally, we would like to inquire if you encounter similar issues when utilizing the default WooCommerce theme, Storefront (It is crucial to determine the exact conditions under which the error initiates, especially to replicate all the necessary conditions for the error’s onset with the default theme). Please temporarily activate this theme via Appearance > Themes.

If the problem persists with the default theme, it suggests that the issue may not be related to our theme. In such a case, we recommend temporarily disable 3rd party plugins, including those shown here: https://prnt.sc/TyM6NpLfCAfA, as well as any others that are currently active. After deactivating these plugins, please re-evaluate the situation.
Conducting these tests will help us determine whether the issue stems from the theme itself or if it is potentially caused by an external plugin.

We appreciate your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

Hello, Zenoshk,

We apologize for the delay in responding to your inquiry.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

To proceed with assisting you effectively, we kindly request that you supply us with valid wp-admin login details. Additionally, we would appreciate it if you could provide us with FTP access. This will enable us to conduct a thorough examination and determine the best course of action to assist you.

Should you require guidance on how to create FTP access, which includes the FTP host, FTP username, FTP password, FTP port, and FTP encryption, please do not hesitate to reach out to your hosting provider for support.

We thank you in advance for your cooperation and look forward to resolving this matter promptly.

Warm regards,
The 8theme Team

Hello, Zenoshk,

We appreciate you reaching out to us and for choosing XStore for your needs.

Could you please provide us with details on how the social share elements have been set up on your website? Additionally, we would like to know if the issue persists when you switch to the default WooCommerce theme, Storefront, instead of our theme.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, IvanCarrizosa,

We appreciate your prompt response.

We kindly request that you insert the following code into the Settings of the element https://prnt.sc/CBbGJwO2xgrs which has the problem:

@media only screen and (max-width: 480px) {
    .elementor-widget-etheme_gallery {
        min-height: 400px !important;
    }
}

the 400px value can be changed.

Kind Regards,
8theme team

Hello, IvanCarrizosa,

Thank you for contacting us and for using XStore.

Could you kindly provide the URLs of the two pages where you are experiencing the issue? This will enable us to assist you more effectively.

Kind Regards,
8theme team

Hello, Taron Sargsyan,

https://www.8theme.com/topic/woocomerce-cart-and-chackout-pages-are-not-fully-translated/

Best Regards,
8Theme’s Team

Hello, Recycle,

Thank you for reaching out to us.

Kindly implement the following custom CSS code:

footer .wpb_animate_when_almost_visible {
    opacity: 1;
}

Best Regards,
8Theme’s Team

Hello,

We would like to express our gratitude for your use of our theme and for the positive rating you have provided.

We noticed that you might be utilizing the WPRocket plugin. Based on our experience with other clients, we recommend the following solution: If you have enabled the ‘Load JavaScript deferred’ option, it is necessary to also activate the ‘Combine JavaScript files’ option. Should you encounter any difficulties enabling the ‘Combine JavaScript files’ option, please consider disabling the ‘Load JavaScript deferred’ option as shown here: https://prnt.sc/26d546e.

If the above solution does not resolve your issue, we kindly suggest reviewing this informative article from WPRocket: https://docs.wp-rocket.me/article/1326-using-amp-plugins. For additional support and personalized assistance, please do not hesitate to reach out to the WPRocket support team directly.

We are committed to ensuring a seamless experience with our theme and are here to assist you with any further inquiries or concerns you may have.

Best Regards,
8Theme’s Team

Hello, Setimela,

Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello, Cindyloo,

Thank you for getting in touch with us.

Kindly update the following code snippet: https://prnt.sc/INg-uSDbsJ6W to the code provided below:

.xstore-wishlist-page .sku_wrapper {
    display: none;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Themes Team

Hello, Diegolops,

We apologize for any inconvenience caused.

If you have any other questions about XStore theme functionality, please do not hesitate to reach out to us. Our support team is always available to assist you.

We hope for your understanding.

Best Regards,
8Theme’s Team

Hello, Thibaultcomte,

We have conducted a thorough review of your configuration settings located at Appearance > Customize > WooCommerce > Product Images. Additionally, we have examined the dimensions of the image container on the Shop page, as evidenced by the screenshot provided: https://prnt.sc/fHHASXXGbEPW.

Upon our assessment, we have not identified any issues stemming from our theme. It is our belief that the same outcome would likely persist on the Shop page, regardless of the theme activated. We encourage you to conduct a test with an alternative theme to verify this.

Furthermore, we advise you to ensure that no third-party plugins are influencing the situation on your website. Such effects could potentially cause the behavior you are experiencing.

For more specialized assistance, we recommend reaching out to the WooCommerce support team. They can be contacted via the following link: https://wordpress.org/support/plugin/woocommerce/.

Best Regards,
8Theme’s Team

Hello, Thibaultcomte,

Thank you for reaching out to us.

At present, the default values for variable products are derived from the settings indicated in the following link: https://prnt.sc/lW75VNy5cluI. These values must be configured manually.

Regrettably, the feature you have referenced is not available in our current offerings. We recommend reaching out to WooCommerce support for further assistance on this matter. You may connect with them via this link: https://wordpress.org/support/plugin/woocommerce/.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for temporary wp-admin access, but you did not show the problem to us.

https://prnt.sc/7kHFSZOH8bIB – the problem does not appear to be evident. To assist you more effectively, could you please supply us with a screenshot that clearly depicts the issue, along with the URL of the page where the problem can be observed?

Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best Regards,
8Theme’s Team

Hello, Thibaultcomte,

We appreciate your prompt response.

In order to provide you with informed recommendations, our team requires the ability to review your Shop page directly. To facilitate this, we kindly request that you grant us temporary administrative access to your WordPress site.

We appreciate your cooperation in this matter.

Best Regards,
8Theme’s Team