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How to improve thumbnail product quality

This topic has 9 replies, 3 voices, and was last updated 3 months ago ago by Andrew Mitchell

thibaultcomte

Participant

January 24, 2024 at 13:46

Hello there,

How do I can improve thumbnail product quality on the shop page, the photos seems a bit pixelised.

I try to edit the settings in settings / media it does not change anything.

FYI I am also using Imagify on the website.

Thanks for your help,

Please, contact administrator
for this information.

#381105 Copied Theme version: 9.2.6 WooCommerce version: 8.5.1

8 Answers

Rose Tyler

Support staff

January 24, 2024 at 15:13

Hello, Thibaultcomte,

Thank you for contacting us and for using XStore.

Your site is under maintenance mode, so we can’t check it.

Please read this article – https://xstore.helpscoutdocs.com/article/89-product-images

We hope this information is helpful.

Best Regards,
8Theme’s Team

#381120 Copied

thibaultcomte

Participant

January 24, 2024 at 15:48

Thanks for your reply, yes here is a screenshot of my settings.

What do you recommande to improve quality of thumbnail ?

Please contact administrator
for this information.

#381124 Copied

Rose Tyler

Support staff

January 24, 2024 at 16:32

Hello, Thibaultcomte,

We appreciate your prompt response.

In order to provide you with informed recommendations, our team requires the ability to review your Shop page directly. To facilitate this, we kindly request that you grant us temporary administrative access to your WordPress site.

We appreciate your cooperation in this matter.

Best Regards,
8Theme’s Team

#381135 Copied

thibaultcomte

Participant

January 24, 2024 at 16:38

Sure here is the access

Please contact administrator
for this information.

#381139 Copied

Rose Tyler

Support staff

January 24, 2024 at 17:19

Hello, Thibaultcomte,

We have conducted a thorough review of your configuration settings located at Appearance > Customize > WooCommerce > Product Images. Additionally, we have examined the dimensions of the image container on the Shop page, as evidenced by the screenshot provided: https://prnt.sc/fHHASXXGbEPW.

Upon our assessment, we have not identified any issues stemming from our theme. It is our belief that the same outcome would likely persist on the Shop page, regardless of the theme activated. We encourage you to conduct a test with an alternative theme to verify this.

Furthermore, we advise you to ensure that no third-party plugins are influencing the situation on your website. Such effects could potentially cause the behavior you are experiencing.

For more specialized assistance, we recommend reaching out to the WooCommerce support team. They can be contacted via the following link: https://wordpress.org/support/plugin/woocommerce/.

Best Regards,
8Theme’s Team

#381147 Copied

thibaultcomte

Participant

January 24, 2024 at 17:31

Hello,

OK thanks for your help,

Do you think you could add has a future features ?

#381148 Copied

Rose Tyler

Support staff

January 25, 2024 at 08:07

Hello, Thibaultcomte,

We appreciate you reaching out to us.

At present, we do not have plans to introduce additional settings for images. Generally, the default WooCommerce settings are comprehensive, and their customer support service is robust. This is the rare instance we have been asked to implement new theme-side settings for product images.

Should you wish to propose a new feature, please feel free to submit a request to our development team at https://www.8theme.com/taskboard/. This will also allow other customers to vote on your suggestion.

It is also possible that an external plugin is affecting the results you are experiencing on the shop page. In the meantime, we trust that you may find a quicker resolution to your issue with the assistance of WooCommerce support.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#381180 Copied

Andrew Mitchell

Support staff

January 25, 2024 at 09:37

Dear thibaultcomte,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#381194 Copied
Tagged: improve thumbnail quality, product thumbnails, quality enhancement, woocommerce, woocommerce tips, wordpress optimization, wordpress themes
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