Hello, Mitul,

We appreciate your prompt response.

The new layout will be visible for customers only after saving with the next conditions – https://prnt.sc/-NmmvGeX0GHW , so if you do not want to show it, just save it as https://prnt.sc/0scOHGqn9X_n

Best regards,
The 8Theme Team

Hello, Hakan Osman,

We hope this message finds you well. Could you please inform us of the specific location where the code was inserted? We kindly request that you remove the code and notify us upon completion, enabling us to proceed with the modifications outlined in our prior correspondence.

Your prompt attention to this matter is greatly appreciated.

Kind Regards,
8theme team

Hello, Mateusz,

We appreciate your prompt response.

We kindly request that you conduct a further examination: Save the content of the Home page as a template, then proceed to remove the sections incrementally and assess the outcome after each removal. This approach may help us identify if a specific content element is triggering the problem. The saved template will help restore page content after deleting the latest section.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Azicard,

We appreciate your prompt response.

To clarify in simple terms, you are required to update only the parent theme as outlined here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please provide temporary wp-admin access, so we can check your settings.

To provide wp-admin access, you can create a new user account with an administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, Mitul,

Should you succeed in attaining the anticipated outcome utilizing the default WooCommerce theme, Storefront, we kindly request that you document the process. Upon doing so, we will endeavor to adapt the solution you discover for compatibility with our theme as well.

We appreciate your cooperation and understanding in this matter.

Best regards,
The 8Theme Team

Hello, TimN2408,

Thank you for reaching out to us with your concern.

We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mitul,

We regret to inform you that there is no such option and additional customization in files is requested, but this is out of our basic support scope.

However, if you wish our developers team can personally assist you via our customization service (paid). To get started, please follow this link to send us your requirements – https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with our expert dev team.

Best regards,
The 8Theme Team

Hello, Mitul,

Thank you for contacting us and for using XStore.

We would like to inform you that tags can be displayed through the Product Meta element within the Single Product Builder. For your reference, please see the following screenshot: https://prnt.sc/U359Tgso8mlP

Best Regards,
8Theme’s Team

Hello, Peter,

You’re welcome!

We kindly request that you provide us with temporary wp-admin access at your earliest convenience.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

Please find below the custom CSS code for your use:

.page-id-29491 .et-single-buy-now, .page-id-29491 .et-or-wrapper {
    display: none !important;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Mateusz,

Thank you for contacting us and for using XStore.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello, Hakan Osman,

We appreciate your prompt response.

The code can be changed to apply for one product only, but if you want this by applied for one category, you will need to do additional actions, for example, go to XStore Builders > Single Product Builder > edit template > add the code into template settings https://prnt.sc/thUMdiveTwC9 and then set this template for particular category – https://prnt.sc/usgsw-r34SWz > https://prnt.sc/FNc6DF4rZUkb

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Dear JustBrian,

Thank you for contacting us and for using XStore.

Because your site is localhost we can’t check it.

Navigate to your Dashboard, select ‘Updates’, and then click on “Check again” to refresh the update status.

Or download archives from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Hakan Osman,

Thank you for contacting us and for using XStore.

Please find below the custom CSS code that you may utilize in Theme Options > Theme custom CSS:

.single-product .et_product-block .cart .quantity:before {
    content: "Test text";
    margin-right: 10px;
}

https://prnt.sc/Pry1rqAfPUDp

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team