Hello, Mirko,

Thank you for reaching out to us with your request.

Please provide URLs from your site and temporary wp-admin access credentials.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your inquiry.

Please go to Theme Options > General > Classic Widgets Panel > On, then go to Appearance > Widgets > Main sidebar > edit content of the sider.
The sidebar position can be selected via Theme Options > Blog > Blog layout and Single Post layout.

We trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

Please check the example of the page on the Private Content page.

Best Regards,
8Theme’s Team

Hello, Ziga32,

Thank you for reaching out to us.

Kindly proceed to your account page at the following URL: https://www.8theme.com/account-user/?user_id=10993. Once there, we request that you enter your purchase codes at this location: https://prnt.sc/F1j3UNRTMY6G. After registration, the codes will be displayed in your account list.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Evatis,

We apologize for the delay in our response.

We have encountered an issue with logging into the wp-admin panel and suspect that there may have been a change in the access credentials. Could you kindly confirm if this is the case and provide us with the updated wp-admin access details?

We would like to note that the FTP access is functioning properly, and we request that it remains unchanged.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Evatis,

Thank you for wp-admin access, but we can’t connect to FTP.

Please check it – try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello,

We would like to express our gratitude for your swift response to our previous communication. However, we regret to inform you that we are still encountering difficulties with the login process. An error persists, as illustrated in the screenshot provided here: https://prnt.sc/r0S4CFwP0dsq.

We kindly request that you attempt to log in using the credentials that were provided to us to ensure their accuracy and functionality. Your assistance in resolving this matter would be greatly appreciated.

Thank you for your attention to this issue.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We can’t log in https://prnt.sc/yHF1dk_woeqK Please check the credentials.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area – https://prnt.sc/d5u598OnUD8k

Also, please provide the URL of the desired demo version.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Massimo,

Thank you for contacting us and for using XStore.

To better assist you, we kindly request that you create a new topic at our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/. Please provide a detailed description of your request and the outcome you are aiming for.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Pankaj Gangwani,

Thank you for contacting us and for using XStore.

We have noticed that you have successfully installed the theme. Could you please provide us with details regarding the issue you are experiencing and the specific assistance you require from our end?

Best Regards,
8Theme’s Team

Hello, Snapp,

Thank you for reaching out and for your kind words about our theme. We’re delighted to hear that you’ve had a positive experience with it for your client’s project.

Regarding the implementation of B2B functionality, such as user registration, differential pricing, and quotes, there are several plugins that could potentially suit your needs. However, we did not test them officially with our theme, so cant give a guarantee for 100% compatibility. We recommend considering the following options:

1. WooCommerce B2B – This plugin is designed specifically for creating a B2B store with WooCommerce. It offers features like wholesale pricing, tiered pricing, VAT handling, and more.

2. B2B Market – Another robust option that allows you to set up a B2B store with features like customer groups, custom pricing, and quote requests.

3. YITH WooCommerce Request a Quote – This plugin is ideal if you’re looking to add a quote request feature to your store. It integrates well with WooCommerce and allows customers to negotiate prices.

Before making a final decision, we suggest reviewing the features of each plugin in detail to ensure they meet all your specific requirements. Additionally, it’s always a good practice to test the plugin’s compatibility with our theme in a staging environment before implementing it on your live site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

We would like to inform you that the image settings originate from WooCommerce. Their regeneration process is not contingent upon the theme currently active on your website.

For assistance with this matter, we kindly suggest reaching out to your hosting provider and the WooCommerce support team for further guidance.

Furthermore, we would like to point out that under WooCommerce > Status > Tools, it appears that the thumbnail regeneration process is still ongoing https://prnt.sc/ncVwku8mCpNc

Best Regards,
8Theme’s Team

Hello, @shivas-irons,

Thank you for contacting us and for using XStore.

1/ We kindly request that you provide a detailed description of the issue you are encountering once more, as the previously shared video link is no longer accessible.

2/ As a preliminary troubleshooting step, we suggest deactivating any third-party plugins temporarily to ascertain if this resolves the problem.

3/ What exact solution was applied by someone last time?

4/ For further investigation, we require FTP access to your server. To set up FTP credentials (including FTP host, FTP username, FTP password, FTP port, and FTP encryption), please reach out to your hosting provider for guidance.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Marco A Jimenez,

Thank you for contacting us and for using XStore.

Delete the button https://prnt.sc/WEPOK_t1ak8q and add a new one https://prnt.sc/z0Cn-ei1Ju-L https://prnt.sc/iKUJfQ3zXV2w

Best Regards,
8Theme’s Team

Hello, Ricardo,

We appreciate your prompt response.

Upon reviewing the editor, we have confirmed that the labels are functioning correctly as evidenced by this screenshot: https://prnt.sc/9OepkzqFUX-U. This leads us to believe that the issue may be related to caching on the frontend. We kindly ask that you clear all cache and temporarily deactivate any Content Delivery Network (CDN) services to see if this resolves the problem.
Should the issue persist, we recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). It is possible that one of these additional plugins is causing the issue.

We appreciate your cooperation in this matter. Please do not hesitate to reach out if you require further assistance.

Kind Regards,
8theme team