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Problem with an image cut after an update

This topic has 7 replies, 3 voices, and was last updated 2 months, 4 weeks ago ago by Andrew Mitchell

buf

Participant

February 8, 2024 at 13:32

Hi!

Everything was showing perfect, until some update that has broken the way the images are showed: https://prnt.sc/vGYGHmYU_sfM

How can i fix that?

I want to take advantage of this ticket to also solve why Elementor is not working in the shop page. It works perfectly in every other pages but in the shop one. What can be happening?

Thanks in advance.

Please, contact administrator
for this information.

#382841 Copied Theme version: 9.2.7

6 Answers

Rose Tyler

Support staff

February 8, 2024 at 14:21

Hello,

Thank you for contacting us and for using XStore.

1/ To assist you more effectively, we kindly request that you provide us with temporary administrative access to your WordPress dashboard. This will enable us to review your settings and address any issues you may be experiencing.

Please ensure that the credentials you share are for a temporary account, and feel free to revoke access once we have resolved your query.

Thank you for your cooperation and trust in our team.

2/ Shop is archive page for products, please read the next article about achieve builder – https://xstore.helpscoutdocs.com/article/191-xstore-products-archive-builder-with-elementor

Kind Regards,
8theme team

#382850 Copied

buf

Participant

February 8, 2024 at 17:08

I’ve solved the problem with the shop page.

But not the one with the images: https://prnt.sc/vGYGHmYU_sfM

How can i fix that? Do you need access to solve that?

Thanks in advance.

Please contact administrator
for this information.

#382888 Copied

Rose Tyler

Support staff

February 8, 2024 at 17:14

Hello,

We appreciate your prompt response.

Please provide temporary wp-admin access, so we can check your settings.

To provide wp-admin access, you can create a new user account with an administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#382890 Copied

buf

Participant

February 8, 2024 at 17:32

I’ve created a token for you

Please contact administrator
for this information.

#382892 Copied

buf

Participant

February 8, 2024 at 19:10

Solved by my own.

Thanks in advance

#382893 Copied

Andrew Mitchell

Support staff

February 8, 2024 at 19:10

Dear buf,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#382894 Copied
Tagged: image cut problems, resolving woocommerce glitches, update troubleshooting wordpress, woocommerce theme problems, woocommerce update solutions, wordpress image issues, wordpress update issues
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