Hello, YCHA,

Thank you for contacting us and for using XStore.

We regret to inform you that the feature you have requested is not available by default. Its integration may likely require additional customization or the use of a third-party plugin. We recommend that you contact the WooCommerce support team to obtain plugin recommendations from their end. You can reach them at the following link: https://wordpress.org/support/plugin/woocommerce/, which offers complimentary assistance. Alternatively, you may opt for our paid service to have further customization performed on the files – https://www.8theme.com/account/#etheme_customization_panel

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Basem,

We appreciate you reaching out to us and for choosing XStore for your needs.

To assist you further, could you kindly provide us with temporary wp-admin access credentials? This will enable us to examine the issue more closely and offer the necessary support.

Best Regards,
8Theme’s Team

Hello, X7remes,

1/ We have reviewed your Shop page and observed the following: https://gyazo.com/4e64412168acba2829c268ef32493a41

2/ Upon examination, we noticed an option visible here: https://prnt.sc/yQ7VWkCmwwyl that does not appear to be a feature included within our theme’s standard offerings. As we are uncertain of the method you previously employed to integrate this feature and the reason for its current absence, we kindly ask if you could recall any specific plugin that may have been utilized for this purpose. Regrettably, we must inform you that our support does not extend to configurations pertaining to third-party plugins.

3/ The issue has been resolved by re-saving the Permalinks settings.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Dear TronShop,

Our team has conducted a thorough review of the Theme Options functionality on your website. This investigation was carried out by three of our team members, each accessing your site from different devices and browsers, and located in various countries. It is important to note that none of them encountered any issues, as evidenced by the screenshot provided here: https://prnt.sc/QYZkUz7QNzVG.

To assist us in resolving this matter, we kindly request that you attempt to access the Theme Options using an alternative device. This step will help us determine whether the problem might be related to a caching issue in the browsers you typically use, or possibly due to an additional browser extension that could be causing interference.

Additionally, we suggest that you try logging into the site using the account credentials you have previously provided to our team.
Unfortunately, it is challenging for us to assist with a problem that we are unable to replicate when accessing your site.

It is also possible that the issue you described could be caused by a third-party plugin. We recommend that you temporarily disable any third-party plugins and then verify whether the Theme Options function correctly.

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
The 8Theme Team

Hello, X7remes,

1/ We kindly request that you provide us with the URL of the product in question, along with a more detailed description of the issue you are encountering and the outcome you wish to achieve.

Here is what we see on your Shop page – https://gyazo.com/4e64412168acba2829c268ef32493a41

Additionally, please ensure that a featured image has been uploaded for the product. We would like to remind you not to use a video as the featured image on the Shop page (Theme Options > WooCommerce > Shop > Products style > Video Instead Of Featured Image).

2/ Please provide a screenshot of the issue in the Footer.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Basvanast,

We appreciate your prompt response.

Could you kindly provide us with the URL of the page containing the login form? We have noticed that attempting to access /wp-admin/ results in a “Page not found” error.

Best Regards,
8Theme’s Team

Hello, X7remes,

We appreciate your prompt response.

Kindly review the “Human Unreadable” product listing on your website. We have incorporated an iframe link, and it appears to be functioning correctly – https://prnt.sc/21gZYKDa4lgx

Best Regards,
8Theme’s Team

Hello, X7remes,

We appreciate your prompt response.

The product video can be configurated here – https://prnt.sc/LxBTDfAWRsKd

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Atipikall,

We would like to inform you that your new layout will only be shown once it has been saved with the appropriate conditions – https://prnt.sc/LV9bsESvnPXx

Best Regards,
8Theme’s Team

Dear, Stephan,

We are waiting for access (username and password) from you here on the support forum.

If you want a refund, it is ok, but we do not see any request from you. Have you submitted it?

Best Regards,
8Theme’s Team

Hello, Weblike PRO,

Thank you for reaching out to us with your query.

For importing the content you require, kindly utilize the Studio feature of the XStore WordPress theme by following this link: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/. You can view the content you wish to import here: https://prnt.sc/JNhD61rRS_fE.

Best Regards,
8Theme’s Team

Hello, X7remes,

Thank you for reaching out to us with your query.

To assist you further, may we kindly request that you grant us temporary wp-admin access? This will enable us to review your settings thoroughly.

Best Regards,
8Theme’s Team

Hello,

We hope this message finds you well.

We are writing to express our gratitude for reaching out to us. In order to assist you further, we kindly request that you provide us with temporary administrative access to your WordPress dashboard.

Your cooperation in this matter is greatly appreciated and will enable us to address your needs more efficiently.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

This will delete old demo content only https://prnt.sc/9i5j0VHvTWdU , and you can export and then import too.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Stephan,

Thank you for reaching out to us with your concerns.

Private Content

Best Regards,
8Theme’s Team