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Design of Product Template is not same to real product

This topic has 6 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

Bumaa

Participant

February 15, 2024 at 05:19

Hello, as an edit or change product template, the real product design is not changing accordingly. How to fix this error? Even some widget such as divider not seen on real product design. Also, when i change the layout of container, but not changing accordingly on real product page design. I have submitted the 2 screenshot for you to see it.

Files is visible for topic creator and
support staff only.

#383414 Copied Theme version: 9.2.8

5 Answers

Rose Tyler

Support staff

February 15, 2024 at 08:56

Hello, Bumaa,

Thank you for reaching out to us with your concerns regarding the product template and layout issues on your website. We appreciate you taking the time to provide screenshots to help us understand the problem more clearly.

To facilitate a thorough investigation and to provide you with the necessary assistance, we kindly request that you grant us temporary wp-admin access. This will enable us to delve into the situation and offer the most effective solution.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#383437 Copied

Bumaa

Participant

February 15, 2024 at 10:53

Thanks, How to grant you temporary wp-admin access? give me guidance.

#383467 Copied

Rose Tyler

Support staff

February 15, 2024 at 11:04

Hello, Bumaa,

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#383471 Copied

Bumaa

Participant

February 16, 2024 at 02:45

Hello, i granted you access to our website. Please, check the setup and functions. Also, i need to translate the website in Mongolian language, help me on this. In private content area, i provided you login information.

Please contact administrator
for this information.

#383547 Copied

Rose Tyler

Support staff

February 16, 2024 at 08:42

Hello, Bumaa,

Thank you for getting in touch with us.

1/ You edit a single product page template right now https://prnt.sc/DbpQF__NnD7j , so we can’t check settings.

2/ You need to select the language in Dashboard > Settings > General > Site language. Then translate WooCommerce https://woo.com/document/woocommerce-localization/ , XStore theme and XStore Core plugin – https://xstore.helpscoutdocs.com/article/30-base-theme-translation

We hope this information is helpful.

Best Regards,
8Theme’s Team

#383561 Copied
Tagged: ecommerce template design, perfect product display, product design mismatch, real product vs template, troubleshoot woocommerce, woocommerce templates, wordpress customization
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