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Translation to German fails for strings WPML

This topic has 10 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

Stephan

Participant

February 14, 2024 at 11:27

Hi there, I am having difficulties with the XShop in proper German. I Guess it’s not designed to have it run in German, please kindly consider taking the shop back and refunding the purchase price. Please be assured we are trying everything but the shop is not working and we are losing money every day

#383332 Copied Theme version: 9.2.6

9 Answers

Rose Tyler

Support staff

February 14, 2024 at 11:48

Hello, Stephan,

Thank you for reaching out to us with your concerns.

XStore is fully compatible with WPML.

Could you kindly specify which strings you are experiencing difficulties translating? We would appreciate it if you could provide us with examples and the corresponding URLs. Additionally, for us to assist you more effectively, please grant us temporary access to your wp-admin.

We look forward to resolving this matter for you.

If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

Best Regards,
8Theme’s Team

#383336 Copied

Stephan

Participant

February 14, 2024 at 12:05

Hello Rose, I’ve sent you a private message

Please contact administrator
for this information.

#383339 Copied

Stephan

Participant

February 14, 2024 at 14:57

Hello Rose, I’ve sent you the credentials in a private mail but unfortunately I haven’t received any reply. Could you please check if there is something you can provide like help

#383364 Copied

Stephan

Participant

February 14, 2024 at 15:03

Hey Rose, you were offering a refund but it doesn’t work I don’t get a reply from you so I guess it’s better that way just continue our corporation so it’s absolutely too complicated. I don’t get any help and I want my refund and I want to get rid of your theme, please let’s terminate this like grown-up people

#383365 Copied

Rose Tyler

Support staff

February 14, 2024 at 16:24

Dear, Stephan,

We are waiting for access (username and password) from you here on the support forum.

If you want a refund, it is ok, but we do not see any request from you. Have you submitted it?

Best Regards,
8Theme’s Team

#383375 Copied

Rose Tyler

Support staff

February 14, 2024 at 16:27

Hello, Stephan,

We are writing to inform you that we have successfully logged into your website using the credentials you have provided. However, upon inspection, we were unable to locate the XStore theme within your site’s configuration.

Best Regards,
8Theme’s Team

#383376 Copied

Stephan

Participant

February 14, 2024 at 17:11

Hello Rose thanks for your reply as I haven’t heard anything from you. I have deleted the theme from my website as you can see in my profile I have reset it my user lock in so the theme is not any more in use

#383387 Copied

Stephan

Participant

February 14, 2024 at 17:49

Good evening Rose I would be very grateful if you could refund my purchase and as I have deleted the theme I got this currently the optimal solution. Thanks a lot in advance and take care. Best regards, Stefan.

#383390 Copied

Rose Tyler

Support staff

February 14, 2024 at 19:12

Hello, Stephan,

Please check the Private Content.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#383397 Copied
Tagged: fix wpml german translation, german translation failure, german wpml problem, woocommerce translation solutions, woocommerce wpml translation, wordpress templates translation, wpml strings issues
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