Hello,

Please check now https://prnt.sc/f_I6UnhgTMUP , the problem was caused by a 3rd party plugin you activated on the site.

Please note that we do not recommend you import demo content over previous demo content because you will get a mess from a few demos.

We recommend a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch, or just delete old demo content first, as shown in this screenshot – https://prnt.sc/9i5j0VHvTWdU

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Amamatdi,

We appreciate your prompt response.

We kindly request that you inform us whether the situation you described occurs exclusively when the XStore theme is activated, or if it also happens when the Storefront theme is active. If the issue varies depending on the theme used, please provide us with two separate videos demonstrating the behavior with each theme. This will enable us to compare the two and offer you more targeted recommendations.

Should the situation prove to be independent of the theme, we maintain our suggestion to reach out to the WooCommerce support service https://wordpress.org/support/plugin/woocommerce/ for further assistance.

We appreciate your cooperation and look forward to your reply.

Best Regards,
The 8Theme Team

Hello, Smartstart,

Thank you for getting in touch with us.

1/ Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder,
with correct names, for example, for XStore theme: xstore-tr_TR.po, and xstore-core-tr_TR.po for XStore Core plugin, then you will not lose translation after the update – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
We would recommend doing a backup of all the files before any update.

Also, after every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

2/ Strings can be the same but they are responsible for tests in different places, so it is correct.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Atipikall,

Thank you for reaching out to us with your query regarding the Account widget on your website’s header.

Please follow this article – https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Should you require further assistance or if you have any specific requirements, please do not hesitate to get in touch with us.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We would like to inform you that the following CSS code can be inserted into the Theme Options under the ‘Theme Custom CSS’ section to achieve the desired styling:

.single-product ul.st-swatch-size-large li.type-label>span {
    padding: 30px;
}
.single-product ul.st-swatch-size-large li.type-label span {
    font-size: 2em;
}

You can view the expected outcome at this link: https://prnt.sc/OavMnsGgNO7K

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Innova Partners,

You’re welcome!

Kind Regards,
8theme team

Hello, Jonathan,

Thank you for reaching out to us with your concern regarding the product images on your website.

You can try adding the following CSS code which may help the gallery images to cover the full area of the main image container:

.content-product .product-content-image img, .category-grid img, .categoriesCarousel .category-grid img {
    height: 100%;
    object-fit: cover;
}

Best Regards,
8Theme’s Team

Hello, Innova Partners,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved wp-admin access into the Private Content area.

This is your site language https://prnt.sc/Xe7i5wjrqJNQ and here is the correct name for WooCommerce translation https://prnt.sc/8qsNjqAc4BbY . We kindly request that you rename the translation files for the XStore parent theme and the XStore Core plugin accordingly to ensure proper functionality.

Should you require any assistance or have any questions, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, Innova Partners,

We appreciate your prompt response.

The translation should be done for the parent theme, and it will be automatically inherited by the child theme.
The child theme should be translated only in case you added custom code in child theme that includes localization functions.

Please provide temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

Hello, Innova Partners,

Thank you for contacting us and for using XStore.

We kindly request that you rename the translation file for the XStore Core plugin to “xstore-core-nl_NL.po” and the XStore theme file to “xstore-nl_NL.po” using FTP.

Kind Regards,
8theme team

Hello, ProdbyDaan,

We appreciate you contacting us with your inquiry about the integration of Redis Cache with the XSTORE/Elementor theme.

We would like to inform you that we have not conducted official tests on the compatibility of Redis Cache with our theme. As such, we are unable to provide a definitive assurance or recommendation regarding its compatibility.

Here are some base recommendations:

1. **Persistent Object Cache**: Ensure that Redis is configured as a persistent object cache for WordPress. This will help reduce database load by storing query results that can be reused.

2. **Cache Exclusion**: Exclude pages that are dynamic and should not be cached, such as cart, checkout, and account pages, to prevent any potential issues with user sessions.

3. **Cache Lifespan**: Set an appropriate cache lifespan that balances performance with content freshness. Depending on your website update frequency, a lifespan of a few hours to a day might be suitable.

4. **Database Optimization**: Regularly clean up your database to remove transients and other temporary data that might not be necessary, ensuring Redis cache is not storing unnecessary data.

5. **Cache Preloading**: If your caching plugin supports it, enable cache preloading to generate cache for all published pages automatically. This ensures that users are served cached pages even for their first visit.

6. **Monitor Cache Usage**: Keep an eye on your Redis cache usage and performance. Tools like Redis Object Cache plugin or hosting provider tools can provide insights into cache hits and misses.

7. **Backup**: Always maintain regular backups of your website before making any changes to your caching setup.

Please note that while these are general recommendations, the optimal settings may vary based on your specific hosting environment and website configuration. If you are not comfortable making these changes yourself, we recommend consulting with a professional or reaching out to your hosting provider for assistance.

Best Regards,
8Theme’s Team

Hello, Danijel,

We appreciate you reaching out to us.

Kindly proceed to clear your cache and then review the changes. We have adjusted the position of the Reviews section through the following navigation path: Theme Options > WooCommerce > Single Product Page > Tabs.

Should you require any further assistance, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Hello, Jay,

We kindly request that you disable the Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Should you require any additional assistance, please do not hesitate to inform us.

Kind Regards,
8theme team

Hello, Youssein,

1. We kindly request that you provide us with a video recording demonstrating the issue, along with the steps necessary to replicate the problem.

2. Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

3. Theme Options > WooCommerce (Shop) https://prnt.sc/doI50xWHfpEF > Cart/Checkout Layout https://prnt.sc/l32t0kf9sMZg > https://prnt.sc/h8Fu4awpJL7u – disable Advanced layout and check how it works then. Let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Focu5,

We appreciate your prompt response.

We would like to inform you that we have successfully integrated the element as per the following link: https://prnt.sc/FloKEkDbaev6. However, we regret to inform you that the quantity discounts block is currently only available for simple products and cannot be displayed on variable products. For example, “WASH BAG” product on your site.

We apologize for any inconvenience this may cause and appreciate your understanding.

Best Regards,
8Theme’s Team