Hello, Liza,

Thank you for getting in touch with us.

Do you mean this https://prnt.sc/YiBPIqcn4pQf ? Please read -https://www.8theme.com/documentation/docs/instagram-api-token/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, TSpinde,

Thank you for reaching out to us with your concern regarding the shipping cost label on the side-cart of your WooCommerce store.

To assist you further, could you please confirm if the label in question still appears when the Germanized plugin is deactivated? It is possible that the label is generated by a third-party plugin, in which case we would recommend reaching out to the respective plugin’s support team for specialized assistance.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, ziga32,

We kindly request that you verify whether the texts in question are visible under the default WooCommerce theme, Storefront, when the XStore theme is not activated. This can be done by navigating to Appearance > Themes within your dashboard.

Should the texts appear consistently, regardless of the theme being used, we suggest reaching out to the WooCommerce plugin support team for further assistance – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello, Ddstore,

Upon review, we have determined that the issue you’ve encountered is not a bug, but rather a situation that can be resolved with relative ease.

We understand that you have chosen not to provide us with wp-admin access, and we respect your decision to not invest additional time in this matter. Please be assured that we value your time as much as we do for all our clients and as our time.

In light of this, we are pleased to inform you that your request for a refund has been approved.

Best Regards,
8Theme’s Team

Hello, Atlaz Finance,

Thank you for reaching out to us once again. We’re delighted to hear that you are nearing the completion of your website and would be more than happy to assist you with your additional questions and requests for help.

1/ Email builder templates can be imported/exported – https://prnt.sc/pmtoHcPDRnIf , so there is no need to create it from scratch every time.

2/ For this particular element, the only way is to reduce font-size https://prnt.sc/JYRQD51D_Ztf

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, ziga32,

Thank you for reaching out to us with your query.

Kindly furnish us with temporary wp-admin access to enable us to examine the issue more thoroughly and offer the necessary assistance.

Best Regards,
8Theme’s Team

Hello, Martin,

Thank you for contacting us and for using XStore.

1. As evident from your log files, the error at https://prnt.sc/wutfuJarYtf4 highlights broken paths of the filters. The primary issue stems from an undefined function named “__return_tre” as indicated here: https://prnt.sc/x_Jd2ltvwRsu. Upon delving into the code within woocommerce/single-product/product-image.php, specifically line 210, we notice a filter that can be adjusted from your child theme’s codebase: https://prnt.sc/uIyNmrK6m4Vt.
Let’s inspect your child-theme/functions.php to identify the root cause of the fatal error: https://prnt.sc/pe27Cxk1sjtu. We have already rectified the “__return_tre” function to the correct one “__return_true”. Consequently, upon accessing the quick view, you’ll observe that it loads correctly without errors: https://prnt.sc/VKYZ-SquNs2S.

2. Upon inspecting the product title at https://prnt.sc/tKulPy3IcTfY, it appears that all links are styled similarly across the website, likely due to Elementor settings (https://prnt.sc/NkgQLg4NhibD -> https://prnt.sc/eRm-AAvj6OyW). To resolve this, either deactivate the global link typography or apply the following custom CSS to prevent such styling of the product title in the quick view:

   .et-quick-view-wrapper .product-name a {
       color: inherit;
       font: inherit;
   }

3. Indeed, the compare button is displayed based on add-to-cart hooks, which necessitate the add-to-cart button to be visible. However, if you prefer to display the compare button while keeping the add-to-cart button hidden on your product archives, follow these steps:
3.1. Activate the add-to-cart button in Theme Options -> WooCommerce -> Shop -> Products Design (https://prnt.sc/QBCnILmRYQp5).
3.2. Add the following custom CSS to Theme Options -> Theme Custom CSS -> Global CSS:

   .product-details .button:not(.compare) {
       display: none;
   }
   .outofstock .footer-product .xstore-compare {
       display: inline-flex;
   }

Kind Regards,
8theme team

Hello, Equality,

We appreciate your prompt response.

1/ https://prnt.sc/A4v7iO_HN_sd The functionality you referenced is associated with the WooCommerce plugin. You have the ability to set the default sorting by navigating to the settings, as shown here: https://prnt.sc/1Dq8jPiB-BqB . Should you require further customization, we advise reaching out to WooCommerce support at https://wordpress.org/support/plugin/woocommerce for assistance.

2/ https://prnt.sc/pI9monML2H_x – Theme Options > WooCommerce > Product catalog > Products per row, and Theme Options > WooCommerce > Shop > Shop page layout > Products Per Row On Category Page.

3/ For guidance on the progress bar feature, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Incanda,

We would like to express our gratitude for your swift response. Please accept our apologies for any delay in our correspondence.

Upon further investigation, if the issue continues to occur regardless of the active theme on your site, it appears that our XStore product is not the source of the problem. Consequently, we regret to inform you that we are unable to provide a solution in this instance.

We recommend reaching out to your hosting provider for assistance, as they may be better equipped to address this concern. Additionally, we advise seeking support from the WordPress and WooCommerce teams. Their expertise may prove invaluable, and their forums could offer insights and potential resolutions. For your convenience, here is a relevant forum link: https://wordpress.org/support/topic/woocommerce-sending-2-emails-on-new-order/

Should you require further guidance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Incanda,

Thank you for contacting us and for using XStore.

Please check how it works when our email builder is disabled (XStore > Email Builder).

Also, check how it works when not XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).

Let us know the results of the tests.

Kind Regards,
8theme team

Hello, Inesita,

We would like to inform you that the test can be conducted on a staging environment, which is an exact replica of your live website, or it can be performed directly on your existing live site. Please be aware that upon changing the theme, there is a possibility that the widgets may not retain their proper configuration. To mitigate this, we recommend navigating to the “Appearance” section and then selecting “Widgets” prior to initiating the theme switch. This will allow you to reallocate the widgets to their appropriate areas after reverting to the original theme.

Furthermore, we advise that you create a comprehensive backup of your website before proceeding with any changes. This measure is crucial to ensure the safety and integrity of your site’s data.

Kind Regards,
8theme team

Hello, Nelson,

Thank you for getting in touch with us.

Here is a new link to the files – https://we.tl/t-tMsPZJC4on

Best Regards,
8Theme’s Team

Hello, WebDev,

Thank you for reaching out to us with your query.

We suggest you utilize the following code snippet:
$count = get_query_var('xstore-wishlist_products_count', false);

Best Regards,
8Theme’s Team

Hello, Azeddine,

We appreciate your prompt response.

We have noticed that you are currently editing the page https://prnt.sc/e3rsE4Fl1SYU As a result, we are unable to verify the settings at this moment. We kindly request that you refrain from using the frontend editor, as depicted in your initial screenshot, and instead utilize the backend editor. The necessary link for the backend editor has been provided in the Private Content section for your convenience.

Let us know once you close the page editor, so we can open it and check settings.

Thank you for your cooperation and understanding.

Kind Regards,
8theme team

Hello, EmporioWeb,

We appreciate your prompt response.

We kindly request that you proceed with downgrading the PHP version on our server to version 8.0. Should this action fail to resolve the issue at hand, we would appreciate it if you could grant us FTP access. This will enable us to conduct a more thorough investigation into the matter.

For your reference, we have not encountered this particular problem on our test site.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We look forward to your cooperation in this matter.

Best regards,
8Theme’s Team