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Issue with Editing “Our Menu” Page Using WPBakery Editor

This topic has 8 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Andrew Mitchell

Azeddine

Participant

March 5, 2024 at 12:47

Hello XStore WordPress WooCommerce Support Forum,

I’m currently facing a challenge with displaying product categories on my “Our Menu” page in WordPress. Despite successfully adding products and creating corresponding categories, I’m unable to showcase these categories on the “Our Menu” page.

I have meticulously added products to my WordPress website and have organized them into distinct categories. However, when attempting to feature these categories on the “Our Menu” page using the WPBakery Editor, I’m encountering difficulties. The categories aren’t being displayed as expected, which hinders the seamless navigation and browsing experience for our customers.

Thank you for your assistance and attention to this matter.

Best regards,
Azeddine

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#385701 Copied Theme version: 9.2.9

7 Answers

Rose Tyler

Support staff

March 5, 2024 at 13:00

Hello, Azeddine,

Thank you for contacting us and for using XStore.

To enable us to investigate your query thoroughly, we kindly request that you provide us with the URL of the page in question along with temporary wp-admin access credentials. This information will allow us to delve deeper into the settings and assist you more effectively.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation.

Kind Regards,
8theme team

#385707 Copied

Azeddine

Participant

March 5, 2024 at 13:10

Hello 8theme team,

Thank you for your prompt response and willingness to assist.

I’ve created a new user account with administrator privileges as per your instructions. Please utilize these credentials to access the backend of the website and investigate the issue with displaying product categories on the “Our Menu” page.

If you require any additional information or assistance, please don’t hesitate to reach out. I’m looking forward to your insights and recommendations to resolve this matter.

Thank you once again for your support.

Best regards,
Azeddine

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for this information.

Files is visible for topic creator and
support staff only.

#385712 Copied

Rose Tyler

Support staff

March 5, 2024 at 13:58

Hello, Azeddine,

We appreciate your prompt response.

We have noticed that you are currently editing the page https://prnt.sc/e3rsE4Fl1SYU As a result, we are unable to verify the settings at this moment. We kindly request that you refrain from using the frontend editor, as depicted in your initial screenshot, and instead utilize the backend editor. The necessary link for the backend editor has been provided in the Private Content section for your convenience.

Let us know once you close the page editor, so we can open it and check settings.

Thank you for your cooperation and understanding.

Kind Regards,
8theme team

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for this information.

#385724 Copied

Azeddine

Participant

March 5, 2024 at 14:03

Hello 8theme team,

Thank you for your message and guidance.

I apologize for the inconvenience. I have ceased editing the page using the frontend editor as per your instructions. You can now access the backend editor to examine the settings.

I will await further instructions from your end after you’ve had the opportunity to review the backend settings.

Thank you for your cooperation and assistance.

Best regards,
Azeddine

#385725 Copied

Rose Tyler

Support staff

March 5, 2024 at 14:19

Hello, Azeddine,

We appreciate your prompt response.

We’ve recorded a video for you with an example. Please check the Private Content area.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins. For example, You are using the WPBakery page editor, so the Elementor plugin can be disabled.

Kind Regards,
8theme team

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for this information.

#385729 Copied

Azeddine

Participant

March 5, 2024 at 16:06

Hello 8theme team,

I’m pleased to inform you that the issue has been successfully resolved. After reviewing the video example provided in the Private Content area and implementing your recommendation to disable unnecessary plugins, I was able to rectify the problem with editing the “Our Menu” page.

Thank you for your guidance and support throughout this process. Your assistance has been invaluable in resolving the issue promptly.

If you require any further assistance or have any additional questions, please don’t hesitate to reach out.

Once again, thank you for your help.

Best regards,
Azeddine

#385742 Copied

Andrew Mitchell

Support staff

March 5, 2024 at 16:06

Dear Azeddine,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#385743 Copied
Tagged: editing, issue, our menu page, themes, woocommerce, wordpress, wpbakery editor
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